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Call Center Customer Service Manager Jobs in Michigan

LOGFRET

Call Centre Customer Service

Warren, MI

$30.50/hr

Manage switchboard and answer or direct incoming phone calls. * Assist with granting site access ... Customer service skills and the ability to communicate professionally required. * High school ...

Henderson Glass

CALL CENTER Agent

Rochester, MI · On-site

$15 - $17/hr

Job Title Location 715 East South Boulevard, Rochester Hills, MI, 48307, United States Base Pay $15.00 - $17.00 / Hour Job Category Call Center, Customer Service Employee Type Full Time Minimum ...

Henderson Glass

CALL CENTER Agent

Rochester, MI · On-site

$15 - $17/hr

Job Title Location 715 East South Boulevard, Rochester Hills, MI, 48307, United States Base Pay $15.00 - $17.00 / Hour Job Category Call Center, Customer Service Employee Type Full Time Minimum ...

Air Conditioning Contractor

Call Center Agent

Clinton, MI · On-site

$17 - $21/hr

... service customers. Representative duties include: * Assisting the Call Center Manager in the ... planning, organizing, and coordination of department resources and goals. * Scheduling service jobs ...

Air Conditioning Contractors of America

$17 - $21/hr

... service customers. Representative duties include: * Assisting the Call Center Manager in the ... planning, organizing, and coordination of department resources and goals. * Scheduling service jobs ...

SMS Group of Companies

CSR I

Detroit, MI

$15.75 - $21.50/hr

... call center / customer service experience * Effective communications skills (oral and written) * Highly organized and excellent time management skills * Ability to understand and retain basic ...

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Call Center Customer Service Manager information

See Michigan salary details

$26.3K

$54K

$93.5K

How much do call center customer service manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for call center customer service manager in Michigan is $54,037.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $64,500.00 per year, depending on experience, location, and employer.

What does a call center customer service manager do?

A Call Center Customer Service Manager oversees the daily operations of a call center, ensuring that customer service representatives provide excellent support to clients. Their responsibilities typically include managing staff, monitoring performance metrics, handling escalated customer issues, and implementing policies to improve service quality. They also play a key role in training team members, setting targets, and ensuring compliance with company standards. By maintaining efficient workflows and fostering a positive work environment, they help ensure customer satisfaction and loyalty.

What are some common challenges a call center customer service manager faces in balancing team performance and employee satisfaction?

A Call Center Customer Service Manager often encounters the challenge of meeting performance metrics—such as call resolution times and customer satisfaction scores—while also maintaining high morale among team members. It requires strong people management skills to motivate staff, provide constructive feedback, and handle high-stress situations without causing burnout. Effective managers implement regular coaching sessions, encourage open communication, and recognize achievements to foster a positive work environment. Balancing these aspects is crucial for reducing turnover and achieving departmental goals.

What are the key skills and qualifications needed to thrive as a call center customer service manager, and why are they important?

To thrive as a Call Center Customer Service Manager, you need experience in customer service leadership, problem-solving abilities, and a background in business or communications, often supported by a bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and quality assurance protocols is typically required. Outstanding communication, team motivation, and conflict resolution skills help managers lead their teams and maintain high service standards. These competencies are essential to ensure operational efficiency, customer satisfaction, and effective team performance in a high-demand environment.

What is the difference between Call Center Customer Service Manager vs Call Center Supervisor?

AspectCall Center Customer Service ManagerCall Center Supervisor
CredentialsTypically requires a bachelor’s degree in business, communications, or related field; relevant customer service certificationsOften requires a high school diploma or associate degree; some experience in customer service roles
Work EnvironmentOversees multiple teams, manages operations, and develops strategiesSupervises daily team activities, handles escalations, and ensures service quality
Employer & Industry UsageCommon in large call centers, customer service departments, and corporate settingsFound in call centers across various industries, often as frontline leadership

The Call Center Customer Service Manager focuses on strategic management, team development, and overall call center performance. In contrast, the Call Center Supervisor handles daily team supervision and immediate customer issues. Both roles require customer service experience, but the manager’s role is broader and more strategic.

How much do call center customer service managers make in the US?

