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Call Center Operations Manager Jobs in Duarte, CA

the bugman

Call Center Manager

Anaheim, CA

$65K - $85K/yr

Position Overview We are seeking an experienced and motivated Call Center Manager to lead and oversee our customer service operations. This role is responsible for managing the day to day activities ...

the bugman

Call Center Manager

Anaheim, CA · On-site

$65K/yr

Position Overview We are seeking an experienced and motivated Call Center Manager to lead and oversee our customer service operations. This role is responsible for managing the day to day activities ...

The Bugman

Call Center Manager

Anaheim, CA · On-site

$65K - $85K/yr

Position Overview We are seeking an experienced and motivated Call Center Manager to lead and oversee our customer service operations. This role is responsible for managing the day to day activities ...

Select Source Sales

Call Center Manager

Corona, CA · On-site

$35 - $45/hr

The Call Center Manager oversees a team of 5-10 members, primarily managing outbound and mixed inbound/outbound calls. Reporting directly to Senior Management, this role ensures efficient team ...

DirectedLINK LLC

Call Center Supervisor

Los Angeles, CA

$80K - $100K/yr

... operation. The firm relies on structured call center processes, sales discipline, and client ... This role manages staffing, call quality, training, and performance while ensuring consistent ...

QVC

Fulfillment Center Operations Manager

Ontario, CA

$100K - $110K/yr

... Operations Manager. You will support the Outbound team on day shift, Wednesday - Saturday. Where You'll Work * This role is onsite and will require you to work from our Ontario, CA fulfillment center ...

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Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Duarte, CA

Call Center Operations Manager information

See Duarte, CA salary details

$33.1K

$77.4K

$142.3K

How much do call center operations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for call center operations manager in Duarte, CA is $77,370.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,100.00 and $95,500.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What cities near Duarte, CA are hiring for Call Center Operations Manager jobs?

Cities near Duarte, CA with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Duarte, CA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $77,370 per year, or $37.2 per hour.

Director of Call Center

Wilshire Law Firm

Los Angeles, CA

Full-time

Re-posted 15 days ago

Wilshire Law Firm rating

6.7

Company rating: 6.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

30th of 34 rated law firms

Job description

Director of Call Center
Wilshire Law Firm is a distinguished, award-winning legal practice with over 19 years of experience, specializing in Personal Injury, Employee Rights, and Consumer Class Action lawsuits. We are dedicated to upholding the highest standards of Excellence and Justice and are united in our commitment to achieve the best outcome for our clients.
You will work side by side on a team of dynamic, collaborative, and client-focused professionals who are committed to delivering on our founding core values: Excellence, Teamwork, and Integrity.
The Opportunity
Our contact center serves as the front line of client acquisition and revenue generation within a high-volume inbound setting, directly impacting conversion, quality, and operational efficiency. We are seeking a Director of Contact Center Operations to lead a multi-layer team, bringing structure, accountability, and disciplined execution to drive measurable performance improvements across staffing, coaching, and revenue-focused KPIs.
Accountable for
  • Oversee the functionality and efficiency of our phone systems.
  • Ensure seamless connectivity between call center systems and CRM to facilitate accurate and timely data transfer.
  • Create and maintain dashboards to monitor call center performance, providing actionable insights to help team members improve their efficiency and effectiveness.
  • Identify and resolve technical issues swiftly.
  • Foster a culture of continuous improvement, making everyone better at their jobs by ensuring our systems are seamless and efficient.
  • Integrate emerging technologies, such as Generative AI, into our systems to enhance our effectiveness and drive innovation.
  • Analyze call center metrics to identify trends, areas for improvement, and opportunities for optimization.
  • Implement strategies to enhance lead conversion rates, ensuring a smooth transition from inquiry to client onboard.

Qualifications
  • 7+ years proven experience in managing call center technology and CRM systems.
  • Strong analytical skills with the ability to interpret complex data and generate actionable insights.
  • Excellent leadership and team management abilities.
  • Proficiency in using performance monitoring tools and software.
  • Exceptional problem-solving skills and proactive approach.
  • Curiosity and tenacity in exploring new technologies and solutions.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Familiarity with data visualization tools such as Tableau or Power BI.
  • Knowledge of call center best practices and industry standards.
  • Fluency in Spanish a strong plus

Compensation
  • $160,000 - $200,000 depending on experience, plus performance-based incentives

Benefits
  • Bonus eligible when targets are met.
  • Paid time off and paid holidays.
  • Opportunities for growth and advancement.
  • Team outings and sponsored events.
  • Referral bonus program.
  • Firm-paid Medical HMO with affordable HMO and PPO upgrades.
  • Low-cost Dental and Vision plans.
  • Paid Life and AD&D insurance.
  • 401k.
  • FSA (Flexible Spending Account).
  • EAP (Employee Assistance Program).
  • Pet Insurance.
Strive for Excellence. Foster Unity. Fight for Justice.
Wilshire Law Firm celebrates being an equal employment opportunity provider to all people in accordance with all applicable laws. We are committed to providing reasonable accommodations to assist individuals with disabilities during the application process and to facilitate their performance of essential job functions throughout their employment.
Join Wilshire Law Firm
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