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Call Center Manager Jobs in Brooks, ME (NOW HIRING)

Veracity

Call Center Banker

Belfast, ME · On-site

$16 - $20/hr

Call Center Banker - Specialist-1st Shift- Belfast, ME Onsite Belfast, ME This job is responsible ... Manages risk in every business, product, and service transaction leveraging available tools ...

MDA Edge

Pursue Your Passion with Purpose

Belfast, ME · On-site

$16.75 - $21/hr

Experience working in a call center. * Experience in telephone sales. * Experience with multi-solution customer offerings and bundling services. * Experience working as a Personal Banker managing ...

MDA Edge

Pursue Your Passion with Purpose

Belfast, ME

$16.75 - $21/hr

Experience working in a call center. * Experience in telephone sales. * Experience with multi-solution customer offerings and bundling services. * Experience working as a Personal Banker managing ...

Artius Solutions

Telephone Banker

Belfast, ME · On-site

$27 - $28/hr

Experience in inbound or outbound call center environments (phone, chat, or video). * Experience managing high client volumes, especially as a Personal Banker. Role-Related Skills * Relationship ...

AMBA

Inside Sales Insurance Specialist

Bangor, ME · Remote

$50K - $60K/yr

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

AMBA

Inside Sales Insurance Specialist

Bangor, ME · Remote

$50K - $60K/yr

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

AMBA

Inside Sales Insurance Specialist

Bangor, ME · On-site

$50K - $60K/yr

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

AMBA

Inside Sales Insurance Specialist

Bangor, ME · Remote

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

AMBA

Inside Sales Insurance Specialist

Bangor, ME · On-site

$50K - $60K/yr

... call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven environment * Technical proficiency with CRM tools.

Staffingine LLC

Telephone Banker

Belfast, ME · On-site

Telephone Banker - Inbound Call Center - 1st & 2nd Shift Job Location: Belfast, ME 04915, US Job ... Manages risk in every business, product, and service transaction leveraging available tools

Aspen Dental

Dentist - DDS / DMD

Camden, ME · On-site

... ng, billing, HR, call center, learning and development, plus so much more *Source: ADA Health ... The practices receive non-clinical business support services from Aspen Dental Management, Inc., a ...

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Call Center Manager information

See Brooks, ME salary details

$29K

$62.8K

$107.7K

How much do call center manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for call center manager in Brooks, ME is $62,801.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,200.00 and $73,800.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

How much do call center managers make in the US?

Call center managers in the US typically earn a median annual salary of around $60,000 to $80,000, with experienced managers and those in larger organizations earning higher wages. Compensation can vary based on location, company size, and level of experience, and may include bonuses and benefits.

Why do people quit call center managers?

Call center managers often experience high turnover due to stressful work environments, demanding performance targets, and limited opportunities for advancement. Poor communication, lack of recognition, and inadequate support can also lead employees to leave their positions. These factors contribute to job dissatisfaction and increased quitting rates among call center staff.
More about Call Center Manager jobs

What cities near Brooks, ME are hiring for Call Center Manager jobs?

Cities near Brooks, ME with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Brooks, ME as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $62,801 per year, or $30.2 per hour.

Call Center Banker

Macpower Digital Assets Edge

Belfast, ME • On-site

Other

Posted 2 days ago

New

Job description

Job Summary: As a Call Center Banker (Call Center Specialist) you will listen to our clients to understand which products and services are best suited for their unique needs while providing an exceptional client experience. Make a difference where it counts. We're seeking skilled sales professionals who can advise and advocate for our client's most important financial needs. Specialists are sales professionals who work in a call center and understand that being there for our clients is our number one priority.
Shift Timings:
  • Monday, Tuesday, and Friday (9:00 AM - 8:00 PM) and Saturday (8:55 AM - 7:55 PM)
  • Monday, Tuesday, Wednesday (7:55 AM -6:55 PM) and Saturday (8:55 AM - 5:55 PM)
  • Tuesday, Wednesday, Thursday, Friday, and Saturday (11:00 AM - 8:00 PM)
What are the 3-4 non-negotiable requirements of this position:
  • Displays passion, commitment, and drive to deliver an experience that improves our clients' financial lives.
  • Has a commitment to teamwork and the flexibility to work the schedule, including weekends and holidays.
  • Has the ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport, and handling objections.
  • Is comfortable receiving ongoing performance feedback and coaching.
  • Enjoys ongoing change and learning new technology/processes.
  • One year of sales experience with cross-selling, upselling or referring products.
  • Has an intermediate level of proficiency with computers.
  • Is self-motivated with excellent organizational skills.
  • Has strong decision-making and problem-solving skills.
What are the nice-to-have skills:
  • Experience in the banking/financial industry.
  • Experience working in a call center.
  • Experience in telephone sales.
  • Experience with multi-solution customer offerings and bundling services.
  • Experience working as a Personal Banker managing high-client volume.

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