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Call Center Manager Jobs in Mississippi (NOW HIRING)

The UPS Store

Center Manager

Gulfport, MS · On-site

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center's team delivers world ...

The UPS Store #6873

Center Manager

Gulfport, MS · On-site

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center's team delivers world ...

The UPS Store #6873

Center Manager

Gulfport, MS · On-site

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center's team delivers world ...

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Call Center Manager information

See Mississippi salary details

$27.9K

$60.5K

$103.7K

How much do call center manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for call center manager in Mississippi is $60,455.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $71,000.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Mississippi?

The most popular types of Call Center jobs in Mississippi are:

What are popular job titles related to Call Center Manager jobs in Mississippi?

For Call Center Manager jobs in Mississippi, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Mississippi look for?

The top searched job categories for Call Center Manager jobs in Mississippi are:

What cities in Mississippi are hiring for Call Center Manager jobs?

Cities in Mississippi with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Mississippi as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $60,455 per year, or $29.1 per hour.

CALL CENTER AGENT (On-site position)

Bienville Orthopaedic Specialist LLC

Biloxi, MS • On-site

$13.25 - $17.50/hr

Full-time

Re-posted 10 days ago

Job description

Position Overview: Under the direction of the Call Center Manager and Team Lead, the Call Center Representatives work in our call center answering incoming calls and assisting patients or caregivers with various inquiries.

Essential Job Responsibilities:

· Answers and triages inbound calls in a high volume call center.

· Assists patients and caregivers with various inquiries and provides general assistance to other callers in a timely manner.

· Receives and forwards patient requests to appropriate clinical staff in a timely manner.

· Enters patient information into the electronic health records (EHR) system.

· Recognizes and escalates complex issues to the Call Center Team Lead or Manager for guidance.

· Maintains up-to-date knowledge of physician and provider schedules, clinic updates, business office protocols, etc.

· Performs other duties as assigned.

Education:

· High School Diploma or equivalent.

· 1 – 2 years' experience in medical office administration highly preferred.

Other Requirements:

· Must be able to complete tasks with a high-degree of efficiency and accuracy while working in a fast-paced environment with frequent disruptions.

· Must demonstrate ability to analyze data and resolve complex problems.

· Must have the ability to work independently while managing time and workload appropriately.

· Knowledge of medical terminology and procedures, knowledge of health insurance industry practices and/or medical billing procedures preferred.

· Experience with medical scheduling/billing systems preferred.

· Exceptional customer service, interpersonal skills, and communication skills.

· Proficiency of electronic records systems preferred. Must have strong data entry skills and demonstrated typing speed of 45 wpm.

· High School Diploma or equivalent.

· 1 – 2 years' experience in medical office administration highly preferred.

Job Type: Full Time

Reminder: As part of the application process, we ask all candidates to complete the Predictive Index assessment. It should only take 5-10 minutes to complete. Prior to submitting your application for the role, click https://assessment.predictiveindex.com/bo/CVX0/FDRole to start the assessment.