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Call Center Manager Jobs in Wheat Ridge, CO (NOW HIRING)

HairClub

Center Manager

Greenwood Village, CO · On-site

HairClub is looking for a Center Manager to lead all operations in our Center in order to ensure success in terms of sales, member experience, profitability, efficiency, and safety. As a Center ...

Infojini Inc

Helpdesk Support/ Call Center

Denver, CO

$18 - $23.25/hr

... management tool o Utilize the IVR/ACD for incoming and outgoing calls o Follow communication ... call center o Strong phone and verbal communication skills along with active listening skills o ...

Living Spaces

Sleep Center Manager

Thornton, CO · On-site

$62K - $83K/yr

Position Summary The Sleep Center Manager is responsible for driving the success of the mattress category by surpassing set targets. This role involves ensuring the effective implementation of our ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Wheat Ridge, CO

Call Center Manager information

See Wheat Ridge, CO salary details

$31.4K

$67.8K

$116.4K

How much do call center manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for call center manager in Wheat Ridge, CO is $67,837.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $79,700.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Wheat Ridge, CO? The most popular types of Call Center jobs in Wheat Ridge, CO are:
What cities near Wheat Ridge, CO are hiring for Call Center Manager jobs? Cities near Wheat Ridge, CO with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Wheat Ridge, CO as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $67,837 per year, or $32.6 per hour.

Political Call Center Representative

Signia LTD

Westminster, CO • Remote

$15.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Description
  • Please read the entire job posting before applying. This position is open to candidates located in Colorado, Nebraska, Pennsylvania, or Utah ONLY. This position is not available to applicants living in the City of Denver, City of Boulder, or unincorporated Boulder County
    • Position Overview

    Signia LTD is seeking dedicated and detail-oriented Political Call Center Agents to join our remote team in Colorado. In this role, you will conduct outbound political surveys, collect and record accurate data, and support our clients’ research initiatives. The ideal candidate will demonstrate professionalism, reliability, and strong communication skills while representing both Signia and our clients.

    This is a work-from-home position open to applicants in Colorado, Pennsylvania, Nebraska, and Utah and who meet the technical requirements listed below.

    ________________________________________

    Key Responsibilities
  • Conduct outbound calls and administer political surveys using standardized scripts.
  • Collect and accurately record responses in the database system.
  • Maintain professionalism, courtesy, and confidentiality in all interactions.
  • Ensure compliance with company and client policies, as well as ethical survey standards.
  • Meet daily, weekly, and monthly performance and attendance goals.
  • Follow scripts verbatim when required and maintain high accuracy.
  • Support survey research goals by collaborating with teammates and providing feedback to supervisors.
  • Participate in ongoing training and development to stay informed on survey techniques and current political issues.
  • Handle omnichannel interactions, including voice calls (inbound and outbound), chat, SMS, and email.
  • Perform additional duties as assigned by management.

    • ________________________________________

    Requirements
  • Must be available to work on Sunday. (Required)
  • Flexible availability (days or evenings based on business needs).
  • Proficiency in reading and writing English. (Required)
    • Computer & Equipment Requirements
  • Desktop or laptop with Microsoft Windows 10 or higher, minimum 6GB RAM.
  • Highspeed internet with a wired connection to the router (WiFi not permitted).
  • Headset with mute button for calls.

    • ________________________________________

    Qualifications
  • High school diploma or equivalent (college coursework preferred).
  • At least 1 year of call center experience, ideally in political surveys or research.
  • Strong communication and interpersonal skills.
  • High attention to detail and accuracy in data collection.
  • Familiarity with political campaigns, elections, and current issues is a plus.
  • Ability to work independently and as part of a team.
  • Comfortable making outbound calls and engaging with diverse respondents.

    • ________________________________________

    Compensation & Benefits
  • Hourly Pay: $15.50
  • Bilingual Bonus: Additional $1.00/hour for bilingual project work
  • Pay Schedule: Semimonthly
    • Benefits (after 60 days of employment):
  • Medical, Dental, and Vision coverage
  • 401(k) plan
  • Paid Time Off (3.33 hours per pay period, up to 80 hours annually)

    • ________________________________________

    Training
  • Conducted virtually through Microsoft Teams.

    • ________________________________________

    Additional Information
  • Bilingual applicants are strongly encouraged to apply.
  • Resumes are not accepted in place of an application.
  • For questions, please contact our recruiting team at 9705157201 or email humanresources@signiaworks.com.
  • To view additional job opportunities, visit our careers page: https://jobs.appone.com/signiajobs

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