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Call Center Operations Manager Jobs in Lancaster, CA

Aston Carter

Customer Care Advocate

Valencia, CA · On-site

Utilize CRM systems, call center software, and Microsoft 365 tools to manage accounts, track cases, and document all interactions and outcomes. * Follow up persistently and professionally with payers ...

Aston Carter

Customer Care Advocate

Valencia, CA

Utilize CRM systems, call center software, and Microsoft 365 tools to manage accounts, track cases, and document all interactions and outcomes. * Follow up persistently and professionally with payers ...

WingStop - Saugus

Restaurant General Manager

Saugus, CA

$54K - $75K/yr

... operations manager, supervisor, shift lead, Restaurant assistant general manager very helpful to your success at this job. Special Instructions Please do not send any emails, resumes, or call. We are ...

WingStop - Saugus

Restaurant General Manager

Saugus, CA

$54K - $75K/yr

... operations manager, supervisor, shift lead, Restaurant assistant general manager very helpful to your success at this job. Special Instructions Please do not send any emails, resumes, or call. We are ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Lancaster, CA

Call Center Operations Manager information

See Lancaster, CA salary details

$33.3K

$77.9K

$143.2K

How much do call center operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for call center operations manager in Lancaster, CA is $77,859.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,500.00 and $96,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
What are popular job titles related to Call Center Operations Manager jobs in Lancaster, CA? For Call Center Operations Manager jobs in Lancaster, CA, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Lancaster, CA look for? The top searched job categories for Call Center Operations Manager jobs in Lancaster, CA are:
What cities near Lancaster, CA are hiring for Call Center Operations Manager jobs? Cities near Lancaster, CA with the most Call Center Operations Manager job openings:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Lancaster, CA as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $77,859 per year, or $37.4 per hour.

Primary Care Call Center Outreach Agent

Tarzana Treatment Centers, Inc

Lancaster, CA • On-site

$27.77 - $31.36/hr

Full-time

Posted 20 days ago

Tarzana Treatment Centers rating

8.7

Company rating: 8.7 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Position Title: Primary Care Call Center Outreach Agent

Department: Primary Care

Reports To: As assigned by Program Director

POSITION SUMMARY

The Primary Care Call Center Outreach Agent is responsible for health education and outreach. This position requires managing a high volume of inbound and outbound calls. Provides education and navigates patients through referrals from government and non-profit organizations to include county agencies, hospitals, medical groups, health centers, mental health and substance use treatment providers and others, and follow-up to increase awareness and utilization of Tarzana Treatment Centers services for the community.

HOURS

8 hours per day / 5 days per week

CATEGORIES OF DUTIES

  1. Promotes Health Education throughout the community, solicits and assesses patients’ interest in program participation and assures that patients meet the eligibility criteria as specified by the program objectives.
  1. Conducts structured, scheduled educational outreach sessions covering approved topics to foster awareness of healthcare services.
  1. Manage and navigate a high volume of inbound and outbound calls in a timely manner with excellent customer service.
  1. Identify patients’ needs and recommend pertinent information and referral services for medical, social, and emotional support.
  1. Collect and input accurate patient data into Tarzana Treatment Centers databases.
  1. Updates curricula for health education.
  1. Establishes and keeps the directory of information regarding available programs, services, contact persons, and avenues of access in the community, and trends of knowledge regarding health services.
  1. Assists with orienting new Health Educators to program’s policies and procedures.
  1. Develops and submits accurate reports regarding outreach sessions, patient information, and other information as needed.
  1. Performs other duties as assigned by Supervisor, Director, and/ or Administration.

EDUCATION/ EXPERIENCE

  • High School diploma required.
  • Valid California driver's license and insurance.
  • Bi-lingual English/ Spanish a plus.

SETTING

Tarzana Treatment Centers, Inc. is a non-profit corporation, which provides behavioral healthcare services, including chemical dependency.

EQUAL OPPORTUNITY EMPLOYER

Tarzana Treatment Centers, Inc. does not discriminate as to race, nationality, religion, gender, sexual orientation, and disability in its hiring practices.

ADA REQUIREMENT

Tarzana Treatment Centers, Inc. supports the Americans with Disabilities Act. Discrimination is prohibited in all aspects of employment against disabled persons, who, with reasonable accommodations, can perform the essential functions of a job.

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