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Call Center Customer Service Manager Jobs (NOW HIRING)

Zolidco

Call Center Agent

Los Angeles, CA · On-site

$16.25 - $21.25/hr

About the job Call Center Agent About Us Our mission is to empower brands through strategic ... Contact prospective and existing customers by phone. * Present and explain products and services ...

Bath Planet

Call Center Lead

Camp Hill, PA · On-site

$600 - $1.0K/wk

... our CRM. * Confirm appointments and complete follow-up calls. * Maintain accurate records and reports. What We're Looking For * Previous call center, customer service, telemarketing, or sales ...

W3Global Inc.

Call Center Manager

Hialeah, FL · On-site

$85K - $100K/yr

About the Job The Call Center Manager is responsible for overseeing daily operations of the call ... Proven ability to drive customer satisfaction through service quality, problem resolution, and a ...

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Call Center Customer Service Manager information

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$63.8K

$109.5K

How much do call center customer service manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for call center customer service manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What does a call center customer service manager do?

A Call Center Customer Service Manager oversees the daily operations of a call center, ensuring that customer service representatives provide excellent support to clients. Their responsibilities typically include managing staff, monitoring performance metrics, handling escalated customer issues, and implementing policies to improve service quality. They also play a key role in training team members, setting targets, and ensuring compliance with company standards. By maintaining efficient workflows and fostering a positive work environment, they help ensure customer satisfaction and loyalty.

What are some common challenges a call center customer service manager faces in balancing team performance and employee satisfaction?

A Call Center Customer Service Manager often encounters the challenge of meeting performance metrics—such as call resolution times and customer satisfaction scores—while also maintaining high morale among team members. It requires strong people management skills to motivate staff, provide constructive feedback, and handle high-stress situations without causing burnout. Effective managers implement regular coaching sessions, encourage open communication, and recognize achievements to foster a positive work environment. Balancing these aspects is crucial for reducing turnover and achieving departmental goals.

What are the key skills and qualifications needed to thrive as a call center customer service manager, and why are they important?

To thrive as a Call Center Customer Service Manager, you need experience in customer service leadership, problem-solving abilities, and a background in business or communications, often supported by a bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and quality assurance protocols is typically required. Outstanding communication, team motivation, and conflict resolution skills help managers lead their teams and maintain high service standards. These competencies are essential to ensure operational efficiency, customer satisfaction, and effective team performance in a high-demand environment.

What is the difference between Call Center Customer Service Manager vs Call Center Supervisor?

AspectCall Center Customer Service ManagerCall Center Supervisor
CredentialsTypically requires a bachelor’s degree in business, communications, or related field; relevant customer service certificationsOften requires a high school diploma or associate degree; some experience in customer service roles
Work EnvironmentOversees multiple teams, manages operations, and develops strategiesSupervises daily team activities, handles escalations, and ensures service quality
Employer & Industry UsageCommon in large call centers, customer service departments, and corporate settingsFound in call centers across various industries, often as frontline leadership

The Call Center Customer Service Manager focuses on strategic management, team development, and overall call center performance. In contrast, the Call Center Supervisor handles daily team supervision and immediate customer issues. Both roles require customer service experience, but the manager’s role is broader and more strategic.

How much do call center customer service managers make in the US?

Call center customer service managers in the US typically earn a median annual salary of around $50,000 to $70,000, with experienced managers earning over $80,000. Salaries vary based on factors such as location, company size, and level of experience, and the role often requires strong leadership, communication skills, and familiarity with customer service software.

What cities are hiring for Call Center Customer Service Manager jobs?

Cities with the most Call Center Customer Service Manager job openings:

What states have the most Call Center Customer Service Manager jobs?

States with the most job openings for Call Center Customer Service Manager jobs include:

What are popular job titles related to Call Center Customer Service Manager jobs?

For Call Center Customer Service Manager jobs, the most frequently searched job titles are:

Infographic showing various Call Center Customer Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Call Center -- Customer Service Representative (MOR2JP00017391)

Columbus, OH • On-site

Amicis Global
See more jobs at Amicis Globalexternal

$19 - $20/hr

Contractor

Re-posted 21 days ago

Job description

Job Title: Client Support Service/ Customer Services
Job Location:  Columbus, OH 43219
Job Duration: 12  Months+ Extension
Preference for 1 of the following criteria:
College Degree OR Previous contact center experience
Position Description:
Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts.
Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
Functional support areas include Brokerage Cash Management products and services, Brokerage Online (client website) and Mobile app, and general account or financial-related inquiries.
Successful applicants will be highly professional, career-driven, and committed to World-Class Service.
Ability to contribute in a fast-paced, team-oriented environment.
Aptitude to multitask and adjust quickly to changes in a busy financial service center