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Call Center Operations Manager Jobs in Fairburn, GA

Verida Inc

Call Center Manager (WI)

Villa Rica, GA · On-site

Responsible for leading day-to-day call center operations and workforce management activities to maximize human and technology resources while ensuring exceptional customer service, operational ...

thryvlgbt

Call Center Manager

Atlanta, GA · On-site

Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call ...

Avery Partners

Call Center

Marietta, GA · On-site

$18 - $20/hr

Call Center Marietta, Georgia, United States Or refer someone Job Openings Call Center Remote Call ... Manage a high volume of incoming patient calls with professionalism and empathy Respond to patient ...

Verida Inc

Call Center Supervisor - WI

Villa Rica, GA · On-site

Supervises and develops frontline call center staff in accordance with company policies, procedures ... Partners with management to achieve operational objectives, contractual compliance, service-level ...

Emory Healthcare

Call Center Associate

Atlanta, GA · On-site

$18 - $21.93/hr

And more The Call Center Associate serves as the primary point of contact for patients and patient ... Communicate operational concerns or patient-related issues to dietitians or management staff in a ...

Emory Healthcare

Call Center Associate

Atlanta, GA · On-site

Communicate operational concerns or patient-related issues to dietitians or management staff in a ... One (1) year of call center or related customer service experience required. * Demonstrated skills ...

Emory Healthcare

Call Center Associate

Atlanta, GA · On-site

Communicate operational concerns or patient-related issues to dietitians or management staff in a ... One (1) year of call center or related customer service experience required. * Demonstrated skills ...

Emory Healthcare

Call Center Associate

Atlanta, GA · On-site

Communicate operational concerns or patient-related issues to dietitians or management staff in a ... One (1) year of call center or related customer service experience required. * Demonstrated skills ...

Emory Healthcare

Call Center Associate

Atlanta, GA · On-site

Communicate operational concerns or patient-related issues to dietitians or management staff in a ... One (1) year of call center or related customer service experience required. * Demonstrated skills ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Fairburn, GA

Call Center Operations Manager information

See Fairburn, GA salary details

$30.5K

$71.2K

$131K

How much do call center operations manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for call center operations manager in Fairburn, GA is $71,248.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,800.00 and $88,000.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Call Center Operations Manager jobs in Fairburn, GA?

For Call Center Operations Manager jobs in Fairburn, GA, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Fairburn, GA look for?

The top searched job categories for Call Center Operations Manager jobs in Fairburn, GA are:

What cities near Fairburn, GA are hiring for Call Center Operations Manager jobs?

Cities near Fairburn, GA with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Fairburn, GA as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $71,248 per year, or $34.3 per hour.

Call Center Operations Specialist / Manager

GreyMatter Solutions

Atlanta, GA • On-site

Other

Posted 2 days ago

New

Job description

Position: Call Center Operations Specialist / Manager

Location:  Atlanta, GA (Hybrid)

Duration: 3 Months Contract (Possibility for expansion)

We are seeking a Call Center Operations Specialist with hands-on call center experience, strong communication skills, and knowledge of call center technologies.

Key Responsibilities:

Develop and maintain SOPs and operational documentation.
Train and support call center staff on processes and technology.
Monitor performance metrics and identify improvement areas.
Troubleshoot call center technology issues.
Collaborate with teams to improve customer service and operational efficiency.

Required Skills:

Hands-on call center operations experience.
Knowledge of CRM, telephony, and call center tools.
Strong verbal and written communication skills.
Excellent analytical and problem-solving abilities.
Experience creating SOPs and process documentation.

Preferred: Experience with customer service best practices and call center performance metrics.

Apply