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Call Center Director Jobs in Springfield, MO (NOW HIRING)

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Facility Monitor

Republic, MO · On-site

Supervision: Under the direct supervision of the Operations Coordinator, and the general ... Prepares the Republic Community Center to open at 6:00 a.m. Monday through Friday. (Turn on lights ...

Cedarhurst

Licensed Practical Nurse (LPN)

Springfield, MO · On-site

$28 - $30/hr

Answer residents call light promptly. * Assist residents with transfers and ambulation as directed ... Respond as appropriate to personal calls from other health center units in the community. * Duties ...

City of Republic, MO

Facility Monitor

Republic, MO · On-site

$15/hr

Supervision Under the direct supervision of the Operations Coordinator, and the general supervision ... Prepares the Republic Community Center to open at 6:00 a.m. Monday through Friday. (Turn on lights ...

City of Republic

Facility Monitor

Republic, MO · On-site

$15/hr

Description Primary Purpose Monitors the Republic Community Center during early morning hours and ... Supervision Under the direct supervision of the Operations Coordinator, and the general supervision ...

O'Reilly Auto Parts

Parts Specialist

Springfield, MO · On-site

$16.25 - $22/hr

Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... directed. Complete assigned company training relevant to position. Provide excellent service to ...

O'Reilly Auto Parts

Parts Specialist

Springfield, MO · On-site

$16.25 - $22/hr

Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... directed. Complete assigned company training relevant to position. Provide excellent service to ...

O'Reilly Auto Parts

Parts Specialist

Springfield, MO · On-site

$16.25 - $22/hr

Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... directed. Complete assigned company training relevant to position. Provide excellent service to ...

O'Reilly Auto Parts

Parts Specialist

Willard, MO · On-site

$16 - $21.50/hr

Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... directed. Complete assigned company training relevant to position. Provide excellent service to ...

O'Reilly Auto Parts

Parts Specialist

Springfield, MO · On-site

$16.25 - $22/hr

Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ... directed. Complete assigned company training relevant to position. Provide excellent service to ...

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Showing results 41-60

All JobsCall Center JobsCall Center Director JobsCall Center Director Jobs in Springfield, MO

Call Center Director information

See Springfield, MO salary details

$40K

$93.7K

$145.5K

How much do call center director jobs pay per year?

As of Aug 11, 2026, the average yearly pay for call center director in Springfield, MO is $93,692.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,600.00 and $109,100.00 per year, depending on experience, location, and employer.

Why do people quit call center directors?

Call center directors often leave their roles due to high stress, long working hours, and pressure to meet performance targets. Additionally, limited career advancement opportunities and organizational changes can contribute to turnover among individuals in this position.

What are the key skills and qualifications needed to thrive as a call center director?

A Call Center Director needs strong leadership, operational management experience, and a background in business administration or a related field. Familiarity with call center software (such as CRM and workforce management tools) and certifications like Six Sigma or PMP are commonly expected. Excellent communication, problem-solving, and motivational skills help drive team performance and employee engagement. These capabilities are vital for ensuring efficient operations, high customer satisfaction, and continuous process improvement in a dynamic environment.

What is the difference between Call Center Director vs Call Center Manager?

AspectCall Center DirectorCall Center Manager
ResponsibilitiesOversees multiple call centers, develops strategic goals, manages budgets, and aligns operations with company objectives.Manages daily call center operations, supervises staff, and ensures customer service standards are met.
Required CredentialsBachelor's degree, experience in call center operations, leadership skills.Bachelor's degree or relevant experience, strong communication skills.
Work EnvironmentExecutive offices, strategic planning sessions, high-level meetings.Call center floor, team supervision, staff training.

The main difference between a Call Center Director and a Call Center Manager lies in scope and strategic focus. The Director oversees multiple centers and sets organizational goals, while the Manager handles daily operations and team supervision. Both roles require similar credentials and are vital in delivering excellent customer service within the call center industry.

What does a call center director do?

Call center directors oversee operations in a remote customer service facility. In this role, your job duties include the management of all call center staff and ensure they maintain the company's expectations on production levels. You hire new call center agents, assess the performance of existing employees, and plan training and professional development courses. Depending on the company, you may also be responsible for developing operational strategies and business policies, as well as making decisions about communication equipment and software for call center operations. Other duties include managing the call center budget, allocating resources, and coordinating with clients or third-party service providers when necessary.

What does a call center director do?

A Call Center Director oversees the operations and performance of a call center, ensuring that customer service standards are met and organizational goals are achieved. They manage teams of supervisors and agents, develop strategies to optimize efficiency, and implement policies to improve customer satisfaction. Additionally, Call Center Directors are responsible for budgeting, staffing, training, and using data analytics to monitor key performance indicators. Their role is crucial in maintaining high-quality service and driving continuous improvement within the call center.

What are some common challenges faced by call center directors, and how can they be addressed?

