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Call Center Manager Jobs in Edmonds, WA (NOW HIRING)

Sound

Call Center Assistant - Tukwila

Seattle, WA · On-site

$19.75 - $27/hr

Call Center Assistant Career opportunities abound at Sound! Join our team of dynamic professionals ... Manage multiple tasks in an organized manner in order to adhere to critical timelines. Maintain a ...

OrangeTwist

Center Manager (Full-time)

Woodinville, WA · On-site

As a Center Manager, you will be responsible for overseeing the day-to-day operations at OrangeTwist Center(s). You will lead a team of employees, ensure excellent customer service, drive sales and ...

Sound

Call Center Assistant - Tukwila

Tukwila, WA

$25.53 - $26.84/hr

Manage multiple tasks in an organized manner in order to adhere to critical timelines. Maintain a ... Perform call center duties by answering multiple telephone lines, routing calls, taking messages ...

Sound

Call Center Assistant - Tukwila

Tukwila, WA · On-site

$19.25 - $25/hr

Manage multiple tasks in an organized manner in order to adhere to critical timelines. Maintain a ... Perform call center duties by answering multiple telephone lines, routing calls, taking messages ...

Sound

Call Center Assistant - Tukwila

Tukwila, WA · On-site

$25.53 - $26.84/hr

Manage multiple tasks in an organized manner in order to adhere to critical timelines. Maintain a ... Perform call center duties by answering multiple telephone lines, routing calls, taking messages ...

OrangeTwist

Center Manager (Full-time)

Woodinville, WA · On-site

As a Center Manager, you will be responsible for overseeing the day-to-day operations at OrangeTwist Center(s). You will lead a team of employees, ensure excellent customer service, drive sales and ...

Verstela

Bilingual Contact Center Agent

Seattle, WA

$23/hr

Accurately document and enter call details into internal CRM Contact Center Support Agent Requirements: * Bilingual fluency in English and Spanish * 1+ years call center or similar experience * 6+ ...

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Call Center Manager information

See Edmonds, WA salary details

$32.4K

$70.1K

$120.2K

How much do call center manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for call center manager in Edmonds, WA is $70,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,700.00 and $82,400.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Edmonds, WA?

The most popular types of Call Center jobs in Edmonds, WA are:

What job categories do people searching Call Center Manager jobs in Edmonds, WA look for?

The top searched job categories for Call Center Manager jobs in Edmonds, WA are:

What cities near Edmonds, WA are hiring for Call Center Manager jobs?

Cities near Edmonds, WA with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Edmonds, WA as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $70,098 per year, or $33.7 per hour.

Health Center Manager 2 (WA)_Health Center

PPGNHI

Lynnwood, WA • On-site

$76K - $126K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

Why Planned Parenthood?
Working at Planned Parenthood Great Northwest, Hawai'i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.
In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.
About our Health Center Manager 2 position
Under the general supervision of the Area Services Director, provides supervision to staff, oversees the proper functioning of daily operations of the health center, responsible for operations of assigned facility, including budgetary and productivity goals, and monitors compliance with health center productivity and budgetary goals, and incorporates those functions into the overall operations of the agency.
What will you be doing!
Supervising, training, coaching, evaluating, and hiring health center staff. Providing direct patient care; monitoring quality of care and services; providing input and recommendations for planning changes in procedures, protocols, and services; maintains efficient health center flow; maintains staff schedules; develops appointment schedules; monitors and adjusts appointment schedules for efficient health center flow and failed health center rates.
Key Responsibilities:
  • Providing community outreach and networks with community agencies to increase PPGNHAIK visibility and educate about PPGNHAIK services and contributes to the team efforts of the agency thereby ensuring quality care and service for clients.
  • Maintaining efficient, patient-centered health center services by organizing office operations and procedures; preparing payroll; evaluating and recommending systems improvements; implementing and ensuring staff compliance with changes in procedures, protocols, and services; reviews and approves supply requisitions; assisting monitors front and back-office functions.
  • Maintaining health center staff by recruiting, selecting, orienting, and training staff; selecting licensed medical staff done in coordination with Director (or Assistant) Director of Clinician Services.
  • Maintaining positive and productive health center staff results by monitoring, coaching, counseling, and disciplining employees, and appraising job results.
  • Monitoring and evaluating staff job performance and initiating disciplinary action as needed, in consultation with Human Resources. Monitors and evaluates licensed staff (RN, PA, NP) in conjunction with Director of Clinician Services or Assistant Director of Clinician Services.
  • Serving as a resource to staff on personnel and health center operations matters must be knowledgeable and compliant with union contract.
  • Maintaining efficient health center flow by planning and implementing patient staff scheduling that minimizes patient wait times.
  • Completes operational requirements by developing patient and staff schedules, following up on work results.
  • Maintaining positive staff morale and is client-driven to both internal and external customers. Plans and facilitate staff meetings with feedback from the clinician team.
  • Ensuring that staff are kept informed of procedures and policy changes and other vital information regarding services or activities agency wide.
  • Monitoring quality of care and services provided by the staff following Q1 guidelines for audits of follow-up, chart audits, and completion of laboratory compliance reports.
  • Ensuring completion of all weekly, monthly, and quarterly health center reports.
  • Achieving financial objectives by scheduling expenditures, analyzing variances, and initiating corrective action.
  • Facilitating health center operations by problem solving with staff, Area Services Director, Director (or Assistant) of Clinician Services, and all departments within administration that provide support to Clinician services operations.

Minimum Qualifications:
BA/BS in related field preferred.
3 years of supervisory or management training and experience required or equivalent.
Proficiency in Microsoft Office Suite.
Patient Data software and EMR experience preferred.
Salary Range:
$76,091 - $126,818 annually
Position Type:
Full-time
Benefits Eligibility:
This position is eligible for PPGNHAIK benefits. As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance. For additional information about our benefits program, please send an email to hre.contacts@ppgnhaik.org.
Other Information:
All of our employees must present proof of receiving a current flu shot prior to their first day of employment.
What we expect from you.
• That you adhere to our code of conduct, policies, procedures, and protocols.
• That you always demonstrate a high degree of professionalism.
• That you always support and model our customer service standards.
• That you value continuous learning and seek ongoing training and development.
Our commitment to diversity:
At PPGNHAIK, we've outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, & inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment.
Equal Employment Opportunity
PPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state or federal law

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