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Call Center Manager Jobs in Maine (NOW HIRING)

Robert Half

Call Center Specialist

Scarborough, ME · On-site

$21 - $23/hr

Manage a steady flow of inbound customer calls each day, delivering timely and detail-oriented ... Previous experience in a call center or customer service role handling incoming calls. * Strong ...

Serco

Call Center Rep - Temporary

Bath, ME · On-site

$15.50 - $20/hr

Our Ops Manager has over 20 years of pension benefits and customer service experience comprising of ... As a Call Center Representative, you can expect to: * Receive inbound participant phone calls and ...

CNB

Call Center Specialist

Auburn, ME · On-site

$18 - $22.50/hr

Join Camden National Bank If you're looking to build your career at a forward-thinking organization with deep community roots and a vision for growth, success, and giving back, you've come to the ...

Camdennational

Call Center Specialist

Gardiner, ME

$16.25 - $20.25/hr

Live here. Play here. Bank here. Work here .If you're looking to build your career at a forward-thinking organization with deep community roots and a vision for growth, success, and giving back, you ...

CNB

Call Center Specialist

Gardiner, ME · On-site

$16.25 - $20.25/hr

Join Camden National Bank If you're looking to build your career at a forward-thinking organization with deep community roots and a vision for growth, success, and giving back, you've come to the ...

Camdennational

Call Center Specialist

Auburn, ME

$18 - $22.50/hr

Live here. Play here. Bank here. Work here .If you're looking to build your career at a forward-thinking organization with deep community roots and a vision for growth, success, and giving back, you ...

MDA Edge

Pursue Your Passion with Purpose

Belfast, ME · On-site

$16.75 - $21/hr

Experience working in a call center. * Experience in telephone sales. * Experience with multi-solution customer offerings and bundling services. * Experience working as a Personal Banker managing ...

MDA Edge

Pursue Your Passion with Purpose

Belfast, ME

$16.75 - $21/hr

Experience working in a call center. * Experience in telephone sales. * Experience with multi-solution customer offerings and bundling services. * Experience working as a Personal Banker managing ...

Artius Solutions

Telephone Banker

Belfast, ME · On-site

$27 - $28/hr

Experience in inbound or outbound call center environments (phone, chat, or video). * Experience managing high client volumes, especially as a Personal Banker. Role-Related Skills * Relationship ...

AMBA

Inside Sales Insurance Specialist

Portland, ME · Remote

$50K - $60K/yr

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Maine

Call Center Manager information

See Maine salary details

$28.6K

$61.8K

$106K

How much do call center manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for call center manager in Maine is $61,804.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $72,600.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Maine?

The most popular types of Call Center jobs in Maine are:

What are popular job titles related to Call Center Manager jobs in Maine?

For Call Center Manager jobs in Maine, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Maine look for?

The top searched job categories for Call Center Manager jobs in Maine are:

What cities in Maine are hiring for Call Center Manager jobs?

Cities in Maine with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Maine as of August 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $61,804 per year, or $29.7 per hour.

Call Center Specialist

Robert Half

Scarborough, ME • On-site

$21 - $23/hr

Temporary

Posted 6 days ago

Job description

We are looking for a customer-focused Call Center Specialist to join our team on a contract basis. This fully onsite role supports customers by answering a high volume of inbound calls, providing clear guidance, and resolving issues with care and attention to detail. The ideal candidate brings strong communication skills, comfort with office technology, and a dependable approach to daily teamwork.
Responsibilities:
• Manage a steady flow of inbound customer calls each day, delivering timely and detail-oriented support.
• Explain products, services, and next steps so customers feel informed and confident in their interactions.
• Investigate customer concerns, identify practical solutions, and follow through to ensure resolution.
• Record call details, service updates, and customer interactions accurately within company systems.
• Work closely with coworkers and internal teams to address service needs and maintain a smooth customer experience.
• Use Microsoft Office tools and a dual-monitor setup to navigate information efficiently while assisting callers.
• Adapt to changing priorities, procedures, or system-related updates while maintaining service quality.
• Contribute to a positive onsite team environment by helping colleagues and supporting shared goals.

• Previous experience in a call center or customer service role handling incoming calls.

• Strong ability to communicate clearly, professionally, and patiently with a wide range of customers.

• Proficiency with Microsoft Office applications and confidence working across multiple screens.

• Experience documenting interactions and using customer service or call tracking software.

• Dependable attendance and the ability to work onsite in Scarborough, Maine Monday through Friday, 8:00 AM to 4:30 PM.

• A collaborative attitude, solid work ethic, and willingness to assist team members when needed.

• Mechanical aptitude or basic familiarity with power tools, electrical systems, or plumbing is preferred.

• Flexibility to adjust to shifting needs and unexpected situations in a fast-paced environment.

Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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