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Call Center Manager Jobs in Rochester, NH (NOW HIRING)

York Hospital

Care Access Switchboard Operator

York, ME · On-site

$14.75 - $18.75/hr

... Call Center and Care Access. The Switchboard Operator responds to telephone calls in a timely ... Follows customer service standards for phone communications as set by department management.

York Hospital

Care Access Switchboard Operator

York, ME · On-site

$14.75 - $18.75/hr

... Call Center and Care Access. The Switchboard Operator responds to telephone calls in a timely ... Follows customer service standards for phone communications as set by department management.

Exeter Hospital

Core - Patient Access Representative

Exeter, NH · On-site

$17.50 - $22.50/hr

... Call Center Representative facilitates the process between new patient registration, insurance verification, and referral management. This role serves as a liaison between physician practices and ...

Exeter Hospital

Core - Patient Access Representative

Exeter, NH · On-site

$17.50 - $22.50/hr

... Call Center Representative facilitates the process between new patient registration, insurance verification, and referral management. This role serves as a liaison between physician practices and ...

Employnet Inc

Customer Service Representative

Portsmouth, NH · On-site

$17/hr

  • Medical

  • Dental

  • Vision

Responsible for providing professional, knowledgeable and courteous call support to all customers in the Portsmouth Walk in Center. This position typically works under close supervision and direction.

Parkland Medical Center

Human Resources Coordinator

Derry, NH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will manage benefits enrollment by conducting information sessions and directing employees to the correct web and call center resources * Help in equipping managers for the salary and incentive ...

New

HCA Healthcare

Operating Room Scheduling Manager

Portsmouth, NH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary and Qualifications The Manager of Centralized OR Scheduling is responsible for leading ... Monitor call center metrics (e.g., call volume, response time, abandonment rate) and implement ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Rochester, NH

Call Center Manager information

See Rochester, NH salary details

$28.9K

$62.5K

$107.2K

How much do call center manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for call center manager in Rochester, NH is $62,475.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $73,400.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Rochester, NH?

The most popular types of Call Center jobs in Rochester, NH are:

What cities near Rochester, NH are hiring for Call Center Manager jobs?

Cities near Rochester, NH with the most Call Center Manager job openings:

Call Center Manager jobs near you

CSR II Phones ($18.50/hr + $1/pay for performance, Remote)

SaviLinx

Portsmouth, NH • Remote

$18.50/hr

Full-time

Re-posted 23 days ago

Job description

JOB TITLE:                          Customer Service Representative II Phones ($18.50/hr + $1/pay for performance, remote)

DEPARTMENT:                  Operations          

REPORTS TO:                     Supervisor     

FLSA STATUS:                    Non-Exempt                                                     

 

OUR GUIDING PRINCIPLES:  

Make every interaction Count 

Act with Respect and Integrity 

Demonstrate Passion for Continuous Improvement 

Be Worth of Trust from all Stakeholders 
OVERVIEW:
The Customer Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality, precision, advancedtechnologyand customer service skills.This is a work from home position.
ESSENTIAL FUNCTIONS:
Demonstrates ability to work in accordance with the SaviLinx Guiding Principles.
Coordinates claims electronically and via telephone.
Handles eligibility inquiries and all lines of business.
Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality.
Ensures first call resolution through problem solving and effective call/email/chat handling.
Meets demands for privacy, confidentiality, precision.
Documents all customer information, communications in Customer Relationship Management (CRM) system.
Maintains a working knowledge of our clients’ requirements using a Knowledge Base.
Provides mentoring, training, and development to other CSRs as needed.
SUPERVISORY RESPONSIBILITIY:
This position has no supervisor responsibility.
EXPECTED WORKDAY/HOURS:
This position requires full, flexible availability, although will generally be M-F 8-5.
QUALIFICATIONS:
• 2+ years of college preferred.
• 2+ years of contact center experience preferred.
• High school diploma or equivalent required.
• 18 years of age or older
• Time management skills and the ability to work independently are essential for this role.
• Excellent organizational, written and oral communication skills.
• Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer
• Customer service oriented (empathetic, responsive, patient, and conscientious)
• Must have experience with maneuvering electronic data between various environments.
• College degree preferred.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY:
SaviLinx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
VEVRAA FEDERAL CONTRACTOR/EQUAL OPPORTUNITY EMPLOYER

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