ZipRecruiter

Log In

1

Call Center Associate Jobs in Meadowview, VA (NOW HIRING)

Ballad Health

Urology Physician

Abingdon, VA · On-site

Johnston Memorial Hospital (JMH) and Ballad Health Medical Associates located in Abingdon, VA are ... Call coverage shared with other Urologists/Only 1:4 Weekends * Support team includes nurses and mid ...

Ballad Health

Urology Physician

Abingdon, VA · On-site

Johnston Memorial Hospital (JMH) and Ballad Health Medical Associates located in Abingdon, VA are ... Call coverage shared with other Urologists/Only 1:4 Weekends * Support team includes nurses and mid ...

next page

Showing results 1-20

All JobsCall Center Associate JobsCall Center Associate Jobs in Meadowview, VA

Call Center Associate information

See Meadowview, VA salary details

$8

$16

$19

How much do call center associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for call center associate in Meadowview, VA is $16.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $17.69 per hour, depending on experience, location, and employer.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What cities near Meadowview, VA are hiring for Call Center Associate jobs?

Cities near Meadowview, VA with the most Call Center Associate job openings:

Call Center Operations Supervisor - Kingsport & Blountville, TN

Advanced Call Center Technologies LLC

Bristol, TN • On-site

Full-time

Posted 27 days ago

Advanced Call Center Technologies rating

4.2

Company rating: 4.2 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

66th of 72 rated call and contact centers

Job description

Advanced Call Center Technologies is seeking out energetic Supervisor to join our team. We are looking for passionate communicator's with excellent organizational skills, management experience, and the ability to drive results.
In this role you will directly supervise 10-25 agents in a call center production environment. ACTs ideal leaders are problem solvers with good negotiation skills who are self-driven and motivated to meet company service and client goals. This position will require excellent communication, interpersonal skills, and the ability to coach and mentor a strong sales team to deliver best in class results for our clients.
We offer:
• Opportunities to advance within
• Flexible schedules
• Tremendous bonus opportunities
• Fantastic Supervisors and a Positive environment
• Employee Ownership Program - a company paid, long term benefit.
Essential Duties and Responsibilities
Monitors associates real-time productivity to achieve production and revenue goals.
Coaches and develops associates to improve quality, performance and productivity. Develops and implements goals and action plans as needed.
Addresses associate performance, conduct, and attendance issues by consistently applying company policies and practices for corrective counseling.
Motivates and rewards associates using company and client incentive programs to drive results and maximize performance.
Ensures associates adhere to company and client policies and standards.
Tracks and reports the associates daily performance and productivity.
Monitors and maintains work volume statistics.
Monitors associate's calls to ensure employee is meeting demeanor, accuracy, and conformity to company and client policies.
Takes escalated customer calls. Answers questions and recommends corrective services to address customer complaints.
Assists in determining work procedures, prepares work schedules, and expedites workflow.
Maintains the attendance records for associates using the timekeeping system. Reviews attendance daily and edits as necessary to ensure an accurate payroll is processed.
Completes and presents associate's annual performance appraisals.
Conducts job candidate interviews and makes hiring decisions with assistance from Recruiting.
Minimum Qualifications
Previous Experience Managing in a Call Center Environment
High School diploma or GED
Must be able to successfully pass criminal background check
Excellent communication skills
MS office proficiency
ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT's employees to perform their job duties may result in discipline up to and including discharge.

What Advanced Call Center Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply