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Remote Customer Service Representative

Location: Remote - Must reside in the U.S inTX, SC, NC, FL, and GA. .
Schedule: Open availability required. Our hours of operation are 6:00 AM - 1:00 AM EST your assigned schedule will fall within this range and MUST be available to work weekends.
Compensation:$15.00 per hour

About UsAtFrontline Group, exceptional service isn't optional-it's our standard.
We specialize inwhite-glove customer experiencesthat are proactive, personalized, detail-oriented, and consistently above the norm. You'll join a dedicated team of professionals who elevate every customer interaction, treating each caller as a valued client and ensuring every experience reflects our commitment to excellence.
What You'll Do

• Deliver awhite-glove customer experienceby keeping interactions clear, positive, and supportive.
• Serve as the primary point of contact for high-value clients, delivering a polished, professional, and empathetic experience on every call.
• Actively listen, identify needs, and tailor each interaction-no two calls are the same.
• Take ownership of the customer journey, ensuring seamless resolution and proactive follow-up.
• Document interactions thoroughly in the CRM system to ensure continuity and accuracy.
• Collaborate with internal teams to resolve complex issues efficiently and maintain a premium client experience.

What We're Looking For

• Experience inhigh-touch customer service,technical support, orcall center environmentsserving premium clients.
• Exceptional verbal and written communication skills with the ability to adapt tone and language to any situation.
• Naturally empathetic and patient-you don't just solve problems, you make customers feel valued and understood.
• Detail-oriented and accountable, with a strong sense of ownership for each customer's experience.
• Proficient with CRM systems, data tracking, and documentation.
• Adaptable and professional under pressure, maintaining composure with frustrated or high-expectation customers.
• Experience withmultichannel support(phone, chat, email) preferred.
• High school diploma or equivalent required; associate degree or equivalent experience preferred.

Why Join Us

• Be part of aservice-first culturewhere excellence is recognized and rewarded.
• Participate intraining and development programsthat sharpen your "white glove" service skills.
• Benefit from abonus structuretied to customer satisfaction and service quality-your dedication truly pays off.
• Work alongside ahigh-performing, motivated teamthat takes pride in delivering world-class support.

Technical RequirementsWe do not provide equipment, to ensure an optimal remote work experience, candidates must maintain a desktop setup that meets or exceeds the following specifications:
To work successfully from home, you'll need a computer and internet setup that meets the following standards.
Computer & Equipment:

• Windows 11 based PC(no MACs or Chrome Book)
• Dual monitors - this helps you see multiple programs at once while assisting customers.
• At least 16 GB of memory (RAM) with 12 GB usable - this keeps your computer running smoothly while using several tools at once.
• CPU utilization should be 50% or less
• At least 256 GB of storage space (SSD preferred)- so your computer can store and load programs quickly.
  
• Internet connections: your computer must have a Ethernet (RJ-45) port.
• Wired internet connection required- Wi-Fi is not allowed; your computer must be connected to your router using an Ethernet cable for a stable signal.

Internet Speed:Please usespeedtest.netto test your specs

• Download speed:20 Mbpsor higher (for receiving data).
• Upload speed:10 Mbpsor higher (for sending data).
• Ping:20 MS or less(for a fast, responsive connection).

Important:These technical requirements will be verified during your interview -no exceptions.
Please join the interviewfrom the computer you plan to use for the position, with yourcamera turned onandready to share your screenso we can confirm your computer's setup.Do not join from a cell phone, as you'll need to demonstrate your system's specifications during the session.
To be considered for this role you must resideinTX, SC, NC, FL, or GA. Must reside in the U.S.

Spots are limited - apply as soon as possible if interested!

Additional Information

• Some benefits are subject to eligibility requirements, including employment term and other factors.
• Frontline Groupis aW2 employer(we do not hire independent contractors).