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Call Center Customer Service Manager Jobs in Michigan

Air Comfort, Inc

Call Center Manager

Grand Rapids, MI · On-site

As a Call Center Manager at Atrium Home Services, you will play a pivotal role in overseeing the ... Manage and motivate a team of Customer Service Representatives, helping them achieve and exceed ...

Forman Mills

Center- Customer Service

Detroit, MI · On-site

$12 - $15.50/hr

The Cashier /Customer Service Associate performs all register transactions accurately and ... management/handling processes including over/shorts, counterfeit money and all Forman Mills ...

Outdoor Adventures, Inc.

Call Center Agent

Bay City, MI

$13.75 - $18.25/hr

Call Center Agent Location: Bay City, MI, 48708 Job Overview We are seeking a motivated and ... Provide accurate information about products, services, and company policies. * Document customer ...

Outdoor Adventures

Call Center Agent

Bay City, MI · On-site

$12.50 - $16.50/hr

Call Center Agent Location: Bay City, MI, 48708 Job Overview We are seeking a motivated and ... Provide accurate information about products, services, and company policies. * Document customer ...

Epic Health Services

Call Center Specialist

Southfield, MI · On-site

$15.25 - $19.25/hr

Job Title: Call Center Specialist Location: Southfield, Michigan (On-site) Employment Type ... This role is ideal for a customer service professional who thrives in a fast-paced, high-volume ...

Outdoor Adventures

Call Center Agent

Bay City, MI · On-site

$14 - $18.25/hr

Call Center Agent Location: Bay City, MI, 48708 Job Overview We are seeking a motivated and ... Provide accurate information about products, services, and company policies. * Document customer ...

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Showing results 21-40

All JobsCall Center Customer Service JobsCall Center Customer Service Manager JobsCall Center Customer Service Manager Jobs in Michigan

Call Center Customer Service Manager information

See Michigan salary details

$26.3K

$54K

$93.5K

How much do call center customer service manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for call center customer service manager in Michigan is $54,037.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $64,500.00 per year, depending on experience, location, and employer.

What does a call center customer service manager do?

A Call Center Customer Service Manager oversees the daily operations of a call center, ensuring that customer service representatives provide excellent support to clients. Their responsibilities typically include managing staff, monitoring performance metrics, handling escalated customer issues, and implementing policies to improve service quality. They also play a key role in training team members, setting targets, and ensuring compliance with company standards. By maintaining efficient workflows and fostering a positive work environment, they help ensure customer satisfaction and loyalty.

What are some common challenges a call center customer service manager faces in balancing team performance and employee satisfaction?

A Call Center Customer Service Manager often encounters the challenge of meeting performance metrics—such as call resolution times and customer satisfaction scores—while also maintaining high morale among team members. It requires strong people management skills to motivate staff, provide constructive feedback, and handle high-stress situations without causing burnout. Effective managers implement regular coaching sessions, encourage open communication, and recognize achievements to foster a positive work environment. Balancing these aspects is crucial for reducing turnover and achieving departmental goals.

What are the key skills and qualifications needed to thrive as a call center customer service manager, and why are they important?

To thrive as a Call Center Customer Service Manager, you need experience in customer service leadership, problem-solving abilities, and a background in business or communications, often supported by a bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and quality assurance protocols is typically required. Outstanding communication, team motivation, and conflict resolution skills help managers lead their teams and maintain high service standards. These competencies are essential to ensure operational efficiency, customer satisfaction, and effective team performance in a high-demand environment.

What is the difference between Call Center Customer Service Manager vs Call Center Supervisor?

