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Call Center Customer Service Manager Jobs (NOW HIRING)

Adecco Colombia S.A.

Customer Service Call Center

$21/hr

Previous call center, customer service, or contact center experience preferred * Strong verbal and written communication skills * Comfortable working in a fast-paced, metrics-driven environment

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Call Center Customer Service Manager information

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$29.5K

$63.8K

$109.5K

How much do call center customer service manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for call center customer service manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What does a call center customer service manager do?

A Call Center Customer Service Manager oversees the daily operations of a call center, ensuring that customer service representatives provide excellent support to clients. Their responsibilities typically include managing staff, monitoring performance metrics, handling escalated customer issues, and implementing policies to improve service quality. They also play a key role in training team members, setting targets, and ensuring compliance with company standards. By maintaining efficient workflows and fostering a positive work environment, they help ensure customer satisfaction and loyalty.

What are some common challenges a call center customer service manager faces in balancing team performance and employee satisfaction?

A Call Center Customer Service Manager often encounters the challenge of meeting performance metrics—such as call resolution times and customer satisfaction scores—while also maintaining high morale among team members. It requires strong people management skills to motivate staff, provide constructive feedback, and handle high-stress situations without causing burnout. Effective managers implement regular coaching sessions, encourage open communication, and recognize achievements to foster a positive work environment. Balancing these aspects is crucial for reducing turnover and achieving departmental goals.

What are the key skills and qualifications needed to thrive as a call center customer service manager, and why are they important?

To thrive as a Call Center Customer Service Manager, you need experience in customer service leadership, problem-solving abilities, and a background in business or communications, often supported by a bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and quality assurance protocols is typically required. Outstanding communication, team motivation, and conflict resolution skills help managers lead their teams and maintain high service standards. These competencies are essential to ensure operational efficiency, customer satisfaction, and effective team performance in a high-demand environment.

What is the difference between Call Center Customer Service Manager vs Call Center Supervisor?

AspectCall Center Customer Service ManagerCall Center Supervisor
CredentialsTypically requires a bachelor’s degree in business, communications, or related field; relevant customer service certificationsOften requires a high school diploma or associate degree; some experience in customer service roles
Work EnvironmentOversees multiple teams, manages operations, and develops strategiesSupervises daily team activities, handles escalations, and ensures service quality
Employer & Industry UsageCommon in large call centers, customer service departments, and corporate settingsFound in call centers across various industries, often as frontline leadership

The Call Center Customer Service Manager focuses on strategic management, team development, and overall call center performance. In contrast, the Call Center Supervisor handles daily team supervision and immediate customer issues. Both roles require customer service experience, but the manager’s role is broader and more strategic.

How much do call center customer service managers make in the US?

Call center customer service managers in the US typically earn a median annual salary of around $50,000 to $70,000, with experienced managers earning over $80,000. Salaries vary based on factors such as location, company size, and level of experience, and the role often requires strong leadership, communication skills, and familiarity with customer service software.

What cities are hiring for Call Center Customer Service Manager jobs?

Cities with the most Call Center Customer Service Manager job openings:

What states have the most Call Center Customer Service Manager jobs?

States with the most job openings for Call Center Customer Service Manager jobs include:

What are popular job titles related to Call Center Customer Service Manager jobs?

For Call Center Customer Service Manager jobs, the most frequently searched job titles are:

Infographic showing various Call Center Customer Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Full-Time Call Center Customer Service Agent

Remote

Frontline Call Center
51 - 200 employees
Learn more about Frontline Call Centerexternal

$15.75 - $20.50/hr

Other

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Now Hiring: Temporary Disaster Response Agents

Frontline Call Center is seeking qualified candidates for a temporary disaster response project. This assignment will move quickly once candidates receive client clearance, so applicants must be responsive, prepared, and able to complete all onboarding and training requirements within the required timeframes. All shifts available 24 hours a day.

Required States: FL, NC, SC, GA, PA, TX, VA

Background Check and Client Clearance

All candidates must successfully complete the required background check.

Potential disqualifying factors may include:

  • Bankruptcy
  • Recent felony convictions
  • Unresolved financial obligations, including tax evasion or defaulted federal student loans

Final eligibility decisions are made through the client's background-screening

Computer and Equipment Requirements

All requirements are mandatory for this project.

System and Environment Requirements

  • Quiet and distraction free working environment
  • Laptop or desktop maintained by the Employee and at least meeting these specifications:
  • Dual Monitors
  • Windows 11 based PC (no MACs or Chrome Book)
  • Processor [CPU]: Intel Core i5 or higher Processor: Intel, i5, i7 or i9 (recent generation)/AMD Ryzen 5, 7, or 9 (recent generation)
  • Memory [RAM]: 16GB with 12GB useable DDR4
  • Storage [Drive]: 256GB SSD (Capable of storage upgrades)
  • Screen Resolution: 1366x768
  • Necessary Connections: RJ-45/Ethernet, HDMI Out
  • A high-quality USB headset compatible with the above computer
  • A reliable method of taking and placing work contacts
  • A reliable method to contact the Employee Call-Out Line
  • Hardwired internet connection at least meeting these specifications:
  • 20 Mbps download speed or higher
  • 10 Mbps upload speed or higher
  • 20 ms latency or less

Internet Requirements:

Candidates must complete a test through Speedtest.net and provide clear screenshots showing:

  • Download speed of 20 Mbps or higher
  • Upload speed of 10 Mbps or higher
  • Ping of 20 milliseconds or less

Additional Equipment:

  • Two monitors
  • Separate keyboard
  • Separate mouse
  • Headset

Agents may not work solely from a laptop screen or laptop keyboard. A complete workstation with dual monitors and separate equipment is required.

Please monitor your email closely and respond promptly to all requests from Frontline. Candidates who miss deadlines, do not respond, or fail to meet the equipment and training requirements may lose their placement opportunity.

Thank you for your interest in joining the Frontline team!

Apply