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Call Center Manager Jobs in Georgetown, ON (NOW HIRING)

Allied Universal

Control Centre Operator

Mississauga, ON · On-site

CA$20/hr

  • Medical

  • Dental

  • Vision

  • Life

The Control Centre Operator will be responsible for managing team members in a call center environment. * Answer incoming calls and respond to emails. * Accurate and timely dispatching of alarm calls ...

Allied Universal

Control Centre Operator

Mississauga, ON

CA$20/hr

  • Medical

  • Dental

  • Vision

  • Life

The Control Centre Operator will be responsible for managing team members in a call center environment. * Answer incoming calls and respond to emails. * Accurate and timely dispatching of alarm calls ...

CanadaHelps

Call Centre Manager

Toronto, ON · Remote

CA$70K - CA$75K/yr

As the Call Centre Manager at CanadaHelps, you will beresponsible for leading the day-to-day operations of the Charity & Donor (Call Centre) Support team while fostering a high-performing, engaged ...

Canadiantirecorporation

Manager, RSSD

Toronto, ON · On-site

CA$79K - CA$131K/yr

  • Medical

  • Retirement

... desk, call center, incident management, or technology support functions. * Proven experience managing business-critical technology platforms and operational support teams in a multi-site retail ...

Canadian Tire

Manager, RSSD

Toronto, ON · On-site

CA$79K - CA$131K/yr

  • Retirement

... desk, call center, incident management, or technology support functions. Proven experience managing business-critical technology platforms and operational support teams in a multi-site retail ...

Canadian Tire

Manager, RSSD

Toronto, ON · On-site

CA$79K - CA$131K/yr

  • Retirement

... desk, call center, incident management, or technology support functions. Proven experience managing business-critical technology platforms and operational support teams in a multi-site retail ...

Teleperformance

Business Analyst

Toronto, ON · On-site +1

CA$47K/yr

  • Medical

  • Dental

  • PTO

Works closely with call center managers and agents to document and map current workflows. * Identifiesprocess gaps and operational bottlenecksimpactingefficiency and customer experience. * Develops ...

Lifeline, Total IT Solutions, Inc.

Be Seen First

Bilingual (English/French) Junior IT/VoIP Call Centre Tech

Vaughan, ON · On-site

CA$50K - CA$60K/yr

  • Medical

  • Dental

  • Vision

  • PTO

We are seeking a Bilingual (English/French) Junior IT/VoIP Call Centre Tech to join our team! You ... RESPONSIBILITIES: - Manage a large number of calls in a timely and efficient manner. - Identify ...

Urgent

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Georgetown, ON

Call Center Manager information

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What cities near Georgetown, ON are hiring for Call Center Manager jobs?

Cities near Georgetown, ON with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Georgetown, ON as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Customer Service Representatives (Banking/Financial Services)

AllianceOne

Toronto, ON

CA$17.60/hr

Full-time

Re-posted 26 days ago

Job description

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

Job Description:

We are AllianceOne, a division of the largest BPO expert team in the market with a wide range of contact centre solutions, technology, and the highest security standards. We are here to welcome, listen, engage, resolve and amaze. We care deeply about our clients and their customers, allowing us to transform passion into excellence.

We are currently hiring inbound call centre/customer care representatives to interact with people to provide support and resolve account issues, working to provide above average customer experience and a solution that will work for both the consumer and the organization we serve.

We value our call centre professionals by providing a competitive base hourly rate and excellent commission structure along with paid training provided to set you up for success!

PAY:$17.60/hour + monthly incentive potential

Customer Care Representatives can earn an additional monthly performance incentive of up to $355.00!

HOURS: 37.5 hours per week (Monday-Friday, Must be available for any shift between 9:30am - 8:00 pm)

TRAINING: Monday through Friday 9:30 AM - 8:00 PM EST

LOCATION: 75 Eglinton Ave E, Toronto, ON M4P 3A4

QUALIFICATIONS:

-Minimum 1 year, (12 months) of call center experience or equivalent experience

-Excellent English communication skills (Written and verbal)

-Computer savvy

-Team player with problem solving analytical and communication skills

-Good typing/keyboarding skills- must be able to type minimum of 25 WPM

- Strong ability to navigate multiple systems while speaking with customers

-Works well in team setting

-Be open to coaching

- Top qualified candidates will have prior experience working with:

US based customers, experience in auto finance, and/or familiarity and success with NPS or ESAT surveys

REQUIREMENTS:

-A clear criminal background check is required prior to start date.

-Prior to joining we must be able to obtain employment reference check from employers in Canada or the United States for the last 12 consecutive months.

    #ZRPSG

    If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

    AllianceOne is an equal opportunity employer. Our organizational values stress the importance of diversity, fairness, and trust. We will accommodate candidates in accordance with the Ontario Human Rights Code for all employment activities, including the recruitment process.
    AllianceOne Ltd is committed to accommodating persons with disabilities throughout both external and internal recruiting activities. Applicants requesting accommodation will be consulted about their needs and appropriate accommodation will be provided.

    Questions?

    • Please review our privacy notice available at the following www.allianceoneinc.com/careers
    • For additional information on AllianceOne visit our website atwww.allianceoneinc.com

    Apply