Call Center Manager Jobs in Waterville, ME (NOW HIRING)

Claims Call Centre Representative

135927

Zurich is a leading multi-line insurer that serves its customers in global and local markets. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.

We are seeking confident, outgoing, and self-motivated Customer Care Professionals to join our dedicated contact center team. If you are passionate about customer service and want to help people, we want to talk to you. You will work 100% remotely from your home office. This role offers in-depth training that covers everything you’ll need to get started.

Responsibilities include:

• Manage incoming inquiry calls of different levels of complexity, ensuring a positive customer experience.

• Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others to provide an effective service and clear advice to colleagues and customers.

• Liaise with internal and external clients to exchange information, clarify facts, and resolve queries and/or problems efficiently.

• Provide feedback and recommendations to the team to improve the quality of customer care.

• Follow procedures to ensure adherence to the company’s risk and compliance policies.

Highlights:

• Available shifts start between 8:30 am to 10:00 am (Central Standard Time)

• Work remotely (100%)

• Annual Merit Increase & Bonus Opportunity

• Amazing PTO

• 401K Match

• Career mobility

• Medical, Vision & Dental

Basic Qualifications:

• High School Diploma or Equivalent and No prior experience required in the Clerical Support area

• OR

• Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience required in the Clerical Support area

• AND

• 6 months or more of customer service experience

• Data entry experience

Work from home office requirements:

• Designated workspace free from noise and other distractions

• Minimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down

Preferred Qualifications:

• 6 months or more of call center experience

• Strong data entry skills and the ability to type 32 WPM or more

• Demonstrated proficiency in Windows based operating systems and Microsoft office

• Ability to navigate multiple computer screens and browsers quickly and accurately

• Strong comprehension skills, professional demeanor

• Solid oral & written communication skills

• Demonstrated strong attention to detail and solid problem-solving skills

• Insurance knowledge preferred

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.

The pay range shown is a national average and may vary by location. The proposed hourly rate for this position is $17.79 - $21.64, with short-term incentive bonus eligibility set at 5%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here (https://www.zurichna.com/careers/benefits) .]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Remote Work (US)

Remote Working: Yes

Schedule: Full Time

Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-MM1 #LI-REMOTE

EOE Disability / Veterans