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Call Center Customer Service Manager Jobs in Arizona

AZ Living

Call Center Agent

Phoenix, AZ · On-site

$15 - $19.50/hr

Call Center Agent We are seeking a motivated and customer-focused Call Center Agent to join our ... The successful candidate should have excellent communication and customer service skills, a ...

Air Control AZ

Call Center Manager

Lake Havasu City, AZ · On-site

$80K - $110K/yr

You'll partner closely with our Service Managers, dispatch team, and marketing to make sure leads ... Minimum 3 years in a Call Center leadership role or high-volume customer service environment. You ...

Air Control AZ

Call Center Manager

Lake Havasu City, AZ · On-site

You'll partner closely with our Service Managers, dispatch team, and marketing to make sure leads ... Minimum 3 years in a Call Center leadership role or high-volume customer service environment. You ...

NYTP

CSR Call Center Agent

Mesa, AZ · Remote

$15 - $16/hr

... management team informed of client feedback Make outbound follow-up calls to shareholders in ... call center in a customer service environment ideally in a Financial Services industry

Just Staffing

Call Center

Surprise, AZ · On-site

$15.50 - $19.50/hr

In this role, you will be responsible for providing excellent customer service, handling inquiries ... management (CRM) software - Ability to work in a fast-paced, high-volume environment Working ...

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All JobsCall Center Customer Service JobsCall Center Customer Service Manager JobsCall Center Customer Service Manager Jobs in Arizona

Call Center Customer Service Manager information

See Arizona salary details

$27.9K

$57.2K

$99K

How much do call center customer service manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for call center customer service manager in Arizona is $57,205.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,300.00 and $68,300.00 per year, depending on experience, location, and employer.

What does a call center customer service manager do?

A Call Center Customer Service Manager oversees the daily operations of a call center, ensuring that customer service representatives provide excellent support to clients. Their responsibilities typically include managing staff, monitoring performance metrics, handling escalated customer issues, and implementing policies to improve service quality. They also play a key role in training team members, setting targets, and ensuring compliance with company standards. By maintaining efficient workflows and fostering a positive work environment, they help ensure customer satisfaction and loyalty.

What are some common challenges a call center customer service manager faces in balancing team performance and employee satisfaction?

A Call Center Customer Service Manager often encounters the challenge of meeting performance metrics—such as call resolution times and customer satisfaction scores—while also maintaining high morale among team members. It requires strong people management skills to motivate staff, provide constructive feedback, and handle high-stress situations without causing burnout. Effective managers implement regular coaching sessions, encourage open communication, and recognize achievements to foster a positive work environment. Balancing these aspects is crucial for reducing turnover and achieving departmental goals.

What are the key skills and qualifications needed to thrive as a call center customer service manager, and why are they important?

To thrive as a Call Center Customer Service Manager, you need experience in customer service leadership, problem-solving abilities, and a background in business or communications, often supported by a bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and quality assurance protocols is typically required. Outstanding communication, team motivation, and conflict resolution skills help managers lead their teams and maintain high service standards. These competencies are essential to ensure operational efficiency, customer satisfaction, and effective team performance in a high-demand environment.

What is the difference between Call Center Customer Service Manager vs Call Center Supervisor?

AspectCall Center Customer Service ManagerCall Center Supervisor
CredentialsTypically requires a bachelor’s degree in business, communications, or related field; relevant customer service certificationsOften requires a high school diploma or associate degree; some experience in customer service roles
Work EnvironmentOversees multiple teams, manages operations, and develops strategiesSupervises daily team activities, handles escalations, and ensures service quality
Employer & Industry UsageCommon in large call centers, customer service departments, and corporate settingsFound in call centers across various industries, often as frontline leadership

The Call Center Customer Service Manager focuses on strategic management, team development, and overall call center performance. In contrast, the Call Center Supervisor handles daily team supervision and immediate customer issues. Both roles require customer service experience, but the manager’s role is broader and more strategic.

How much do call center customer service managers make in the US?

Call center customer service managers in the US typically earn a median annual salary of around $50,000 to $70,000, with experienced managers earning over $80,000. Salaries vary based on factors such as location, company size, and level of experience, and the role often requires strong leadership, communication skills, and familiarity with customer service software.

What cities in Arizona are hiring for Call Center Customer Service Manager jobs?

Cities in Arizona with the most Call Center Customer Service Manager job openings:

Infographic showing various Call Center Customer Service Manager job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $57,205 per year, or $27.5 per hour.

Call Center Customer Service Rep

Chandler, AZ

Adecco
Recruiting and Staffing Services • 10K+ employees
Learn more about Adeccoexternal

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Key responsibilities

  • Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call

  • Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients

  • Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk

Job description

Work for one of the largest financial institutions in the world. Great opportunity to build a career within a great organization and network with like-minded professionals.

 Adecco is currently assisting one of its clients in their search for a Customer Service Representative in Chandler, AZ!    

Pay rate: $21/hr

Shift availability: Mon – Sun, must have open availability (Training Mon – Fri 9a -530p ET)

For instant consideration for this role, click on Apply Now and upload your resume.

 Our ideal candidate must have/must be able to:

  • Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at point of call

  • Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients

  • Manage risk by accurately authenticating clients, fully adhering to policy / procedures and proactively identifying and escalating potential risk

  • Navigate through multiple applications and tools to understand policy / procedures, gain clarity on various products / services and research, and resolve issues with client accounts

  • Display passion, commitment and deliver an experience that improves our customers’ financial lives

Education/Certification Requirements:           

  • High School Diploma or GED

Experience requirements:         

  • 2+ years of call center/contract center experience

  • Ability to work effectively in a fast-paced environment

  • Proficient with de-escalating situations

  • Excellent analytical skills

  • Intermediate MS Office Suite skills

  • Strong communication skills

 As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch. In order to be considered, please follow the steps included upon your application. If you are interested in a Customer Service Representative in Chandler, AZ apply NOW for instant consideration!


Pay Details: $21.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.