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Call Center Manager Jobs in Center Line, MI (NOW HIRING)

Limitless East Marketing

Call Center Agent

Detroit, MI

$14.75 - $19.50/hr

As a Call Center Agent, you will be the primary point of contact for our customers, handling ... Collaborate with team members and management to improve customer service processes. Qualifications ...

Alphabe Insight Inc

Call Center Agent

Detroit, MI · On-site

$14.75 - $19.50/hr

As a Call Center Agent, you will be the primary point of contact for our customers, handling ... Collaborate with team members and management to improve customer service processes. Qualifications ...

Refloor

Call Center Representative

Troy, MI · On-site

$15 - $18.75/hr

Entering call details and outcomes into our CRM system * Helping our team hit goals by identifying ... Previous call center or sales experience is a plus but not required * Able to work a rotating ...

Veterinary United

Call Center Representative

New Baltimore, MI · On-site

$14.50 - $18.25/hr

Veterinary United Call Center Representative Are you passionate about animals and ready to start a career in Veterinary Medicine? Join Veterinary United, where our dedicated team of animal wellness ...

MSGCU

Call Center Representative

Troy, MI · On-site

$15 - $18.75/hr

Call Center Representatives will work an average of 40 hours per week during our call center hours: Monday-Wednesday 8am-5pm, Thursday 8am-6pm, Friday 8am-7pm, and Saturday 8am-1pm. Overview of ...

Clementine Answers

Call Center Representative

Roseville, MI · On-site

$15 - $18/hr

Full-Time Call Center RepresentativeLocation: Roseville, MIClementine Answers is seeking dedicated ... Professionally manage a high volume of incoming calls, greeting callers with a polite and pleasant ...

Pinnacle GI Partners

Call Center Agent

Rochester, MI · On-site

$17/hr

We are actively seeking Call Center Receptionists for our Rochester Hills, MI office. The Call ... manager updated when unusual situations arise while scheduling patients • Make copies of all ...

Pinnacle GI Partners

Call Center Agent

Rochester, MI · On-site

$13.75 - $18.25/hr

We are actively seeking Call Center Receptionists for our Rochester Hills, MI office. The Call ... manager updated when unusual situations arise while scheduling patients • Make copies of all ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Center Line, MI

Call Center Manager information

See Center Line, MI salary details

$27.7K

$60K

$102.8K

How much do call center manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for call center manager in Center Line, MI is $59,955.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,100.00 and $70,400.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Center Line, MI? The most popular types of Call Center jobs in Center Line, MI are:
What job categories do people searching Call Center Manager jobs in Center Line, MI look for? The top searched job categories for Call Center Manager jobs in Center Line, MI are:
What cities near Center Line, MI are hiring for Call Center Manager jobs? Cities near Center Line, MI with the most Call Center Manager job openings:
Call Center Manager jobs near you

Call Center Agent

Limitless East Marketing

Detroit, MI

$14.75 - $19.50/hr

Full-time

Posted 14 days ago

Job description

Company Description

At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand.

Job Description

Job Description: 

We are seeking a dedicated and motivated Call Center Agent to join our dynamic customer service team. As a Call Center Agent, you will be the primary point of contact for our customers, handling inquiries, resolving complaints, and providing exceptional support to ensure customer satisfaction. This role requires excellent communication skills, patience, and a problem-solving mindset to effectively manage incoming calls and deliver accurate information. 

Responsibilities:

  • Handle incoming customer calls promptly and professionally.
  • Provide accurate information regarding products, services, and policies.
  • Resolve customer complaints and issues efficiently to ensure satisfaction.
  • Document all interactions and maintain detailed records in the customer database.
  • Collaborate with team members and management to improve customer service processes.
Qualifications

Requirements

  • Excellent verbal communication and active listening skills.
  • Ability to work in a fast-paced and high-volume call environment.
  • Strong problem-solving abilities and a customer-focused attitude.
  • Proficiency with computer systems and customer management software.
Additional Information
  • Competitive salary package
  • Opportunities for professional growth and career advancement
  • Collaborative and innovative work environment
  • Skill development through hands-on experience and mentorship
  • Exposure to diverse projects and industry-leading clients

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