Call Center Directors often face challenges such as managing high employee turnover, maintaining service quality during peak periods, and adapting to rapidly changing technologies. Addressing these issues involves fostering a positive work culture, implementing effective training programs, and investing in up-to-date call center software. Additionally, strong communication with team leaders and regular performance reviews can help identify areas for improvement and keep teams aligned with organizational goals.
More about Call Center Director jobs
What are the most commonly searched types of Call Center jobs in Springfield, MO? The most popular types of Call Center jobs in Springfield, MO are:
What are popular job titles related to Call Center Director jobs in Springfield, MO? For Call Center Director jobs in Springfield, MO, the most frequently searched job titles are:
What job categories do people searching Call Center Director jobs in Springfield, MO look for? The top searched job categories for Call Center Director jobs in Springfield, MO are:
What cities near Springfield, MO are hiring for Call Center Director jobs? Cities near Springfield, MO with the most Call Center Director job openings:
Call Center Director jobs near you
Infographic showing various Call Center Director job openings in Springfield, MO as of August 2026, with employment types broken down into 2% As Needed, 73% Full Time, 23% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $93,692 per year, or $45 per hour.

Travel Emergency Department RN - $2,074 per week

American Traveler Staffing Professionals

Springfield, MO • On-site

$2.0K/wk

Other

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

American Traveler is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Springfield, Missouri.

Job Description & Requirements
  • Specialty: ED - Emergency Department
  • Discipline: RN
  • Start Date: ASAP
  • Duration: 13 weeks
  • 36 hours per week
  • Shift: 12 hours, days
  • Employment Type: Travel
Assignment Overview
  • Shift: Days, 3x12hrs
  • Hours: 36 hrs/wk
  • Start Date: Jul 23, 2026
  • Length: 13 weeks
  • Openings: 1
Description

American Traveler is hiring an experienced RN for an Emergency Department Days position at a Level 1 trauma, stroke, and burn center requiring at least 1 year of Level 1 trauma ED experience.

Details
  • Work in a 68-bed Emergency Department within a hospital setting
  • Level 1 Trauma, Stroke, and STEMI center with a regional burn center
  • Patient ratios routinely 4:1, though ratios may vary during surge or other circumstances
  • Day shift schedule, 11:00 AM to 11:00 PM
  • Weekend hours required as needed by facility
  • No call requirements
  • No floating requirements
  • Uses EPIC EMR system
  • Night shift staff orient on day shift and must be available the entire orientation week
Requirements
  • Active RN license eligible for licensure in Missouri or currently licensed in Missouri
  • Required certifications: BLS, ACLS, and PALS from AHA only, plus TNCC
  • NIHSS certification required, though candidates may be considered without it if obtained prior to start
  • Minimum 1 year of Emergency Department experience in a Level 1 trauma facility or 2 years in a Level 2 trauma facility, must be indicated on resume
  • Trauma/pediatric experience preferred
  • Experience with high-acuity patients and high patient volumes (200+ patients/day) preferred
  • Must demonstrate clinical expertise and strong human relations and communication skills
  • Ability to stand and walk for most of shift
  • Ability to push, pull, and grip up to 50 lbs, and pinch up to 15 lbs
  • Ability to minimally kneel, crouch, and crawl
  • Flu vaccination or Mercy-approved exemption required for all travelers from November 1 to April 1, with no declinations accepted
Additional Information
  • Provide direct patient care for all age groups including assessment, planning, implementation, and evaluation
  • Coordinate patient care activities with ancillary departments to optimize care and comfort
  • Evaluate overall effectiveness of care provided by other direct care givers
  • Maintain patient rights and confidentiality of patient information
  • Work in a busy urban trauma center recognized as one of only two Level 1 trauma centers within a 50-mile radius
  • Facility holds Joint Commission Stroke Certification as a Primary Stroke Center
  • Ideal candidates are determined, decisive, and flexible
  • Black scrubs required; unprofessional attire and jeans are not permitted
  • RTO requests must be made up during the assignment and will not be approved during the first week
  • Only 1 holiday RTO request permitted per assignment
  • Block scheduling cannot be accommodated
  • First-time travelers may be considered for this position

American Traveler Job ID #P- . Pay package is based on 12 hour shifts and 36 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: Travel RN - Emergency Dept

About American Traveler

With over 25 years of experience, American Traveler has established a reputation for outstanding customer service. Our team ensures a smooth, worry-free experience for those starting on or expanding their travel nursing and allied careers.

With thousands of travel nursing and allied jobs nationwide, our attentive and approachable recruiters find positions that align perfectly with your career aspirations and personal requirements.

American Traveler offers exceptional benefits, including premium medical, dental, vision and life insurance beginning day one of your assignment, generous 401(k) match, substantial housing stipends, and more. Additionally, with 24/7 support and access to our in-house clinicians, you are assured confidence and comfort throughout your assignment.

With our team behind you, you can relax and enjoy a rewarding travel career.

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