Call center customer service managers in the US typically earn a median annual salary of around $50,000 to $70,000, with experienced managers earning over $80,000. Salaries vary based on factors such as location, company size, and level of experience, and the role often requires strong leadership, communication skills, and familiarity with customer service software.

What cities in Michigan are hiring for Call Center Customer Service Manager jobs?

Cities in Michigan with the most Call Center Customer Service Manager job openings:

Infographic showing various Call Center Customer Service Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,037 per year, or $26 per hour.

Call Center/Customer Service Specialist

Plainwell, MI • On-site

Modernistic Cleaning & Restoration
See more jobs at Modernistic Cleaning & Restorationexternal

$17/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Call Center/Customer Service Specialist Pay: $17.00 per hour


For over 50 years, Modernistic has provided our community with exceptional cleaning and restoration services throughout Michigan. Our family-owned company has six locations and is growing! If you have a background in a customer focused industry with a passion for hospitality, this could be a great opportunity for you!

Our Plainwell, MI location is currently looking for full-time Call Center/Customer Service Specialists to join our growing team. Our ideal Call Center/Customer Care Specialist candidate enjoys providing exceptional customer service, thrives under pressure, and excels in a fast-paced environment.

At Modernistic, we have a company culture focused on customer delight, which means we strive to go above and beyond for our customers and our co-workers. We believe in investing in our people and promoting from within because our people ARE the Modernistic difference. Come see for yourself!

Benefits
  • Affordable Health Insurance for You and Your Family: Health Insurance is more critical than ever before, and we know the importance of keeping these costs low for our employees. Modernistic offers four unique plans on one of Michigan's largest Health Care Networks and covers 60% of premium costs for our team members and their dependents. We offer Health Savings Account Plans, which offer triple tax advantages, as well as traditional HMO style plans so you can choose the best fit for you! 
  • Dental & Vision Insurance: You'll enjoy a variety of affordable plan options and rich benefits on Michigan's largest vision and dental networks. Dental benefits even extend to orthodontics and vision benefits offer allowances for glasses/contacts annually! 
  • Life Insurance: To give our team members peace of mind, Modernistic covers a basic life insurance policy for every employee, plus offers buy up options for you and your dependents. 
  • Pet Insurance: ModPets are also family so we want our team members to have the opportunity to protect them too! Modernistic offers two unique plans to choose from to best keep your pet(s) happy & healthy.
  • 401(K) with Company Match: We help our team members prepare for the future by offering a 401K plan with no management fees and a generous company match.  
  • Paid Time Off & Paid Holidays: We only work hard so we can play hard, right? Work/life balance is important and that's why every team member is eligible for paid time away from work!
  • On Demand Pay: Unexpected expenses days before you get your check? Don’t fret, you can request a portion of your earned wages early (up to 3 times a pay period). It’s your money, you should have the right to use it! You have never been more in control of your check with our “On Demand Pay” program!
  • Employee Discount: A perk of being a Modteam member is enjoying a clean & healthy home, just like the customers we serve.
  • Employee Assistance Program (EAP): Members of the Modteam have access to an Employee Assistance Program that offers dozens of benefits from free counseling services to legal advice, and more!
  • Ability to Grow: 63% of the Executive Team at Modernistic started at an entry level position within the company. We believe in developing our people and cultivating talent from within. Depending on the position, Modernistic frequently invests in external industry training and certification for team members. 95% of positions are posted internally and team members frequently are promoted from within.
Responsibilities
  • Provide outstanding customer service while answering high volume inbound calls
  • Close and schedule jobs
  • Manage pipelines and outbound lists (no cold calling)
  • Provide detailed Salesforce documentation
  • Follow Modernistic call flow
  • Actively listen and address customer inquiries and concerns
  • Maintain a thorough understanding of our products & services
Requirements
  • 1+ year previous experience in customer service, sales or other customer focused fields
  • Strong phone contact handling skills and active listening
  • High volume call center experience preferred
  • Customer Relationship Manager (CRM) experience preferred
  • Salesforce experience is a plus
  • Must have strong computer skills including MS Office and other standard applications
  • Ability to multi-task and prioritize in a fast-paced environment
  • Positive attitude and a smile that can be heard through the phone
  • Accurate, organized and detail oriented
  • Excellent verbal and written communication skills
  • Ability to work some weekends


We look forward to meeting you!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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