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Call Center Manager Jobs in Rochester, NH (NOW HIRING)

603 Legal Aid

Intake Specialist I

Concord, NH

$25 - $30/hr

Handle incoming phone calls in a call center environment. * Identify the legal aspect of the caller ... Create a new open client file, update, and manage existing client files. * Schedule clients with ...

603 Legal Aid

Intake Specialist I

Concord, NH · On-site

$25 - $30/hr

Handle incoming phone calls in a call center environment. * Identify the legal aspect of the caller ... Create a new open client file, update, and manage existing client files. * Schedule clients with ...

603 Legal Aid

Intake Specialist I

Concord, NH · On-site

Handle incoming phone calls in a call center environment. * Identify the legal aspect of the ... Create a new open client file, update, and manage existing client files. * Schedule clients with ...

Bill Dube Ford Toyota

Automotive Sales Agent

Dover, NH · On-site

Call center, customer service, and sales professionals looking for an opportunity to grow and ... Possess time management skills and be able to work independently * Persuasive and able to overcome ...

Bill Dube Ford Toyota

Automotive Sales Agent

Dover, NH · On-site

Call center, customer service, and sales professionals looking for an opportunity to grow and ... Possess time management skills and be able to work independently * Persuasive and able to overcome ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Rochester, NH

Call Center Manager information

See Rochester, NH salary details

$28.9K

$62.5K

$107.2K

How much do call center manager jobs pay per year?

As of Jul 24, 2026, the average yearly pay for call center manager in Rochester, NH is $62,475.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $73,400.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What jobs pay 4000 a week without a degree?

A Call Center Manager typically earns less than $4,000 weekly, but some high-level sales roles, real estate brokers, or specialized freelance consultants can reach or exceed that income without a degree. These positions often require strong experience, sales skills, or industry knowledge rather than formal education.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. Salaries can vary widely, with some earning over $100,000 in high-demand or large organizations, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Rochester, NH? The most popular types of Call Center jobs in Rochester, NH are:
What cities near Rochester, NH are hiring for Call Center Manager jobs? Cities near Rochester, NH with the most Call Center Manager job openings:
Call Center Manager jobs near you
VoIP / UC Engineer (MSP Environment)

VoIP / UC Engineer (MSP Environment)

Back Bay Networks

Dover, NH • On-site

$75K/yr

Full-time

Medical, Dental, Vision, PTO

Posted yesterday

Job description

Back Bay Networks is seeking a VoIP / Unified Communications Engineer to support and evolve voice and collaboration environments across our managed client base.
This is a hands-on engineering role focused on VoIP systems, SIP-based communications, and call flow design, with supporting network configuration as needed. You'll work across multiple platforms, including Elevate UC, Microsoft Teams Phone, and other hosted VoIP systems, helping clients deploy, troubleshoot, and optimize their communication infrastructure.
If you enjoy solving real-world call quality issues, working across diverse environments, and owning outcomes in an MSP setting, this role will give you the variety and autonomy to do it.
What You'll Do
VoIP & UC Engineering
  • Design, configure, and support VoIP and UC systems across multiple client environments.
  • Build and maintain call flows, auto attendants, ring groups, hunt groups, and dial plans.
  • Deploy and support platforms such as Elevate UC, Teams Phone, RingCentral, and similar solutions.
  • Manage SIP trunks, number provisioning, failover routing, and voice services.

Troubleshooting & Optimization
  • Diagnose and resolve call quality issues (latency, jitter, packet loss, one-way audio)
  • Analyze SIP signaling and call paths to identify and resolve issues
  • Monitor system performance and implement improvements to ensure reliability

Network Support (VoIP-Focused)
  • Configure and troubleshoot VLANs, QoS, and network settings impacting voice traffic
  • Work with firewalls and routers to ensure proper SIP/RTP handling (NAT, ACLs, QoS)
  • Collaborate with internal engineers on network-related VoIP issues.

Client & Service Delivery
  • Work directly with clients to implement solutions and resolve issues
  • Handle adds, moves, and changes (AMCs) across customer environments
  • Coordinate with carriers and vendors to resolve external voice and routing issues
  • Maintain clear, accurate documentation of systems, call flows, and configurations

Required Experience
  • 2-5+ years of hands-on experience with VoIP or Unified Communications systems
  • Experience with at least one platform (Elevate UC, Teams Phone, RingCentral, Zoom Phone, etc.)
  • Strong understanding of SIP, call routing, and dial plans
  • Solid networking fundamentals (VLANs, QoS, TCP/IP)
  • Experience in troubleshooting call quality and connectivity issues
  • Ability to manage work across multiple clients or environments

Nice to Have
  • Experience with SBCs, media gateways, or ATAs
  • Microsoft Teams Voice or VoIP-related certifications
  • Firewall configuration for VoIP traffic (NAT, QoS rules, SIP handling)
  • Experience with call center features (ACD, reporting, analytics)
  • Prior experience in an MSP environment
  • Basic cabling or low-voltage experience

Why Join Back Bay Networks
  • Work across multiple VoIP and UC platforms, not just a single stack
  • Gain exposure to real-world SIP and networking challenges across industries
  • High-impact role with ownership over client communication systems
  • Collaborative engineering team with opportunities to grow your skillset
  • Fast-paced MSP environment with meaningful, varied work

Work Environment
  • Travel within the lower 48 States (~20-30% depending on projects)
  • Occasional after-hours work for maintenance or critical issues (not a heavy on-call role)
  • Work performed in office environments, network closets, and client sites

Compensation & Benefits
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Company Vehicle for client travel
  • Ongoing training and certification support

Requirements
  • Valid driver's license and reliable transportation
  • Ability to lift and install equipment when needed (network/telecom hardware)

Apply Today
If you're a VoIP/UC professional looking to work across modern platforms in a hands-on, client-facing engineering role, we'd like to hear from you.

Apply