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Call Center Mission Control Jobs (NOW HIRING)

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly ... Ensure adherence to scripts, call control standards, and customer experience expectations * Monitor ...

One, Inc.

Manager, Call Center

Knoxville, TN · On-site

Position Title: Manager, Call Center Department: Support Reports To: VP, Customer Support ... choice, control, convenience, and continuity. Our mission is simple: to make every payment a ...

Walgreens

Mission Control Operator

Williamston, SC · On-site

Job Summary Supports the overall operational flow through the distribution center (DC) by utilizing multiple proprietary software applications, CCTV systems, and visual observations to identify and ...

Community Dental Care

Call Center Manager

Maplewood, MN · On-site

$25 - $30/hr

Join Our Team as a Call Center Manager at the Carlton Street clinic. This position oversees the ... Our team of over 300 employees are committed to our mission and seek to make a meaningful ...

Kennedy Services

Call Center Operator

Bethesda, MD · On-site

$16.50/hr

Experience supporting a government, healthcare, emergency response, or mission-critical call center environment * Experience with paging systems, emergency communications, or dispatch-related support

Motorworks Auto

Call Center Representative

Waite Park, MN · On-site

$17 - $18/hr

About First Ring BDC First Ring BDC is a growing, modern call center founded in 2024 with one mission in mind: to support auto repair shops across the country by delivering exceptional customer ...

Walgreens

Mission Control Operator

Williamston, SC · On-site

$19.80 - $24.16/hr

Job Summary Supports the overall operational flow through the distribution center (DC) by utilizing multiple proprietary software applications, CCTV systems, and visual observations to identify and ...

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Call Center Mission Control information

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How much do call center mission control jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for call center mission control in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

How does a Call Center Mission Control professional contribute to maintaining smooth operations during high-volume periods?

Call Center Mission Control professionals play a critical role in monitoring real-time call traffic and agent availability to ensure service levels are met, especially during high-volume periods. They proactively identify potential bottlenecks or issues, coordinate rapid responses such as reallocating staff or escalating issues, and communicate with team leads and supervisors to implement solutions. This dynamic environment requires quick decision-making and strong collaboration skills, making Mission Control a key partner in maintaining efficient operations and a positive customer experience.

What are Call Center Mission Control roles?

Call Center Mission Control refers to the team or individuals responsible for overseeing the real-time operations of a call center. Their main duties include monitoring call volumes, managing agent schedules, responding to unexpected changes, and ensuring service levels are met. They use specialized software to track key performance indicators and make quick decisions to optimize efficiency. Mission Control acts as the command center, coordinating resources and addressing any issues that arise during daily operations.

What is the difference between Call Center Mission Control vs Call Center Agent?

AspectCall Center Mission ControlCall Center Agent
Primary RoleOversees call center operations, manages team performance, and implements strategiesHandles inbound or outbound customer calls, provides information, and resolves issues
Required CredentialsTypically requires experience in call center management, certifications in customer service or operationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice setting, supervisory environment, team managementCall center floor, customer interaction environment
Employer & Industry UsageUsed by call centers to coordinate operations and improve efficiencyUsed by companies across industries to handle customer communications

Call Center Mission Control focuses on managing and optimizing call center operations, while Call Center Agents are responsible for direct customer interactions. Both roles are essential but differ in responsibilities, credentials, and work environment.

What are the key skills and qualifications needed to thrive as a Call Center Mission Control, and why are they important?

To excel as a Call Center Mission Control, you need strong analytical abilities, real-time problem-solving skills, and experience with workforce management, often supported by a relevant degree or prior operations experience. Familiarity with workforce management systems (such as NICE, Verint, or Genesys), call routing software, and data analytics tools is typically required. Exceptional communication, multitasking, and decision-making skills help Mission Control professionals coordinate efficiently under pressure and adapt to changing call volumes. These capabilities are vital for ensuring optimal staffing, service levels, and smooth daily operations in a dynamic call center environment.
More about Call Center Mission Control jobs
What job categories do people searching Call Center Mission Control jobs look for? The top searched job categories for Call Center Mission Control jobs are:
Call Center Mission Control jobs near you
Infographic showing various Call Center Mission Control job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Manager

Call Center Manager

JT Services

Claremore, OK

$45K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Call Center Manager – JT Services (Claremore, OK)

Salary: $45,000–$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry

JT Services is growing fast, and we’re looking for a driven, organized, and peoplefocused Call Center Manager to lead our Customer Service Representative (CSR) team. This role is perfect for someone who thrives in a fast-paced environment, loves coaching and developing people, and knows how to turn calls into booked opportunities.

If you’re ready to lead a high-performing team, elevate customer experience, and help drive revenue across multiple service divisions — this is your opportunity.

 Position Overview

The Call Center Manager oversees daily call center operations, ensuring exceptional customer interactions, strong booking performance, and consistent execution of JT Services’ call processes. You will lead, coach, and develop CSRs, maintain call board health, drive memberships, and support company-wide revenue goals.

 Key ResponsibilitiesLeadership & Team Development

  • Lead, coach, and develop CSRs to meet KPIs and performance standards

  • Conduct call reviews, coaching sessions, and performance check-ins

  • Maintain staffing levels, scheduling coverage, and call center readiness

  • Build a positive, accountable, customer-focused culture

Operational Excellence

  • Own inbound and outbound call performance

  • Ensure adherence to scripts, call control standards, and customer experience expectations

  • Monitor call queues, call volumes, and response times

  • Maintain a clean, accurate, and green 3day call board

Performance & KPI Management

  • Track and report daily, weekly, and monthly KPIs

  • Drive membership sales, outbound follow-ups, and rehash opportunities

  • Identify performance gaps and implement corrective action plans

  • Align call center goals with company revenue targets

Cross-Department Collaboration

  • Work closely with Dispatch to support scheduling and job flow

  • Coordinate with Service Managers to support technician productivity

  • Partner with Marketing to understand lead flow and call demand

  • Communicate trends, issues, and opportunities to leadership

Quality Control & Compliance

  • Ensure accurate customer data entry, job notes, and membership tagging

  • Maintain compliance with call recording standards and privacy requirements

  • Resolve escalated customer concerns before they reach upper management

 Success Indicators

  • Strong inbound/outbound conversion

  • Monthly membership sales targets achieved

  • 3day call board green 90%+

  • High call quality, accuracy, and professionalism

  • Reduced escalations and improved customer satisfaction

  • Strong collaboration with Dispatch and field leadership

 Required Skills & Qualifications

  • 2+ years of call center leadership experience (home services preferred)

  • Strong understanding of booking rates, call flow, and customer experience

  • Excellent communication, coaching, and conflict-resolution skills

  • Ability to analyze performance data and make informed decisions

  • Proficiency with call center software, scheduling systems, and CRM platforms

  • High level of organization, accountability, and follow-through

 Compensation

  • Base Salary: $45,000–$65,000/year (depending on experience)

  • Monthly performance bonus based on KPI achievement

  • Benefits package per company policy, including:

    • Medical, Dental, Vision

    • 401(k)

    • Paid Time Off

    • Company-paid wellness perks

    • Birthday PTO

    • Professional development opportunities

    • Team events & company culture focused on growth

 Ready to Lead a Winning Team?

If you’re passionate about leadership, customer experience, and driving results — JT Services wants to meet you. Apply today and help us elevate the standard of service across Northeastern Oklahoma.

Employment Type: FULL_TIME

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