Call Center Manager Jobs in Georgetown, ON (NOW HIRING)

Why WM Canada?

People are the driving force behind everything we do. 

From drivers and technicians to analysts, managers and corporate professionals, every employee plays a role in delivering essential services that support communities across Canada. 

Whether you're starting your career, growing your expertise or taking the next step into leadership, you'll find opportunities to build a long-term future at WM Canada.

We invest in our people through training, development and opportunities to grow because we believe great careers are built, not found. In fact, many of our leaders began their careers in frontline and technical roles, reflecting our commitment to developing talent from within.

Build a career that matters.

At WM Canada, the work you do extends far beyond the office.

Every day, our teams support the essential services that help communities thrive. Whether you're developing business strategies, supporting employees, serving customers, managing technology, driving growth or strengthening our brand, your contributions help power one of North America's leading environmental services companies.

Why join WM Canada?

Make an impact
Help shape solutions that support communities, customers and critical infrastructure across Canada.

Career growth that doesn't stand still
Build new skills, explore new opportunities and grow within a company that values internal development and advancement.

A culture built around people
Join a collaborative team that invests in leadership, development and helping employees succeed at every stage of their careers.

National scale. Local impact.
Be part of a Canadian team backed by the resources, stability and opportunities of a North American industry leader.

Rewards that grow with you
Competitive compensation, retirement savings support, employee share ownership opportunities and programs designed to support your wellbeing.

Why people stay

• Opportunities for career advancement
• Meaningful, purpose-driven work
• Strong leadership and development programs
• Industry stability and long-term growth
• A culture rooted in safety, integrity and accountability

Build your tomorrow at WM Canada.

I. Job Summary 
Delivers, assesses and coaches the designated training curricula according to the needs of the organization as determined by the leadership and training teams. Completes the final evaluation and conducts the final coaching session to determine participants performance rating. 

This is a non-union position

• Models professional behavior at all times and continually communicates behavioral expectations to trainees. 
• Reports schedule, participant attendance, and observations to the Training Coordinator to maintain accurate training records. 
• Delivers curricula demonstrating adult and accelerated learning techniques/principles. 
• Uses observation and feedback to assess, coach and improve trainee performance during classroom and course exercises. 
• Provides feedback from classroom and course activities for final trainee evaluations. Completes final evaluations and conducts final coaching session with trainees at the completion of training. 
• Maintains knowledge of training or company procedures through reading and interpreting general business periodicals and professional journals. 
• Communicates with other driver trainers and field managers about operations, trainee issues, and training needs to perform job. 
• Performs other duties as assigned. 

III. Qualifications 
A. Required Qualifications 

• Associate's Degree (accredited), or in lieu of degree,
• High School Diploma or GED (accredited) and two (2) years of work experience.
• 1 year of previous driving experience in the trucking industry (in addition to education requirement).
• Bilingual (French and English) - Spoken and Written

B. Preferred Qualifications 

• DZ or above preferred 
• Basic Microsoft Windows 
• Presentation skills 
• Facilitation skills 
• Providing feedback 
• Assessing skill performance 
• Coaching 
• Interpersonal skills 
• Work in team environment 

V. Physical Requirements
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. 

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the work day; 
• Required to exert physical effort in handling objects less than 30 pounds sometimes; 
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely; 
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements frequently; 

• Normal setting for this job is: office setting/ outside skills course work. 

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
 

Pay: The expected base pay range for this office/on-site position is $85,000 - $95,000 . This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. This position is for an existing vacancy. In addition, this position is eligible for bonus.
V. Benefits 
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a RRSP, and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site. 

If this sounds like the opportunity that you have been looking for, please click Apply.

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of postconsumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gastoelectricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks - the largest heavyduty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States:  WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada:  WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSAapproved alternative.