ZipRecruiter

Log In

1

Call Center Manager Jobs in Griffith, IN (NOW HIRING)

Beacon Mobility

Bi-Lingual Call Center Agent

Chicago, IL · On-site

$18.50/hr

... management personnel any issues that impede the efficient operation of the call center. • Actively participate in re-training sessions. • Other Duties as assigned by the Supervisor or Manager ...

HealthLinc

Phone Operator (51257)

Valparaiso, IN · On-site

$14.25 - $17.75/hr

This position will work closely with the call center staff and will report to the Call Center Manager.JOB RESPONSIBILITIES:Registers or verifies patient information for every phone call, schedules ...

HealthLinc

Phone Operator (51257)

Valparaiso, IN · On-site

$14.25 - $17.75/hr

This position will work closely with the call center staff and will report to the Call Center Manager.JOB RESPONSIBILITIES:Registers or verifies patient information for every phone call, schedules ...

previous pagenext page

Showing results 21-40

All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Griffith, IN

Call Center Manager information

See Griffith, IN salary details

$26.5K

$57.4K

$98.5K

How much do call center manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for call center manager in Griffith, IN is $57,405.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,200.00 and $67,400.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Griffith, IN?

The most popular types of Call Center jobs in Griffith, IN are:

What cities near Griffith, IN are hiring for Call Center Manager jobs?

Cities near Griffith, IN with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Griffith, IN as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $57,405 per year, or $27.6 per hour.

Bi-Lingual Call Center Agent

Beacon Mobility

Chicago, IL • On-site

$18.50/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Beacon Mobility rating

5.7

Company rating: 5.7 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

94th of 99 rated public transport

Job description

SCR Medical Transportation LLC
Employer of choice! Voted best company to work for by US News & World Report for 2025-2026.
We are hiring for onsite bi-lingual Call Center Representatives to join our team. Pay for this position is $17.00 for training then $18.50 once training is complete.
The Customer Service Representative will provide excellent customer service to inquiring parties, and direct inquires to the appropriate internal resources as they are received. They will provide customers, clients, and others with appropriate and accurate information in a timely manner. Meeting all assigned quotas, metrics, and providing excellent customer service are the most important aspects of this position.
Essential Job Functions:
• Fluent in both English and Spanish.
• Answer reservation calls within three (3) rings.
• Provide trip status updates in the form of ETA calls.
• Ensure that all call center requirements outlined in the PACE contract are met or exceeded, i.e.
• 95+ Percent of Calls Answered within 2 minutes and talk-time of 90 seconds or less.
• Provide support to client's by addressing questions, issues, concerns, regarding registering for the service
• Proper handling of Lost and Found Calls.
• Communicate to management personnel any issues that impede the efficient operation of the call center.
• Actively participate in re-training sessions.
• Other Duties as assigned by the Supervisor or Manager.
• An attitude of empathy and a desire to provide high quality customer service to individuals certified under the American with Disabilities Act.
Key Performance Indicators:
  • 95% of all calls answered within 30 secs.
  • Daily average talk time 90 seconds or less
  • Ability to follow the department Standard Operating Procedures (i.e. same day trip request)
  • Attendance
  • Ability to multi-task
  • Receive a minimum of 30-34 calls per hour

Responsibility Profile:
  • Provide excellent customer service to all inquiring parties.
  • Answer all incoming calls and emails with a polite and professional attitude.
  • Record all inquiries still outstanding after initial communication concludes.
  • Follow up on outstanding inquiries as soon as applicable.
  • Route communication to appropriate parties if resolutions are not possible.

  • Meet quotas and provide reports as necessary.
  • Perform other duties as assigned.

Qualifications
  • One (1) year work experience.
  • High School Diploma.

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.
SCR has been succeeding as an industry leader in the field of ADA Paratransit services since 1986, providing transportation to mobility-challenged individuals. It's the goal of SCR to provide reliable, safe, clean and comfortable transportation to this group of individuals. This type of transportation is essential for connecting passengers to friends, family and medical based services. As a result, we select drivers and staff that wish to help people care for themselves. Our Paratransit Operator's understand how to effectively and safely transport clients and we are looking for the right people to join our team.

What Beacon Mobility employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply