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Call Center Manager Jobs in Rochester, NH (NOW HIRING)

Intralot

Call Center Operator

Concord, NH · On-site

One (1) year prior related customer service experience, preferably in a technical call center ... Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment ...

Conduent, Inc.

Call Center Supervisor

Concord, NH

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage real-time performance, including attendance, schedule adherence, productivity, quality, and ... Requirements * Minimum three years of call center supervisory or management experience.

Conduent, Inc.

Call Center Supervisor

Concord, NH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage real-time performance, including attendance, schedule adherence, productivity, quality, and ... Requirements * Minimum three years of call center supervisory or management experience.

Global Channel Management

Customer Call Center REP

Concord, NH · On-site

$15.50 - $20.25/hr

Customer Call Center Rep Concord, NH, United States $ 16.00 - 17.00 (US Dollar) About the job Customer Call Center Rep Customer Call Rep needs 1+ years experience Customer Call Rep requires: * Monday ...

Eastern Propane & Oil

Seasonal CSR - Call Center

Rochester, NH · On-site

$15.25 - $19.50/hr

PT Weekend Seasonal CSR Call Center November 2026 - March 2027 Rochester, NH About This Opportunity ... The ability to multi-task and effectively manage and dispatch customer calls is essential. Schedule:

Eastern Propane Co

Seasonal CSR - Call Center

Rochester, NH · On-site

$15.25 - $19.50/hr

PT Weekend Seasonal CSR Call Center November 2026 - March 2027 Rochester, NH About this opportunity ... The ability to multi-task and effectively manage and dispatch customer calls is essential. Schedule

Eastern Propane

Seasonal CSR - Call Center

Rochester, NH · On-site

$15.25 - $19.50/hr

PT Weekend Seasonal CSR Call Center November 2026 - March 2027 Rochester, NH About this opportunity ... The ability to multi-task and effectively manage and dispatch customer calls is essential. Schedule

Prometric

Traveling Test Center Manager

Exeter, NH · On-site

$18 - $21.25/hr

  • Vision

  • Retirement

  • PTO

Minimum of two years of customer service experience required (call center, retail, restaurant, etc.) * One year of management or supervisory experience required * Must be 18 years of age to qualify ...

Prometric

Traveling Test Center Manager

Exeter, NH · On-site

$23.30/hr

  • Vision

  • Retirement

  • PTO

Minimum of two years of customer service experience required (call center, retail, restaurant, etc.) * One year of management or supervisory experience required * Must be 18 years of age to qualify ...

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Call Center Manager information

See Rochester, NH salary details

$28.9K

$62.5K

$107.2K

How much do call center manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for call center manager in Rochester, NH is $62,475.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $73,400.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Rochester, NH?

The most popular types of Call Center jobs in Rochester, NH are:

What cities near Rochester, NH are hiring for Call Center Manager jobs?

Cities near Rochester, NH with the most Call Center Manager job openings:

Call Center Manager jobs near you

Call Center Operator

Intralot

Concord, NH • On-site

Other

Re-posted 29 days ago

Intralot rating

7.2

Company rating: 7.2 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

10th of 15 rated gambling companies

Job description

Job Title

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.

Education, Training and Experience

High school diploma or equivalent training and experience. One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred

Knowledge, Skills and Abilities

Knowledge of tracking software Technical customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Strong verbal and written communication skills Understanding of help desk operations, tools, methodologies and processes

Duties and Responsibilities

Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned. Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions Dispatch technicians as appropriate for on-site repairs

Employment Eligibility Verification

Must possess valid documentation to establish identity and U.S. employment eligibility. Security Requirements Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement. Intralot, Inc. is an Equal Opportunity Employer

As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.

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