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Call Center Manager Jobs in Irmo, SC (NOW HIRING)

EchoStar

Call Center Sales Rep - Remote

Columbia, SC

$32K/yr

Company Summary Base Pay: $32,000 On-Target Earnings: $70,000 ($15.00/hr base pay with uncapped commission, top earners $100k+) Are you highly competitive, motivated by results, and looking for a ...

EchoStar

Call Center Sales Rep - Remote

Columbia, SC · On-site

$32K/yr

Company Summary Base Pay: $32,000 On-Target Earnings: $70,000 ($15.00/hr base pay with uncapped commission, top earners $100k+) Are you highly competitive, motivated by results, and looking for a ...

prometric

Test Center Administrator (FT)

Columbia, SC · On-site

$12.25 - $14.75/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Columbia, SC 29210 TEST CENTER ADDRESS: 121 ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Columbia, SC · On-site

$12.25 - $14.75/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Columbia, SC 29210 TEST CENTER ADDRESS: 121 ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Columbia, SC · On-site

$12.25 - $14.75/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Columbia, SC 29210 TEST CENTER ADDRESS: 121 ... Minimum of one year of customer service experience required, in person (call center, retail ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Irmo, SC

Call Center Manager information

See Irmo, SC salary details

$24.1K

$52.1K

$89.4K

How much do call center manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for call center manager in Irmo, SC is $52,123.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,200.00 and $61,200.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Irmo, SC?

The most popular types of Call Center jobs in Irmo, SC are:

What are popular job titles related to Call Center Manager jobs in Irmo, SC?

For Call Center Manager jobs in Irmo, SC, the most frequently searched job titles are:

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The top searched job categories for Call Center Manager jobs in Irmo, SC are:

What cities near Irmo, SC are hiring for Call Center Manager jobs?

Cities near Irmo, SC with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Irmo, SC as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $52,123 per year, or $25.1 per hour.

Call Center Professional with Security Clearance

Kelly FedSecur

Columbia, SC • On-site

$18/hr

Other

Posted 7 days ago

Job description

Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for a Customer Service Advocate II to work at a leading organization in Columbia, SC. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community. Salary/Pay Rate/Compensation: $18/hr Shift: 8-hour shift between the hours of 8am and 8pm to be determined after training completed per business needs. Why you should apply to be Customer Service Advocate II: * Competitive pay rate at $18/hr. * Contract-to-hire opportunity with a reputable industry leader. * Onsite position in a professional, supportive office environment. * Opportunity to participate in a hiring event with same-day selection. * Room for growth and skill development, including cross-training and process improvement initiatives. What's a typical day as Customer Service Advocate II? You'll be: * Providing prompt, accurate, thorough, and courteous responses to various customer inquiries via telephone, written, web, or walk-in channels. * Handling non-routine and complex inquiries requiring research and deviation from standard procedures. * Accurately documenting and following up on inquiries and complaints until resolved. * Initiating or processing adjustments, researching issues, and coordinating with other departments to resolve customer concerns. * Assisting with special projects and priority inquiries as assigned by management. * Offering feedback and recommendations for process improvements and maintaining departmental standards. * Assisting with the training of new employees and cross-training of coworkers. This job might be an outstanding fit if you: * Have a High School Diploma or equivalent (required). * Possess at least 3 year of claims processing or call center experience OR a Bachelor's Degree in lieu of experience (required). * Hold an Associate Degree (preferred). * Have 3 years call center experience (preferred). * Demonstrate excellent verbal and written communication skills, with proficiency in spelling, punctuation, and grammar. * Exhibit strong human relations, organizational, and judgment skills. * Can handle high-stress situations and confidential information with discretion. * Are able to learn and operate multiple computer systems efficiently. * Are comfortable using basic computer operating systems, standard office equipment, and have knowledge of word processing, spreadsheet, and database software (preferred). * Can work onsite at the client location in Columbia, SC. * Have open availability to work between 8am and 8pm. What happens next Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be Customer Service Advocate II today! 10313832

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