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Call Center Manager Jobs in Gaffney, SC (NOW HIRING)

Solar T Consultants

Solar Sales Representative

Gastonia, NC · On-site

$100K - $200K/yr

We have a dedicated call center that works directly with homeowners to schedule appointments with ... Advancement opportunities into recruiting, training, and management roles * A positive, competitive ...

CNG Holdings, Inc.

ASSISTANT STORE MANAGER

York, SC · On-site

Our Assistant Store Managers embody the company's identity in behavior, values, and ethics in ... Call center/retail/office environment * Extensive cash handling * Extended phone usage * Long ...

LawTrio LLC

Inside Sales

Gastonia, NC · On-site

$21 - $27/hr

Answer and manage all inbound calls from prospective clients with empathy, urgency, and ... What You'll Bring * 1+ year of experience in inside sales , intake , call center , or customer ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Gaffney, SC

Call Center Manager information

See Gaffney, SC salary details

$27.3K

$59.1K

$101.3K

How much do call center manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for call center manager in Gaffney, SC is $59,081.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,400.00 and $69,400.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Gaffney, SC?

The most popular types of Call Center jobs in Gaffney, SC are:

What cities near Gaffney, SC are hiring for Call Center Manager jobs?

Cities near Gaffney, SC with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Gaffney, SC as of August 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $59,081 per year, or $28.4 per hour.

Sales Representative

Southern National Roofing

Gastonia, NC • On-site

$150K - $250K/yr

Full-time

Posted 15 days ago

Job description

$150K - $250K In-Home Sales Closer
We set the appointments. You close them.
Southern National Roofing is hiring in-home closers. Every appointment is set and confirmed by our in-house call center. No cold calling, no door knocking, no self-generating leads. You show up, run the process, and close.
What You Can Earn
• On Target Earnings: $150,000 - $250,000, uncapped
• First-year reps who run the process: $150,000+
• Proven closers: $250,000+
• $500 weekly draw against commission, paid every Friday, starting week one
• Monthly bonus opportunities
Appointments That Actually Sit
10-12 confirmed appointments a week. Not 10-12 names on a list.
Every one is pre-qualified and confirmed by our in-house call center, and our sit rate leads the industry. If you have ever been promised a full calendar and shown up to an empty driveway, this is the difference.
The Training Is the Difference
A paid two-week training program in Charlotte, NC with a dedicated training department.
You will not be handed a brochure and sent out to figure it out. We train you on a proven, step-by-step process: what to say, how to say it, and what comes next. That is not about scripting your personality out of the room. It takes the guesswork off your plate so your attention goes where it belongs, on control and rapport. The process does the selling.
A Day in the Life
• Meet with 2-3 pre-qualified homeowners
• Inspect the home and diagnose the roof
• Present the solution and the financing
• Close on the first visit. These are one-call-close appointments, not two-week follow-up cycles.
• Hand it to an install team that moves fast, and go home. No prospecting, no pipeline to build.
What We Provide
• Ongoing coaching built on real call reviews, not once-a-year role play
• 9 markets across NC, SC, GA, MD and PA, with a promote-from-within track
• GAF Presidents Club, top 1% of roofers nationwide. A+ BBB accredited. Inc. 5000. $25M+ and growing.
Who Wins Here
Sales experience preferred, not required. Our best closers came out of car sales, retail, restaurant management, and jobs with nothing to do with sales at all.
Your first thirty days are the hardest part of this job. You are learning a process, not improvising, and the people who make it here are the ones who run it exactly as taught before they start editing it. If you are coachable and competitive, the rest takes care of itself.
The Real Schedule
Appointments run at 1pm and 6pm Monday through Friday, and 10am and 2pm on Saturday. Team meeting Tuesday through Thursday at 11am.
This is a six-day week with evening appointments. Here is what you get back: no 7am huddle, no office to sit in, and your mornings belong to you. The 6pm slot is where the money is.
Requirements
    • Valid driver's license, reliable transportation, and current auto insurance
    • Able to travel to Charlotte, NC for the paid training
    • Evening and Saturday availability
    • Comfortable presenting in a homeowner's living room and working from a tablet

Benefits
  • Pre-qualified appointments provided - no cold calling, no door knocking
  • 8-12 confirmed in-home appointments weekly so you spend time closing, not prospecting
  • Paid two-week professional sales training in Charlotte, NC with a proven closing system
  • Weekly draw + uncapped commission
  • Performance bonuses and incentive opportunities
  • High average ticket projects with strong close rates
  • Established brand and marketing engine generating consistent lead flow
  • Fast installation and operations support so you can focus on selling
  • Multiple office locations and long-term advancement opportunities

Apply