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Call Center Operations Manager Jobs in Grovetown, GA

E-Solutions

Call Center Agent

Augusta, GA · On-site

$14 - $18.50/hr

Experience in customer retention or sales and call center operations. * Prior experience in a call center environment is required. * Deliver excellent customer service over the phone. * Negotiate and ...

Apptad, Inc.

Call center agents

Augusta, GA · On-site

$11.50 - $15.25/hr

... center operations. • Prior experience in a call center environment is required. • Deliver excellent customer service over the phone. • Negotiate and process save/service order requests from ...

Apptad

Call center agents

Augusta, GA · On-site

$14 - $18.50/hr

... center operations. • Prior experience in a call center environment is required. • Deliver excellent customer service over the phone. • Negotiate and process save/service order requests from ...

Apptad Inc

Call center agents

Augusta, GA · On-site

$14 - $18.50/hr

... center operations. · Prior experience in a call center environment is required. · Deliver ... management and digital transformation services. With globally connected offices in US and India ...

E-Solutions

Call Center Team Lead

Augusta, GA · On-site

Call Center Team Lead Skills: Lead, mentor, and coach Insurance Verification, Call Center Location ... This role oversees daily operational workflows, supports call queue management, and maintains ...

Confident Staff Solutions

Call Center Agent

Augusta, GA · On-site

$14 - $18.50/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing ... CRM software - Flexibility to work various shifts, including evenings and weekends - Must be ...

Innovation At Work

Call Center Representative

Augusta, GA · On-site

$12.50 - $15.75/hr

  • Medical

  • PTO

Handles complaints and difficult problems arising out of the operation of the switchboard ... Management Service (IRMS). * The candidate shall become familiar with the functions of the ...

Apptad, Inc.

Customer Support

Augusta, GA · On-site

$14 - $18/hr

... call center operations. • Prior experience in a call center environment is required. • Deliver excellent customer service over the phone. • Negotiate and process save/service order requests ...

Apptad

Customer Support

Augusta, GA · On-site

$16 - $20.50/hr

... call center operations. • Prior experience in a call center environment is required. • Deliver excellent customer service over the phone. • Negotiate and process save/service order requests ...

HCA Healthcare

Customer Service Call Center Agent

Augusta, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales, or client manager role * Previous call center experience preferably in a ...

Lucky Strike

Restaurant & Operations Manager

Augusta, GA · On-site

$42K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

From a humble beginning with one bowling center in 1997, we redefined an industry and built a ... Overview The Role As a Restaurant and Operations Manager, you will lead food and beverage, bar, and ...

Advance Auto Parts

Manager, DC Operations

Thomson, GA · On-site

The DC Operations Manager is responsible for ensuring a continuous stream of talent to sustain ... Previous work experience in a warehouse or distribution center including material handling ...

Advance Auto Parts

Manager, DC Operations

Thomson, GA · On-site

The DC Operations Manager is responsible for ensuring a continuous stream of talent to sustain ... Previous work experience in a warehouse or distribution center including material handling ...

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Showing results 1-20

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Grovetown, GA

Call Center Operations Manager information

See Grovetown, GA salary details

$28.8K

$67.3K

$123.8K

How much do call center operations manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for call center operations manager in Grovetown, GA is $67,341.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $83,200.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What job categories do people searching Call Center Operations Manager jobs in Grovetown, GA look for?

The top searched job categories for Call Center Operations Manager jobs in Grovetown, GA are:

What cities near Grovetown, GA are hiring for Call Center Operations Manager jobs?

Cities near Grovetown, GA with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Grovetown, GA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, 1% Temporary, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $67,341 per year, or $32.4 per hour.

Call Center Agent

E-Solutions

Augusta, GA • On-site

$14 - $18.50/hr

Other

Re-posted 21 days ago

Job description

Call Center Agent

Location: Augusta, GA 30907

Duration: Longterm Contract

The candidate should be comfortable working any shift from 8 AM EST – 8 PM EST (Monday-Friday) and mandatory 1-2 hours of overtime on Monday.

The candidate must have call center experience.

Job description:

  • Promote and retain products and services.
  • Experience in customer retention or sales and call center operations.
  • Prior experience in a call center environment is required.
  • Deliver excellent customer service over the phone.
  • Negotiate and process save/service order requests from customers.
  • Interact with customers patiently, tactfully, and efficiently.
  • Clearly explain applicable fees and adjustments to customers.
  • Offer product and service options tailored to customer needs.
  • Demonstrate active listening skills.
  • Follow structured call flows to enhance the customer experience.

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