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Call Center Manager Jobs in Rosedale, NY (NOW HIRING)

LEVINS DRUGS INC

Call Center Representative

Rego Park, NY · On-site

$16.75 - $21/hr

Your primary responsibilities will include: - Receiving and managing inbound calls from customers ... call center experience is preferred but not required. - Excellent communication skills - Strong ...

LEVINS DRUGS INC

Call Center Representative

Manhattan, NY · On-site

$17.75 - $22/hr

As a Call Center Representative, you will be the first point of contact for our patients. Your ... Receiving and managing inbound calls from customers with inquiries, concerns, or requests.

LEVINS DRUGS INC

Call Center Representative

Rego Park, NY · On-site

$17 - $20/hr

Your primary responsibilities will include: - Receiving and managing inbound calls from customers ... call center experience is preferred but not required. - Excellent communication skills - Strong ...

ATRIA Consulting

Call Center Representative

Manhattan, NY · On-site

$20 - $25/hr

Call Center Representative Busy New York Hospital is looking for a Call Center Representative to join their internal Payroll Support Team. General tasks and responsibilities will include: * Answering ...

WAC Lighting

Call Center Representative

Port Washington, NY · On-site

$17.25 - $21.75/hr

Manage and resolve general customer service issues. * Handle technical troubleshooting for lighting ... in a call center environment. * Superior customer service skills. * Strong interpersonal ...

Sew Eyes Inc

Call Center Representative

Bronx, NY · On-site

$16.25/hr

Competitive Compensation Job Summary We are seeking a friendly and professional Call Center ... Highly organized with the ability to prioritize projects and manage time effectively

BAMM USA

Call Center Representative

Manhattan, NY · On-site

$17.75 - $22/hr

This role involves managing inbound and outbound calls, addressing inquiries, and ensuring each ... Previous call center experience; financial industry experience, including stock transfer, a plus ...

Help At Home

Call Center Representative

Brooklyn, NY · On-site

$22 - $24/hr

We're seeking a Call Center Representative who is passionate about making a difference and driving ... Accurately document activity and interactions in Salesforce (CRM experience preferred, not required)

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Call Center Manager information

See Rosedale, NY salary details

$31K

$67.1K

$115.1K

How much do call center manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for call center manager in Rosedale, NY is $67,111.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $78,800.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What cities near Rosedale, NY are hiring for Call Center Manager jobs? Cities near Rosedale, NY with the most Call Center Manager job openings:
Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Rosedale, NY as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 16% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $67,111 per year, or $32.3 per hour.

Call Center Representative

Entertainment Travel Associates

Manhattan, NY • On-site

$17.75 - $22/hr

Other

Medical, Dental, Vision, PTO

Posted 2 days ago

New

Job description

Job Description: We are seeking a friendly, dependable, and detail-oriented Call Center Representative to join our team in Cincinnati, OH, USA. This entry-level position is ideal for individuals looking to build a career in customer service, call center operations, and client support within a structured and team-oriented environment.

Responsibilities

  • Answer inbound calls and assist customers with questions, concerns, and service-related inquiries.
  • Provide clear, accurate, and timely information about company services and processes.
  • Handle a high volume of calls while maintaining professionalism and efficiency.
  • Document customer interactions and update records in internal systems.
  • Escalate complex issues to the appropriate department when necessary.
  • Follow up with customers to ensure resolution and satisfaction.

Qualifications:
Qualifications

  • Qualifications:
  • High School Diploma or equivalent (required).
  • Strong verbal communication and active listening skills.
  • Excellent problem-solving abilities and attention to detail.
  • Basic computer proficiency, including Microsoft Office and call center systems.
  • Ability to multitask and remain calm in a fast-paced environment.

Additional Information

  • Competitive salary
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Opportunities for professional development and advancement

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