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Call Center Associate Jobs in Springfield, VA (NOW HIRING)

Kennedy Services

Call Center Operator

Bethesda, MD · On-site

$16.50/hr

We are seeking Call Center Operators to serve as frontline personnel in a government call center environment operating 24 hours a day, 7 days a week. This on-site role is responsible for handling ...

Zimmerman Associates, Inc.

Call Center Agent

Bethesda, MD · On-site

$21.50/hr

Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital ...

ActioNet

Call Center Manager

Washington, DC

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role and be the ...

ActioNet

Call Center Manager

Washington, DC

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role and be the ...

ActioNet

Call Center Manager

Washington, DC

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

Prism Vision Group

Call Center Coordinator

Greenbelt, MD · On-site

$18 - $33.08/hr

Compensation Range: $18-$33.08/hr (Dependent on Experience) The Call Center Representative's responsibility is to handle inbound and/or outbound calls, provide exceptional customer service, and ...

Latitude Inc

Call Center Representative

Rockville, MD · On-site

$16.25 - $20.50/hr

Qualifications 1+ year of call center or high-volume phone experience required . Strong customer service skills with a clear, professional, and friendly phone voice. Excellent attention to detail and ...

Limitless East Marketing

Call Center Agent

Washington, DC

$17 - $22.25/hr

We are seeking a dedicated and personable Call Center Agent to join our dynamic customer service team. In this role, you will be the first point of contact for our valued customers, providing ...

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All JobsCall Center Associate JobsCall Center Associate Jobs in Springfield, VA

Call Center Associate information

See Springfield, VA salary details

$9

$17

$21

How much do call center associate jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for call center associate in Springfield, VA is $17.51, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $19.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Associate, and why are they important?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What does a call center associate do?

A call center associate handles inbound or outbound customer calls to provide support, answer questions, process orders, or resolve issues. They use communication skills and may utilize customer service software to document interactions and ensure customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What jobs pay 4000 a week without a degree?

A Call Center Associate typically does not earn $4,000 a week without additional experience or specialized skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or entrepreneurship, which rely on commissions, performance, or business ownership rather than formal education. Most jobs paying this amount require significant experience, certifications, or entrepreneurial effort rather than entry-level positions.

How does a Call Center Associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can offer salaries significantly higher than entry-level associate positions. These roles often require leadership skills, experience, and sometimes specialized certifications, and they may involve overseeing large teams or complex operations.

What are Call Center Associates?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

How can I make $2000 a week working from home?

A Call Center Associate can potentially earn $2000 a week by working full-time hours, often 40 or more hours, and earning commissions or bonuses in addition to base pay. Developing strong communication skills, using relevant tools like CRM software, and gaining experience can help increase earning potential, but high weekly earnings typically require advanced roles or additional responsibilities.
What are the most commonly searched types of Call Center jobs in Springfield, VA? The most popular types of Call Center jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Call Center Associate jobs? Cities near Springfield, VA with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Springfield, VA as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,415 per year, or $17.5 per hour.
Call Center Operator

Call Center Operator

Kennedy Services

Bethesda, MD • On-site

$16.50/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 8 days ago

Job description

DESCRIPTION:

We are seeking Call Center Operators to serve as frontline personnel in a government call center environment operating 24 hours a day, 7 days a week. This on-site role is responsible for handling incoming and outgoing communications, including urgent calls, routine inquiries, call routing, paging support, and communication escalation. Call Center Operators play a critical role in ensuring accurate, timely, and professional communication while supporting operational continuity in a fast-paced, service-driven environment.

RESPONSIBILITIES:

  • Answer and manage incoming and outgoing calls in a high-volume call center environment
  • Process routine and urgent communications in accordance with established procedures
  • Initiate paging and notification procedures when required
  • Document calls, messages, and communications accurately in designated systems
  • Follow escalation protocols for urgent or sensitive matters
  • Provide professional customer service and clear communication to callers and stakeholders
  • Support TTY and other communication access services, as applicable
  • Maintain accurate call logs and communication records
  • Ensure all communications are handled in a timely, confidential, and professional manner
  • Adhere to all client, operational, and security protocols

REQUIREMENTS:

  • High school diploma or equivalent required
  • Approximately 2 years of call center experience preferred
  • Experience working with telephony systems and in customer service-focused environments
  • Strong verbal and written communication skills
  • Ability to remain calm and professional in high-pressure situations
  • Strong attention to detail and ability to accurately document communications
  • Ability to follow established procedures, escalation paths, and communication protocols
  • Comfortable working in a 24/7 operational environment, including varying shifts as needed

PREFERRED QUALIFICATIONS:

  • Experience supporting a government, healthcare, emergency response, or mission-critical call center environment
  • Experience with paging systems, emergency communications, or dispatch-related support
  • Familiarity with TTY or accessibility communication procedures

SHIFTS AVAILABLE:

  • 1st Shift: 8:00am - 4:00pm EST
  • 2nd Shift: 4:00pm - 12:00am EST
  • 3rd Shift: 12:00am - 8:00am EST
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About Kennedy Services

Sourced by ZipRecruiter

Founded in 1978, Kennedy Services is one of Maryland's oldest independent, woman-owned staffing services. Over 40 years later we are committed to our original mission to empower clients, talent and community through our service. It is this drive to improve the lives of those with whom we work that serves as our vision. Our people are the greatest contributor to our success and we attribute our growth to the quality and dedication of our employees. Simply put, we built our business one outstanding employee at a time and we work tirelessly to do the same for our clients. Over 40 years' industry experience has enabled us to refine our recruiting and staffing processes to place the best candidates in our clients' most difficult positions. Over the years we have staffed (temp, temp-to-perm, and direct hire) employees of varied skill sets and professions, regularly demonstrating the flexibility necessary to meet the unique needs of each client. Today we serve employers in both the public and private sectors by sourcing and placing talent that facilitates their growth. As a woman-owned minority business headquartered within Baltimore's Empowerment Zone, Kennedy Services is certified as a Minority Business Enterprise with the States of Maryland and Virginia, and the City of Baltimore. This status provides increased government contracting opportunities for our client partners, making us an ideal teaming partner for any company bidding government jobs requiring minority participation.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Baltimore, MD, US

Year founded

1978

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