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Call Center Manager Jobs in Cheney, WA (NOW HIRING)

Prism Vision Group

Contact Center Manager

Spokane, WA · On-site

$71K - $148K/yr

This role is responsible for managing a team of call center representatives, ensuring high-quality customer service, optimizing performance metrics, and implementing process improvements. Strong ...

Bath Planet

Call Center Representative

Spokane Valley, WA · On-site

$18 - $20/hr

Call Center Representative 📍 Spokane Valley, WA 💰 $18-$20 Per Hour (Depending on Experience ... Maintain accurate customer information in our CRM system * Meet daily activity goals (150+ calls ...

Bath Planet

Call Center Representative

Spokane, WA · On-site

$18 - $20/hr

Call Center Representative Spokane Valley, WA $18-$20 Per Hour (Depending on Experience ... Maintain accurate customer information in our CRM system * Meet daily activity goals (150+ calls ...

PRISM Vision Group

Call Center Representative

Spokane, WA · On-site

$18 - $33.08/hr

Call Center Representative This onsite role is located at Spokane Eye Clinic, Spokane, WA, which is part of Prism Vision Group. Compensation Range: $18-$33.08/hr (Dependent on Experience) The Call ...

Sound Telecom

Call Center Agent

Spokane, WA · On-site

$18 - $21/hr

  • Medical

  • Dental

  • Vision

Full-Time Call Center AgentSound Telecom is seeking full-time Call Center Agents to provide the ... to day involves skillfully managing a high-volume of incoming calls. You'll be tasked with ...

Bath Planet

Call Center Representative

Spokane Valley, WA · On-site

$18 - $20/hr

Call Center Representative 📍 Spokane Valley, WA 💰 $18-$20 Per Hour (Depending on Experience ... Maintain accurate customer information in our CRM system * Meet daily activity goals (150+ calls ...

Sound Telecom

Call Center Representative

Spokane, WA · On-site

$18 - $21/hr

Part-Time Call Center RepresentativeLocation: Spokane, WASound Telecom is seeking dedicated and ... We are seeking a detail-oriented professional to manage a high volume of incoming calls with a ...

Prism Vision Group

Call Center Representative

Spokane, WA · On-site

$18 - $33.08/hr

Compensation Range: $18-$33.08/hr (Dependent on Experience) The Call Center Representative's responsibility is to handle inbound and/or outbound calls, provide exceptional customer service, and ...

Prism Vision Group

Call Center Representative

Spokane, WA · On-site

$18 - $33.08/hr

Compensation Range: $18-$33.08/hr (Dependent on Experience) The Call Center Representative's responsibility is to handle inbound and/or outbound calls, provide exceptional customer service, and ...

AAA Washington

Call Center Representative

Spokane, WA · On-site

$18.78 - $21.58/hr

CALL CENTER REPRESENTATIVE This is a temporary position with the opportunity to transition into a regular, full-time role. WHAT YOU'LL DO: This role is responsible for providing customer service and ...

Sound Telecom

Full Time Call Center Agent

Spokane, WA · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Full-Time Call Center Agent Sound Telecom is seeking full-time Call Center Agents to provide the ... to day involves skillfully managing a high-volume of incoming calls. You'll be tasked with ...

Sound Telecom

Full Time Call Center Agent

Spokane, WA · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Full Time Call Center Agent Sound Telecom is seeking full-time Call Center Agents to provide the ... to day involves skillfully managing a high-volume of incoming calls. You'll be tasked with ...

Kinwell

Healthcare Call Center Representative

Spokane, WA · On-site

$16.25 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Healthcare Call Center Representative Kinwell was founded on the principle of personalized, whole ... They will also provide support when needed to manage patient check-in and check-out, scan medical ...

Sound Telecom

Full Time Call Center Agent

Spokane, WA · On-site

$18 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Full-Time Call Center Agent Sound Telecom is seeking full-time Call Center Agents to provide the ... to day involves skillfully managing a high-volume of incoming calls. You'll be tasked with ...

Kinwell

Healthcare Call Center Representative

Spokane, WA

$16.25 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Healthcare Call Center Representative is a key point of contact forKinwell'snew and existing ... They will also provide support when needed to manage patient check-in and check-out,scan ...

TEKsystems

Banking Call Center Rep

Spokane, WA

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ability to manage changing priorities while maintaining accuracy and efficiency. Preferred ... High-volume inbound call center environment with back-to-back calls. * Remote work eligibility ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Cheney, WA

Call Center Manager information

See Cheney, WA salary details

$31K

$67.1K

$115K

How much do call center manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for call center manager in Cheney, WA is $67,063.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,400.00 and $78,800.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Cheney, WA? The most popular types of Call Center jobs in Cheney, WA are:
What cities near Cheney, WA are hiring for Call Center Manager jobs? Cities near Cheney, WA with the most Call Center Manager job openings:
Call Center Manager jobs near you

Call Center Team Manager

Sears Holdings

Spokane Valley, WA • On-site

Full-time

Re-posted 24 days ago

Transformco rating

5.0

Company rating: 5.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Company Description
Sears Holdings Customer Support Call Centers is our national support operation that provides inbound and outbound sales and services to customers. The network manages more than 130 million customer calls, letters and e-mails each year. Our Call Centers offers employment opportunities that support a variety of our businesses, including appliance protection plan sales, Sears.com and Kmart.com customer support, product repair scheduling, new product delivery and appliance parts sales. By providing comprehensive system, product, and soft-skills training, customer contact agents are fully prepared to serve customers. Our call center leaders and professional support team members contribute to the success of our customer-focused organization through effective agent coaching and management, workforce planning, staffing and training, and results-oriented data-driven initiatives.
Job Description
Great opportunity to lead high performance teams! Drives revenue and through the coaching and development of call center sales agents. Responsibilities include coaching for improvement, monitoring and managing performance, and fostering a fun, productive environment. Models attributes such as valuing diversity, communicating openly and frequently, demonstrating integrity, and change management.
Qualifications
RESPONSIBILITIES: Directly supervises a team of call center agents in a sales environment. Provides and documents performance feedback through side-by-side coaching, performance reviews and goal setting, quality monitoring, and deficiency management. Supports and communicates business goals, quality standards, processes and procedures, and policies. Administers motivational programs that include incentives, contests, and team performance programs. Participates in the interviewing process and makes hiring recommendations. Appropriately addresses human resources issues, such as attendance and interpersonal conflicts in the workplace; consults Department Manager and/or HR for guidance as needed. May handle escalated customer issues. // REQUIREMENTS: Recent Supervisory experience required. Call center and/or sales experience preferred. Proficiency in office software required, MS Word/Excel preferred. Willingness to relocate for future promotional opportunities preferred.
Additional Information
All your information will be kept confidential according to EEO guidelines.
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https://sjobs.brassring.com/1033/asp/tg/cim_jobdetail.asp?partnerid=455&siteid=185&areq=265775BR&codes

What Transformco employees say

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About Transformco

Sourced by ZipRecruiter

Transformco is a paramount player in the retail industry within the US, with their Strategic business operations headquartered in Hoffman Estates, IL. The company was established with the purpose to enhance retail by embracing transformation and leveraging people, technology, and insights to give customers delightful shopping experiences. The vast array of products and services offered by Transformco includes appliances, tools, lawn and garden equipment, and automotive repair and maintenance goods.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Hoffman Estates, IL, US

Year founded

2019

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