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Call Center Manager Jobs in Rochester, NH (NOW HIRING)

Zurich NA

Claims Call Centre Representative

Concord, NH · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage incoming inquiry calls of different levels of complexity, ensuring a positive customer ... call center experience * Strong data entry skills and the ability to type 32 WPM or more

State of New Hampshire

INFORMATION CENTER REP I

Concord, NH · On-site

$18.62 - $22.44/hr

... management data entry, and rules and procedures related to court operations. The ICR I must ... This position requires accurate clerical data entry for call follow-up recording purposes and may ...

State of New Hampshire

INFORMATION CENTER REP I

Concord, NH · On-site

$18.62 - $22.44/hr

... management data entry, and rules and procedures related to court operations. The ICR I must ... This position requires accurate clerical data entry for call follow-up recording purposes and may ...

State of New Hampshire

INFORMATION CENTER REP I

Concord, NH · On-site

$18.62 - $22.44/hr

... management data entry, and rules and procedures related to court operations. The ICR I must ... This position requires accurate clerical data entry for call follow-up recording purposes and may ...

Employnet Inc

Customer Service Representative

Concord, NH · On-site

$17/hr

  • Medical

  • Dental

  • Vision

... call center environment. This role is responsible for delivering exceptional service, managing transactions, resolving inquiries, and ensuring adherence to company policies, service standards, and ...

TEKsystems

Patient Service Specialist

Wells, ME

$17 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Representative * Administrative Assistant * Front Desk Coordinator * Office Assistant ... to manage patients in a compassionate and professional manner ✅ Strong computer and ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Rochester, NH

Call Center Manager information

See Rochester, NH salary details

$28.9K

$62.5K

$107.2K

How much do call center manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for call center manager in Rochester, NH is $62,475.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $73,400.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Rochester, NH?

The most popular types of Call Center jobs in Rochester, NH are:

What cities near Rochester, NH are hiring for Call Center Manager jobs?

Cities near Rochester, NH with the most Call Center Manager job openings:

Call Center Manager jobs near you

Resource Center Manager

Community Partners

Rochester, NH • On-site

Full-time

Re-posted 28 days ago

Job description

Case Management Supervisor

The Case Management Supervisor oversees the Agency's call center and case management services as part of the Information and Referral (I&R) Team under the direction of the Resource Center Director. The Manager has supervisory responsibilities for all Resource Center Specialists who carry BH caseloads. The I&R Team links individuals who need assistance with appropriate service providers and/or supplies. Services may include, but are not limited to, financial assistance, disability related services (Social Security and Medicaid), medical programs, rehabilitative services, vocational rehabilitation, legal assistance, housing assistance, support and educational based support groups, disaster relief, food pantries, home delivered meals, in home assistance or other organizations that empower individuals to live independently within their community.

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