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Call Center Manager Jobs in Longview, TX (NOW HIRING)

European Wax Center

Center Manager

Longview, TX · On-site

$16/hr

As a Center Manager, you will be assisting in all aspects of daily operations with a focus on achieving sales goals and delivering exceptional customer service. As an EWC Center Manager, you will ...

Walmart

Vision Center Manager NL 1

Longview, TX · On-site

Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing proper signing and instock and inventory levels budgeting and forecasting ...

Walmart

Vision Center Manager NL 1

Longview, TX · On-site

$23.50 - $33.50/hr

Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing proper signing and instock and inventory levels budgeting and forecasting ...

Pizza Hut

Job Details

Longview, TX · On-site

Earn cash the easy way. Buckle up, hit the open road and start making hungry people happy as a delivery driver for Pizza Hut. That's right, we'll pay you to cruise around in your mobile office - your ...

Pizza Hut

Job Details

Marshall, TX · On-site

Earn cash the easy way. Buckle up, hit the open road and start making hungry people happy as a delivery driver for Pizza Hut. That's right, we'll pay you to cruise around in your mobile office - your ...

Alco Air

Customer Service Representative

Longview, TX · On-site

$16 - $20/hr

Handle a high call volume while staying organized and efficient What We're Looking For * 1+ years of CSR or call center experience in HVAC or plumbing company(required) * Strong communication and ...

alco air

Customer Service Representative

Longview, TX

$16 - $20/hr

Handle a high call volume while staying organized and efficient What We're Looking For * 1+ years of CSR or call center experience in HVAC or plumbing company(required) * Strong communication and ...

Alco Air

Customer Service Representative

Longview, TX · On-site

$16 - $20/hr

Handle a high call volume while staying organized and efficient What We're Looking For * 1+ years of CSR or call center experience in HVAC or plumbing company(required) * Strong communication and ...

Alco Air

Customer Service Representative

Longview, TX · On-site

$16 - $20/hr

Handle a high call volume while staying organized and efficient What We're Looking For * 1+ years of CSR or call center experience in HVAC or plumbing company(required) * Strong communication and ...

Driveline

Flex Merchandiser

Hawkins, TX · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Flex Merchandiser

Gladewater, TX · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Aspen Dental

Associate Dentist

Longview, TX · On-site

$220K - $230K/yr

... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 ... The practices receive non-clinical business support services from Aspen Dental Management, Inc., a ...

Driveline

Flex Merchandiser

Marshall, TX · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

Driveline

Flex Merchandiser

Tatum, TX · On-site

$10/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

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Call Center Manager information

See Longview, TX salary details

$26.3K

$56.9K

$97.6K

How much do call center manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for call center manager in Longview, TX is $56,868.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $66,800.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Longview, TX?

The most popular types of Call Center jobs in Longview, TX are:

What are popular job titles related to Call Center Manager jobs in Longview, TX?

For Call Center Manager jobs in Longview, TX, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Longview, TX look for?

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What cities near Longview, TX are hiring for Call Center Manager jobs?

Cities near Longview, TX with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Longview, TX as of August 2026, with employment types broken down into 56% Full Time, 33% Part Time, and 11% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $56,868 per year, or $27.3 per hour.

Center Manager

European Wax Center

Longview, TX • On-site

$16/hr

Full-time

Retirement, PTO

Re-posted 23 days ago

Job description

**Potential to be a part of a brand-new location opening in Longview, Texas. All training will take place at Tyler, Texas location until location opening projected October 2024.**


Join our team as a European Wax Center Center Manager and work in a exciting environment focused on revealing beauty and building confidence! As a Center Manager, you will be assisting in all aspects of daily operations with a focus on achieving sales goals and delivering exceptional customer service.


As an EWC Center Manager, you will have the opportunity to develop a team of guest service associates and Wax specialists and help them achieve their personal best. Additionally, your open and supportive management style will create a positive environment where you and your team will be excited to go to work each day! Your role will be to foster an atmosphere of confidence where every team member is able to chase their dreams!


In addition, you will have the opportunity to solve interesting challenges and bring new ideas to the table to continually offer guests a world-class experience. Plus, you'll be eligible for generous bonus potential! Apply today.


WHAT WE NEED:

  • Ensure an experience that exceeds guest expectations each and every visit
  • Interview, hire and develop an all-star team of professionals who are passionate about our brand and continually achieve service and sales goals
  • Work side-by-side with the Director of Operations to reach goals and identify value adds for our guests
  • Clearly communicate business goals, contests and performance expectations to all team members
  • Lead and inspire by example in all interactions with guests and team members
  • Submit payroll and other operating reports as well as follow-up on store activities
  • Maintain brand visual and cleanliness standards
  • Manage and adjust schedules to meet business goals
  • Minimize loss by following loss prevention best practices


REQUIRED SKILLS:

  • Must have 1 year of previous management experience preferably in a specialty store or multi-service environment
  • Must be confident and positive with excellent communication skills
  • Must be analytical and detail-oriented
  • Reliable means of transportation


SALARY/BENEFITS:

  • Highly Competitive Pay with weekly and monthly Bonus opportunities available
  • Flexible schedule
  • Ongoing extensive European Wax Center operational training
  • Paid time off
  • 401k matching
  • Employment growth opportunities
  • Discount on waxing/products


Previous EWC and/or Zenoti Software experience a plus


About European Wax Center:

The foundation of European Wax Center's success is to get guests and keep them coming back. Everything we do and say revolves around this one, clear goal. From our unique set of product and service offerings, to the unforgettable experience each associate provides, to our dedication to proper skin care education, our priority is to help each guest feel gorgeous and confident by revealing their beautiful skin. How do we achieve this goal? It starts with articulating our goal and our vision for the future. It starts with everyone understanding our defined strategy and how they each fit into the bigger picture. It starts with us being consistent in everything we do. And, finally, it starts with every Franchisee, Center Manager, Assistant Manager and Associates playing their special role in our STRUT community. We want to be known as a brand people love working with, not only for the results, but because of how great it feels.



European Wax Center is an Equal Opportunity Employer'


Benefit Conditions:

Waiting period may apply

Only full-time employees eligible


Multiple locations /Work Remotely: No

Job Type: Full-time

Benefits:

401(k) matching

Employee discount

Paid time off

Flexible schedule


If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

Supplemental pay
  • Bonus pay
Benefits
  • Flexible schedule
  • Paid time off
  • 401(k) matching
  • Employee discount
  • Paid training

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