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Call Center Manager Jobs in Center Line, MI (NOW HIRING)

M.I.N.D

Appointment Center Manager

Farmington, MI · On-site

$60K - $65K/yr

- Appt Call Center Manager Classification - FSLA Exempt - Salary Salary Grade/Level/Range Level of experience, longevity, within current company pay structure. Reports to Sr. Director, Revenue Cycle ...

Michigan Legacy Credit Union

Call Center Rep

Warren, MI · On-site

$15 - $18.75/hr

Call Center Manager Department : Call Center Job Group : Non-Exempt Direct Reports : None Provide information and member support concerning the credit union and its products. Offer our members ...

Michigan Legacy Credit Union

Call Center Rep

Wyandotte, MI · On-site

$14.75 - $18.50/hr

Call Center Manager Department : Call Center Job Group : Non-Exempt Direct Reports : None Provide information and member support concerning the credit union and its products. Offer our members ...

YOUNGWILLIAMS INC

Call Center Supervisor

Livonia, MI · On-site

$23/hr

Makes recommendations to management concerning transfers, promotions, discipline, hiring and termination. * Monitors individual, team and call center results to identify and act on both positive and ...

Global Channel Management

Call Center Rep

Melvindale, MI · On-site

$14.75 - $18.50/hr

About the job Call Center Rep Call Center Rep needs 2+ years experience Call Center requires: * Excel (Sheet or formula) * DVI(Software for job lookup/ordering) * Incoming/outgoing calls * High ...

Alphabe Insight

Call Center Agent

Detroit, MI · On-site

$13.75 - $18/hr

Call Center Agent At Limitless East Marketing, we redefine possibilities through innovative, data ... Collaborate with team members and management to improve customer service processes. Qualifications ...

M.I.N.D

Appointment Call Center Agent

Farmington, MI · On-site

$19 - $23/hr

Reports to Appointment Center Manager. Summary/Objective Assist patients with scheduling ... call center experience. Work Environment This job operates in a medical office facility. This role ...

Epic Health Services

Call Center Specialist

Southfield, MI · On-site

$15.25 - $19.25/hr

Call Center Specialist Location: Southfield, Michigan (On-site) Employment Type: Full-Time Be the Voice of Patient Care at EPIC Health At EPIC Health, every patient interaction matters. From the ...

Alphabe Insight Inc

Call Center Agent

Detroit, MI · On-site

$13.75 - $18/hr

As a Call Center Agent, you will be the primary point of contact for our customers, handling ... Collaborate with team members and management to improve customer service processes. Qualifications ...

EPIC Health System LLC

Call Center Specialist

Southfield, MI · On-site

$15.25 - $19.25/hr

Call Center Specialist Location: Southfield, Michigan (On-site) Employment Type: Full-Time Be the Voice of Patient Care at EPIC Health At EPIC Health, every patient interaction matters. From the ...

Limitless East Marketing

Call Center Agent

Detroit, MI

$14.75 - $19.50/hr

As a Call Center Agent, you will be the primary point of contact for our customers, handling ... Collaborate with team members and management to improve customer service processes. Qualifications ...

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Call Center Manager information

See Center Line, MI salary details

$27.7K

$60K

$102.8K

How much do call center manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for call center manager in Center Line, MI is $59,955.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,100.00 and $70,400.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs
What are the most commonly searched types of Call Center jobs in Center Line, MI? The most popular types of Call Center jobs in Center Line, MI are:
What job categories do people searching Call Center Manager jobs in Center Line, MI look for? The top searched job categories for Call Center Manager jobs in Center Line, MI are:
What cities near Center Line, MI are hiring for Call Center Manager jobs? Cities near Center Line, MI with the most Call Center Manager job openings:
Call Center Manager jobs near you

Appointment Center Manager

M.I.N.D

Farmington, MI • On-site

$60K - $65K/yr

Full-time

Posted 11 days ago

Job description

Job Description – Appt Call Center Manager

Classification – FSLA Exempt - Salary

Salary Grade/Level/Range

Level of experience, longevity, within current company pay structure.


Reports to

Sr. Director, Revenue Cycle


Summary/Objective

The Appointment Call Center Manager is responsible for the overall leadership, performance, and strategic oversight of the neurology practice’s appointment call center operations. This role ensures timely and appropriate patient access, high-quality scheduling for complex neurology services, operational efficiency, and exceptional patient experience. The Manager provides leadership to Team Leads and staff, partners closely with clinic and executive leadership, and drives continuous improvement in access, quality, and performance.

Essential Functions

  • Provide direct management and leadership for appointment call center Team Leads and staff.
  • Establish clear expectations, performance standards, and accountability structures.
  • Effectively monitor, document and report on department goals and objectives.
  • Oversee daily operations to ensure adequate staffing, coverage, and service levels.
  • Monitor calls in the Call Center to observe employee demeanor, technical accuracy and conformity to company policy.
  • Ensure accurate scheduling for neurology visit types including consultations, follow-ups, diagnostics, injections, hospital re-checks, and telehealth.
  • Address escalated staffing, patient, and operational issues.
  • Foster a culture of professionalism and continuous improvement.
  • Optimize provider templates and appointment utilization.
  • Monitor wait times, fill rates, no-show rates, and same-day access.
  • Supports schedule audits.
  • Develop strategies to improve patient access and reduce barriers.
  • Establish and monitor call center KPIs.
  • Analyze performance trends and implement action plans.
  • Ensure quality monitoring, call audits, and corrective actions.
  • Lead performance improvement and disciplinary processes.
  • Oversee recruitment, onboarding, and training.
  • Develop staff training programs related to department processes and functions.
  • Develop Team Lead(s) through coaching and mentoring.
  • Promote staff engagement, retention, and succession planning.
  • Oversee resolution of escalated patient complaints.
  • Partner with clinical and operational teams to resolve access issues.
  • Use patient feedback to drive service improvements.
  • Serve as liaison between call center, providers, and leadership.
  • Participate in access, growth, and patient experience initiatives.
  • Communicate risks, trends, and improvement opportunities.
  • Ensure compliance with HIPAA and organizational policies.
  • Other duties as assigned by Senior Leadership.


Qualities and Characteristics

  • Maintains a professional relationship and positive attitude with co-workers, patients, and all M.I.N.D staff.
  • Strong leadership and performance management skills.
  • Analytic and data-driven mindset.
  • Ability to manage multiple priorities.
  • Displays enthusiasm toward the work and the mission of M.I.N.D.

Qualifications

  • Associate degree, preferably in healthcare administration or related field. A combination of education and experience may be considered.
  • Minimum 2+ years supervisory or management experience.
  • Minimum 5+ healthcare scheduling or call center experience.
  • Neurology or specialty practice preferred.

Work Environment
This job operates in a medical office facility.

Physical Demands

This position requires the ability to sit for long periods of time, view computer screens for long period of time, answering calls on a multi-line phone system, writing, reading and note taking.


Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, varying hours between 8:00 a.m. to 4:30 p.m. This position is not suitable for remote work.

  • Travel – minimal between satellite offices

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Employees should adhere to all approved policies, procedures, and philosophies.

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