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Call Center Manager Jobs in Florence, SC (NOW HIRING)

Lose Design

Call Center Representative

Florence, SC · On-site

$30.50/hr

Joining our team as a Call Center Representative , you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer ...

SPC Credit Union

Call Center Associate

Hartsville, SC · On-site

$15.71/hr

What you'll do In your initial 12 months as a Call Center Associate, you will: * Demonstrate your passion by understanding our members' expectations and deliver consistent service excellence in ...

SPC Credit Union

Call Center Associate

Hartsville, SC · On-site

$15.71/hr

What you'll do In your initial 12 months as a Call Center Associate, you will: * Demonstrate your passion by understanding our members' expectations and deliver consistent service excellence in ...

The UPS Store #0392

Center Manager

Florence, SC · On-site

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center's team delivers world ...

The UPS Store #0392

Center Manager

Florence, SC · On-site

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center's team delivers world ...

Doctors Care

Hoffmeyer Center Manager FT

Florence, SC · On-site

Center Manager Location: Hoffmeyer Novant Health Urgent Care Status: Full-Time Who Are We? Part of the Novant Health family based in North Carolina, Novant Health Urgent Care (formerly Doctors Care ...

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Call Center Manager information

See Florence, SC salary details

$28.5K

$61.7K

$105.9K

How much do call center manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for call center manager in Florence, SC is $61,710.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,400.00 and $72,500.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Florence, SC?

The most popular types of Call Center jobs in Florence, SC are:

What are popular job titles related to Call Center Manager jobs in Florence, SC?

For Call Center Manager jobs in Florence, SC, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Florence, SC look for?

The top searched job categories for Call Center Manager jobs in Florence, SC are:

What cities near Florence, SC are hiring for Call Center Manager jobs?

Cities near Florence, SC with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Florence, SC as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $61,710 per year, or $29.7 per hour.

Call Center Representative

Florence, SC • On-site

Lose Design
Specialized Design Services • 51 - 200 employees
Learn more about Lose Designexternal

$30.50/hr

Other

Life, Retirement, PTO

Re-posted 25 days ago

Job description

About the job Call Center Representative
We are looking for a Call Center Representative who will be responsible for delivering exceptional customer service, maximising customer satisfaction, and building and improving customer relationships.
The Role:
Lose Design, a multi-disciplinary design firm, is seeking a dynamic and organized individual to join our office and help serve existing clients in the area and to expand our services to new clients. We have an exciting opportunity for an experienced Call Center Representative to join the CSR Team.
Joining our team as a Call Center Representative, you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer requirements and in line with KPIs. This is a highly customer-facing role where you will build relationships with your customers.
Responsibilities:

  • Reply to incoming calls from customers including products and service questions and general information.
  • Refer to customer scripts when working through difficult situations.
  • Follow and where possible improve departmental processes and company service standards.
  • Ensure that all databases are kept up-to-date with progressing work and client details.
  • Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.
  • Participate in individual and team training/ meetings to ensure policy and company product knowledge are up to date.
  • Keep track of customer accounts and make updates with new account information as necessary.
  • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.
  • All other duties and responsibilities as assigned.
Required Skills:
  • Excellent customer service skills and attitude.
  • Problem-solving skills.
  • Proficient with office equipment.
  • Attention to detail.
  • Excellent written and verbal skills.
  • Excellent interpersonal skills.
Qualifications:
  • Previous work in a customer-facing position.
  • High school diploma, G.E.D. or equivalent.
Requirements:
  • Knowledge of Office Suite preferred.
  • Self-motivated and team-orientated.
  • Previous customer service experience.
  • Must have access to reliable transportation.
  • Ability to work as a member of a team.
Benefits:
  • Competitive Pay.
  • $30.50 Hourly
  • Career Development.
  • Holidays: 25 days + bank holidays.
  • Pension Scheme.
  • Paid Time Off (PTO).
  • 401(k) fixed contribution.
  • Life Insurance.

About Lose Design:
At Lose Design, we create SPACES FOR LIFE, which supports the most fundamental human needs to live, work, and play. We approach each project with the needs of both the client and community in mind, which allows for a balance between budget, function, and aesthetics. We work collaboratively and are dedicated to creating a work environment that promotes staff growth and enlightenment in all phases of the design process, expands knowledge of technical proficiencies for each design discipline, and fosters a work environment that extends beyond the office and into the communities where we live.

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