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Call Center Manager Jobs in Conroe, TX (NOW HIRING)

Fccu

Call Center Team Lead

Houston, TX · On-site

... management to manage all department activities, including meeting or exceeding established goals. The qualified candidate must have three to five years of Call Center or related experience ...

The Jenkins Organization

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

Call Center Agent At the Jenkins Organization, Inc., we're passionate about the RV Resort industry ... Manage and resolve customer complaints. * Offer customers detailed information about our products ...

Velocity Flex

Call Center Representative

Jersey Village, TX · On-site

$14 - $17.50/hr

Job Overview: We're looking for a highly skilled call center representative to join our client's team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick ...

Smarter HR Solutions LLC

Call Center Agent

Houston, TX · On-site

$20/hr

The ideal candidate is a strong communicator who enjoys helping others, can manage multiple ... call center experience required. • Proficiency with Microsoft Office applications. • Excellent ...

Prelude Fertility

Call Center Representative

Tomball, TX · On-site

$15.25 - $19/hr

Call Center Representative Our Call Center Representative will be responsible for providing ... Manage high call volume efficiently, ensuring timely responses. * Adhere to department scheduling ...

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Catch Vibe Voice

Call Center Agent

Houston, TX · On-site

$47K - $52K/yr

You will play a crucial role in enhancing customer satisfaction by resolving inquiries, managing ... Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but ...

Biz Voice Boost

Call Center Representative

Houston, TX · On-site

$53K - $59K/yr

Call Center Representative At Biz Voice Boost, we believe that meaningful connections drive business success. We are a growing company dedicated to helping brands strengthen their public image ...

New

ASCENSUS

Call Center Representative

Houston, TX · Remote

$19/hr

As part of our Call Center hiring efforts, we're using a video screening process. To learn more and ... This step accelerates the interview process, moving qualified candidates to hiring manager ...

Ascensus

Call Center Representative

Houston, TX · On-site

$19/hr

All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any ...

Prelude Fertility

Call Center Representative

Tomball, TX · On-site

$15.25 - $19/hr

Our Call Center Representative will be responsible for providing positive and proactive ... Manage high call volume efficiently, ensuring timely responses. * Adhere to department scheduling ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Conroe, TX

Call Center Manager information

See Conroe, TX salary details

$25.3K

$54.6K

$93.7K

How much do call center manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for call center manager in Conroe, TX is $54,650.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $64,200.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Conroe, TX?

The most popular types of Call Center jobs in Conroe, TX are:

What are popular job titles related to Call Center Manager jobs in Conroe, TX?

For Call Center Manager jobs in Conroe, TX, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Conroe, TX look for?

The top searched job categories for Call Center Manager jobs in Conroe, TX are:

What cities near Conroe, TX are hiring for Call Center Manager jobs?

Cities near Conroe, TX with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Conroe, TX as of August 2026, with employment types broken down into 84% Full Time, 11% Part Time, and 5% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $54,650 per year, or $26.3 per hour.

Call Center Team Lead

First Community Credit Union (TX)

Houston, TX • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Call Center Team Lead

We are currently seeking a Call Center Team Lead to work on-site at our Corporate Headquarters (NW Houston). The Team Lead will supervise the call center staff and aid members in their financial needs. They will supervise the workflow and performance of the call center staff through training, coaching and performance evaluations and assist the department with complex/escalated calls and work with Call Center management to manage all department activities, including meeting or exceeding established goals. The qualified candidate must have three to five years of Call Center or related experience, supervisory experience is preferred. Rotating Saturdays are required.

Minimum Qualifications:

  • Education: High School graduate or GED equivalent or equivalent work experience.
  • Experience: Minimum of three years of call center or related experience. Supervisory experience is strongly preferred.

Preferred Certifications: None

Join the First Community Credit Union Team First Community Credit Union is seeking talented professionals to join our growing team across 14 branch locations and corporate offices serving the Houston, Dallas/Fort Worth, San Antonio, and Austin markets. As a progressive financial institution with more than $3 billion in assets and over 190,000 members, we are committed to delivering exceptional service while investing in the growth and success of our employees. We offer a comprehensive benefits package designed to support your financial, physical, and personal well-being, including: Medical, dental, and vision insurance Short-term and long-term disability coverage Company-paid life insurance Generous paid time off Paid volunteer time 401(k) plan with an exceptional company match Health and Wellness Program Employee Activity Club Founded more than 70 years ago serving employees of Spring Branch Independent School District, First Community has grown into one of Texas' leading credit unions, serving members across 41 counties while remaining committed to our core philosophy of People Helping People. We combine innovative digital banking solutions with personalized service, providing our members access to industry-leading online and mobile banking tools, enhanced security features, and a full range of financial products and services. At First Community, you'll find opportunities to grow your career, make a meaningful impact in the communities we serve, and work alongside a team that values collaboration, innovation, and member service. Join us and become part of an organization that's making a difference in the lives of our members every day.

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