Call Center Nurse Jobs in Raleigh, NC (NOW HIRING)

Nurse Educator, RN (Hybrid role) in Durham, NC

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma get medicines for the people who need them. We help customers gain insight and access to their markets and demonstrate their product value to payers, physicians, and patients. A significant part of our business is acting as the biopharma sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.

We are excited to announce that currently we are looking for Nurse Educators to join our team of over 10,000 global field personnel supporting our pharmaceutical and biotech clients.

Nurse Educator - Ambassador Center of Excellence (ACE)

Patients are at the center of our business strategies. The Nurse Educator - Patient Engagement Center Program is an educational-based program designed as a resource for patients living with chronic diseases that have been prescribed for specific medications. The Nurse Educators provide patient-focused education to assist patients to better manage their disease state and access appropriate resources associated with their prescribed medication. Nurse Educators are responsible for participating in one-on-one communications with patients. The Nurse Educator interacts with enrolled patients by telephone, video platforms, email, and SMS (text) strictly following the guidelines of the program. The Nurse Educator program is educational based. Nurse Educators do not provide medical advice or work clinically within this role.

Job Responsibilities:

• Coordinate and facilitate the connection between patients and program approved, patient-based resources.
• Provide educational training to patients on specific disease states and medication administration as prescribed by their Healthcare professional.
• Provide education to foster appropriate dialogue between patients and health care providers.
• Support treatment decisions made between the patient and healthcare provider.
• Provide product-related training as outlined in the program guidelines.
• Any additional duties assigned by program management.

Schedule

• Must be able to work a flexible schedule, including coverage across multiple shifts: (8am - 5pm, 9:30am - 6:30pm, 11am - 8pm) as need to support patient needs
• Flexibility to support patients on Mountain or Pacific time zones as assigned.
• Must be flexible to work weekends or evenings as needed.
• Work Environment: this position will take place 3 days weekly in an office setting the Raleigh area, NC.
• Travel <20%

Required Qualifications:

• Compact multi-state RN licensure required.
• Active RN nursing license in primary residency state
• RN licensure required in North Carolina state - Compact multi-state license as available or be willing to begin the process of obtaining a Compact State license upon start date.
• Posses or be willing to begin the process of obtaining a California nursing license upon start date.
• Direct interaction with patients and support for persistence and compliance.
• Knowledge of clinical data and pharmacology.
• Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines.
• Demonstrated effective presentation skills; ability to motivate others; excellent interpersonal (written and verbal) skills with demonstrated effectiveness to work cross functional and independently.
• Demonstrated ability to work and drive results and with enthusiasm.
• Demonstrated ability to develop and execute plans in an independent environment.
• Demonstrated ability to take initiative and vision, challenge existing assumptions and interpretations.
• Demonstrated ability to effectively build relationships with third parties using good negotiation skills.
• Demonstrated ability to adapt to changing work environments and responsibilities.
• Fully competent in MS Office (Word, Excel, PowerPoint) and iPad technology
• Driving is required for this role. Candidates must possess a valid driver's license and will be subject to a review of their driving record prior to hire.
• Must reside in country where the job is posted.

Preferred Qualifications:

• Nurse educator experience
• 3+ years clinical experience in healthcare to include hospital, home health, pharmaceutical or biotech
• Prior experience working in a virtual or call center environment and providing patient education telephonically.
• Bilingual in English/Spanish

Compensation

• Competitive annual salary

• Bonus eligibility

Note: This role is not eligible for visa sponsorship. Candidates must have authorization to work in the US without the need for sponsorship.

#LI-CES

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more athttps://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role is $70,000 - $75,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.