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Call Center Associate Jobs in Manassas, VA (NOW HIRING)

MedStar Health

Supervisor Call Center

Washington, DC · On-site

$49K - $87K/yr

About the Job Our call center has a leadership opportunity located at MedStar Georgetown University ... Supports onboarding and training of new associates ensuring competency in call handling paging ...

Zimmerman Associates

Call Center Agent

Bethesda, MD · On-site

$21.50/hr

Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital ...

ROCS Grad Staffing

Be Seen First

Call Center Representative

Rockville, MD · On-site

$24 - $28/hr

A Call Center Representative plays a key role in customer service by handling inbound or outbound calls to assist customers. Here's a general for this role: Job Title: Call Center Representative Job ...

Medium

Call Center Supervisor

Bethesda, MD · On-site

$70 - $90/hr

The Call Center Supervisor will oversee the daily operations of a high-volume inbound call center and provide leadership to a team of call center operators. This role is responsible for ensuring ...

Zimmerman Associates, Inc.

Call Center Agent

Bethesda, MD · On-site

$21.50/hr

Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital ...

Sparkbit 360

Call Center Agent

Washington, DC

$16 - $26/hr

We are seeking a dedicated and motivated Call Center Agent to join our dynamic customer service team. In this role, you will serve as the primary point of contact for our valued customers, handling ...

HealthWorks

Call Center

Leesburg, VA · On-site

$19/hr

Call Center We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin ...

Alphabe Insight Inc

Call Center Representative

Washington, DC · On-site

$18 - $22.75/hr

We are seeking a dedicated and customer-focused Call Center Representative to join our dynamic team. In this role, you will serve as the frontline of communication between our company and our valued ...

ActioNet

Call Center Manager

Washington, DC

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet, Inc.

Call Center Manager

Washington, DC

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

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Call Center Associate information

See Manassas, VA salary details

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How much do call center associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for call center associate in Manassas, VA is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $18.51 per hour, depending on experience, location, and employer.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What are the most commonly searched types of Call Center jobs in Manassas, VA?

The most popular types of Call Center jobs in Manassas, VA are:

What cities near Manassas, VA are hiring for Call Center Associate jobs?

Cities near Manassas, VA with the most Call Center Associate job openings:

Infographic showing various Call Center Associate job openings in Manassas, VA as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 29% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,854 per year, or $16.8 per hour.

Supervisor Call Center

MedStar Health

Washington, DC • On-site

$49K - $87K/yr

Full-time

Posted 16 days ago

Medstar Health rating

7.8

Company rating: 7.8 out of 10

Based on 240 frontline employees who took The Breakroom Quiz

128th of 891 rated healthcare providers

Job description

About the Job
Our call center has a leadership opportunity located at MedStar Georgetown University Hospital. This role is responsible for overseeing Call Center operations at MedStar Health's Georgetown University Hospital (MGUH) ensuring the safe efficient and uninterrupted delivery of communication services across the hospital. This role provides leadership training and technical expertise related to communication systems and equipment ensuring staff are equipped to effectively manage daily operations and respond to emergent situations. Responsibilities include establishing and maintaining productivity standards managing and updating critical communication databases and providing administrative support for communication systems and workflows. The position is also responsible for the inventory management distribution and maintenance of telecommunications equipment including pagers and related communication devices. In addition, this role plays a critical part in the emergency preparedness and response functions of the Call Center helping ensure reliable communication during emergency events and hospital-wide incidents. Collaborates closely with the Department Director on the planning and implementation of both short- and long-term operational goals while supporting program development and process improvement initiatives.
Primary Duties and Responsibilities
  • Oversee the day-to-day operations of the Hospital Call Center to ensure safe efficient and uninterrupted communication services across the hospital 24/7.
  • Supervises Call Center associates providing daily leadership coaching performance feedback training and operational support to ensure high-quality service and accountability.
  • Serves as the frontline leader and primary escalation point for communication-related issues including urgent pager issues emergency codes service disruptions and customer service concerns.
  • Monitors staffing schedules call volume workflow and coverage needs to ensure appropriate staffing levels during peak periods weekends holidays and emergency situations.
  • Supports onboarding and training of new associates ensuring competency in call handling paging protocols emergency communication procedures downtime procedures and communication systems such as SPOK.
  • Provides technical expertise related to hospital communication systems including phones pagers on-call schedules directories code paging and emergency notification platforms.
  • Maintains and updates critical communication databases directories and escalation pathways to ensure timely and accurate communication.
  • Manages inventory activation deactivations distribution and tracking of telecommunication equipment including pagers and related devices.
  • Supports emergency preparedness and hospital incident response by ensuring the Call Center maintains operational readiness during emergencies disasters and system outages.
  • Participates in multidisciplinary and quality service improvement teams and maintains effective working relationships with other departments.
  • Assists the Department Director with administrative responsibilities reporting auditing productivity policy development and process improvement initiatives.
  • Ensures all operations are conducted in compliance with regulatory requirements and hospital policies procedures and service standards.
  • Performs other duties and responsibilities that are appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and is not to be considered as all inclusive.

Minimal Qualifications
Education
  • Bachelor's degree preferred
  • High School Diploma or GED required
  • One year of relevant education may be substituted for one year of required work experience.

Experience
  • 1-2 years Customer Service and/or Call Center Operations Experience preferred
  • 1-2 years Supervisory Experience preferred
  • One year of relevant professional-level work experience may be substituted for one year of required education.

Knowledge Skills and Abilities
  • Sound leadership management and organizational skills in.
  • Knowledge of healthcare telecommunications systems and related equipment.
  • Possess good written and verbal communication skills.
  • Ability to present information and justification with tact and sound reasoning.
  • Familiar with telecommunication systems equipment and operational effectiveness.
  • Knowledge of paging technologies and emergency procedures.
  • Knowledge of good customer communication practices and procedures.

This position has a hiring range of
USD $49,192.00 - USD $87,422.00 /Yr.

What Medstar Health employees say

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About Medstar Health

Sourced by ZipRecruiter

MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Columbia, MD, US

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