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Call Center Manager Jobs in Rosedale, NY (NOW HIRING)

Michelsgaming

Call Center representative

Manhattan, NY · On-site

$17.75 - $22/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Sew Eyes Inc

Call Center Representative

Manhattan, NY · On-site

$17.75 - $22/hr

Must speak English and Spanish Job Summary We are seeking bi-lingual Call Center Representative to join our team. In this role, you will be calling patients to book them for an eye exam or to confirm ...

Michelsgaming

Call Center representative

New York, NY · On-site

$17.50 - $22/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Michels Gaming

Call Center representative

New York, NY

$17.50 - $22/hr

We are seeking a Call Center Representative to join our team. You will be responsible for helping customers by providing product and service information and resolving technical issues.

CVS Health

Sales Call Center Representative

New York, NY · Remote

$15 - $32.31/hr

Title: Sales Call Center Representative I Company: Oak Street Health Location: Remote Role ... Good attendance and time management skills are critical for success in this role * Experience ...

Medix

Call Center Representative

New York, NY · On-site

$20 - $24/hr

Beyond managing the phones, you will act as a patient advocate by ensuring callers receive all ... call center environment is highly preferred. What We Offer & How to Apply We are proud to offer ...

HireTalent

TEMP_NEO_Call Center Representative

Manhattan, NY · On-site

$17.75 - $22/hr

Call Center Representative Find a call center rep in New York with healthcare industry experience - we need someone with high volume calling experience with at least 4 years. Additional requirements ...

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Call Center Manager information

See Rosedale, NY salary details

$31K

$67.1K

$115.1K

How much do call center manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for call center manager in Rosedale, NY is $67,111.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $78,800.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What cities near Rosedale, NY are hiring for Call Center Manager jobs? Cities near Rosedale, NY with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Rosedale, NY as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $67,111 per year, or $32.3 per hour.

Call Center representative

Michelsgaming

Manhattan, NY • On-site

$17.75 - $22/hr

Other

Re-posted 24 days ago

Job description

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
Qualifications:
  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Apply