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Call Center Manager Jobs in Rochester, NH (NOW HIRING)

State of New Hampshire

INFORMATION CENTER REP I

Concord, NH · On-site

$18.62 - $22.44/hr

... management data entry, and rules and procedures related to court operations. The ICR I must ... This position requires accurate clerical data entry for call follow-up recording purposes and may ...

State of New Hampshire

INFORMATION CENTER REP I

Concord, NH · On-site

$18.62 - $22.44/hr

... management data entry, and rules and procedures related to court operations. The ICR I must ... This position requires accurate clerical data entry for call follow-up recording purposes and may ...

Easterseals

Recovery Center Supervisor

Portsmouth, NH · On-site

Manage day-to-day operations including workload coverage, staff caseloads, budgets, contract ... Center schedule management includes staff coverage, peer mutual aid and other provider meetings.

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Rochester, NH

Call Center Manager information

See Rochester, NH salary details

$28.9K

$62.5K

$107.2K

How much do call center manager jobs pay per year?

As of Jul 23, 2026, the average yearly pay for call center manager in Rochester, NH is $62,475.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $73,400.00 per year, depending on experience, location, and employer.

What Does a Call Center Manager Do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a Call Center Manager, and why are they important?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What jobs pay 4000 a week without a degree?

A Call Center Manager typically earns less than $4,000 weekly, but some high-level sales roles, real estate brokers, or specialized freelance consultants can reach or exceed that income without a degree. These positions often require strong experience, sales skills, or industry knowledge rather than formal education.

What are some common challenges a Call Center Manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What is the role of a call center manager?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, depending on experience, location, and company size. Salaries can vary widely, with some earning over $100,000 in high-demand or large organizations, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

What does a Call Center Manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Rochester, NH? The most popular types of Call Center jobs in Rochester, NH are:
What cities near Rochester, NH are hiring for Call Center Manager jobs? Cities near Rochester, NH with the most Call Center Manager job openings:
Call Center Manager jobs near you
Call Center Bank Specialist

Call Center Bank Specialist

New Hampshire Mutual Bancorp

Concord, NH • On-site

$21.60 - $25.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

New Hampshire Mutual Bancorp rating

5.2

Company rating: 5.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

407th of 454 rated business services

Job description

Company: New Hampshire Mutual Bancorp (NHMB)

Title: Call Center Bank Specialist

Location: New Hampshire

Position Details: Full Time, 40 hours per week within the below days and times

  • Monday - Wednesday, 8:30AM-5:30PM
  • Thursday - Friday, 9:00AM-6:00PM
  • Occasional Saturday work between, 8:00AM-2:00PM

Hourly Pay Range: $21.60 - $25.50 *Negotiable based on level of experience


NHMB is pleased to offer an exciting career opportunity for a Call Center Bank Specialist (CRC Specialist) to join our collaborative and customer-focused call center banking team. This role is ideal for someone who thrives in a fast-paced environment, enjoys multi-tasking, has experience with technology including cell phones, computer and multi-phone line applications. This opportunity is ideal for those seeking long-term growth in a community-driven financial organization.

For qualified candidates, NHMB offers hybrid and remote work capabilities in New Hampshire, providing flexibility while staying connected to a supportive and mission-driven team.

We offer a competitive salary along with a comprehensive benefit package including but not limited to, medical, dental, vision, 401K (with Company match), paid time off, paid parental leave, tuition reimbursement, professional development and the opportunity to work with a great team!


DESIRED EXPERIENCE

  • 1 to 3 years related banking and customer service support experience preferred
  • Ability to communicate professionally using various communication channels including telephone, email and online chat
  • Ability to listen, receive and understand messages conveyed by others and to speak clearly and succinctly
  • Must be service focused and demonstrate the ability to maintain ongoing customer relationships
  • Ability to maintain composure in challenging interpersonal situations
  • Ability to learn quickly and apply an analytical thought process for problem solving
  • Exceptional communication skills
  • Requires strong personal computer skills, including working knowledge of Microsoft Office products with strong attention to detail in spelling, grammar and email etiquette



PRIMARY RESPONSIBILITIES

  • Serves as a professional representative of NHMB affiliates, Meredith Village Savings Bank, Merrimack County Savings Bank and Savings Bank of Walpole, through all customer interactions, including telephone, email and online chat
  • Responsible for identifying customer needs, clarifying information, answering questions and processing requests
  • Ensures customer satisfaction by delivering excellent account and service support to customers by placing appropriate emphasis on first call resolution and speed of response



We believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve!

We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award winning team, we are interested in speaking with you!

New Hampshire Mutual Bancorp (NHMB) is truly a unique and exciting organization - the first mutual community banking shared services organization of its kind found in Northern New England. NHMB provides the operational support for three premier independent mutual savings banks, MVSB, The Merrimack and Savings Bank of Walpole (SBW), and a financial advisory and trust company, NHTrust.

We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.




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