AspectCall Center Customer Service ManagerCall Center Supervisor
CredentialsTypically requires a bachelor’s degree in business, communications, or related field; relevant customer service certificationsOften requires a high school diploma or associate degree; some experience in customer service roles
Work EnvironmentOversees multiple teams, manages operations, and develops strategiesSupervises daily team activities, handles escalations, and ensures service quality
Employer & Industry UsageCommon in large call centers, customer service departments, and corporate settingsFound in call centers across various industries, often as frontline leadership

The Call Center Customer Service Manager focuses on strategic management, team development, and overall call center performance. In contrast, the Call Center Supervisor handles daily team supervision and immediate customer issues. Both roles require customer service experience, but the manager’s role is broader and more strategic.

How much do call center customer service managers make in the US?

Call center customer service managers in the US typically earn a median annual salary of around $50,000 to $70,000, with experienced managers earning over $80,000. Salaries vary based on factors such as location, company size, and level of experience, and the role often requires strong leadership, communication skills, and familiarity with customer service software.

What cities in Michigan are hiring for Call Center Customer Service Manager jobs?

Cities in Michigan with the most Call Center Customer Service Manager job openings:

Infographic showing various Call Center Customer Service Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,037 per year, or $26 per hour.

Customer Service/Call Center Representative - Resolution

Grand Rapids, MI • On-site

Amynta Group
Insurance Services • 1 - 5K employees
Learn more about Amynta Groupexternal

$14.50 - $18.50/hr

Other

Re-posted 17 days ago

Job description

Customer Service Representative

We're thrilled that you are interested in joining us here at the Amynta Group!

Provides exceptional customer service to internal and/or external customers, including retailers and business partners. Responsibilities include but are not limited to: providing standard information, completing forms, determining status of claims based on plan guidelines and meeting or exceeding department metrics for call handling, productivity and quality.

Essential Job Functions:

Assists consumers by providing highest level of customer service; remains professional and polite at all times.

Responds to standard questions and concerns in a timely manner from consumers requesting status updates; completes follow-up requests to ensure customer satisfaction; communicates in a clear and educated manner.

Reviews protection plans, service requests and technician reports to confirm accurate plan coverage; determines appropriate next steps for claim resolution.

Contacts retailers, technicians and customers to obtain all relative information regarding the claim.

Processes routine or standard claims based on documentation and categorization of claims; informs customer of results and closes out claim as appropriate.

Negotiates options for settlement and buy-backs within cost guidelines and price limits.

Diffuses escalated consumer situations with empathy; provides relevant education on protection plans and claims process; resolves issues regarding claims.

Aids internal and external customers during claim and general call center process; forwards call and relevant information to other team members, departments or management as needed.

Performs other duties as assigned.

Experience/Education Qualifications:

  • 1-year minimum customer service experience in a call center environment is preferred;
  • Office or customer service experience is preferred;
  • High school graduate or equivalent education is required;
  • Post-secondary education is preferred.

Skill Requirements:

  • Mastery of the English language (both written and verbal);
  • Professional telephone etiquette;
  • Ability to read and interpret information;
  • Proficient computer and data entry skills; comprehensive knowledge of computer operations, including software and web-based programs; Applix; Microsoft Office applications (Outlook, Word, Excel, PowerPoint, etc.);
  • Ability to solve problems; diffuse escalated customer situations; excellent decision-making and negotiation skills;
  • Self-motivated with strong work ethic, time management and interpersonal skills; ability to work well with others;
  • Ability to operate dual screens and multitask; detail-oriented; follows instructions;
  • Knowledge and understanding of department metrics for call handling, productivity and quality;
  • Willingness to learn; flexibility to adapt to changes;
  • Maintain professional appearance and provide positive company image.

Work Environment:

Professional office and call center environment.

Physical Requirements:

Positions in this class typically require: typing, talking, writing, hearing, seeing and repetitive motions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

****Amynta and its affiliates (BTIS, Clearview, Guardsman, PDP, Etc.) will never ask for your personal information via Google Hangouts, nor do we conduct job interviews via Google Hangout or instant messenger. Please be aware of scams involving these tactics and do not send personal information to anyone representing our company with a free email address (@gmail.com, @yahoo.com, etc.)****

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