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Call Center Associate Jobs in Chesterfield, VA (NOW HIRING)

KSI Collision Parts

Call Center Representative

Richmond, VA · On-site

$15.75 - $19.75/hr

Prior experience in customer service or call center environment preferred. * Excellent communication skills and ability to provide exceptional customer service. * Bilingual in Spanish is a huge plus.

CEI

Customer Specialist - Call Center

Henrico, VA

$15.75 - $20.75/hr

Customer Specialist - Call Center Contract Length: 12 Months Pay Rate: 17.50 an hour Location ... Associate degree preferred but not required. * Bilingual skills are highly desirable but not ...

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All JobsCall Center Associate JobsCall Center Associate Jobs in Chesterfield, VA

Call Center Associate information

See Chesterfield, VA salary details

$9

$17

$20

How much do call center associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for call center associate in Chesterfield, VA is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $18.85 per hour, depending on experience, location, and employer.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What are the most commonly searched types of Call Center jobs in Chesterfield, VA?

The most popular types of Call Center jobs in Chesterfield, VA are:

What cities near Chesterfield, VA are hiring for Call Center Associate jobs?

Cities near Chesterfield, VA with the most Call Center Associate job openings:

Infographic showing various Call Center Associate job openings in Chesterfield, VA as of June 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 3% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $35,500 per year, or $17.1 per hour.

Call Center Representative

VERNON J HARRIS EAST END COMMUNITY HEALTH CENTER

Richmond, VA

$18 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

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Job description

Call Center Representative

Capital Area Health Network (CAHN)
Richmond, VA—OnSite Position

Make a real impact with Capital Area Health Network (CAHN), a dynamic and growing Federally Qualified Health Center (FQHC) located in the heart of Richmond, VA. We’re expanding our team and seeking talented, missiondriven professionals who want to elevate community health. At CAHN, we innovate, we serve with purpose, and we are just better. Step into a role where your work creates lasting change.

Our Core Values

Compassion—We treat every person with dignity and fairness, ensuring no one feels alienated or discriminated against.
Accountability—We safeguard the confidentiality of patients and staff and maintain transparency with our community and stakeholders.
Reverence—We uplift those we serve, fostering mutual respect and shared humanity.
Excellence—We commit to continuous learning and deliver culturally responsive, highquality care.
Stewardship—We manage resources responsibly for the benefit of both CAHN and the communities we serve.

Who We Are

CAHN offers comprehensive primary care, dental services, and behavioral health support, ensuring every individual receives the quality care they deserve—regardless of background or circumstance.

Our Mission:
To deliver effective, accessible, and culturally responsive care, education, and advocacy that promote health and quality of life.

Discover a place where your work makes a difference.
Discover Capital Area Health Network.

Job Summary

The Call Center Representative is responsible for answering inbound calls for CAHN’s Call Center and must demonstrate strong verbal communication skills. This role includes scheduling medical appointments and transportation for new and existing patients while ensuring culturally and linguistically appropriate service.

Essential Functions

The following duties are essential functions of this position. Reasonable accommodations may be made, in accordance with the ADA, to enable individuals with disabilities to perform these functions.

  • Answer phone calls and respond to online appointment requests.
  • Accurately schedule patient appointments for all providers and locations, using knowledge of provider specialties, schedules, and insurance requirements.
  • Enter or verify personal, demographic, and billing information for new and established patients.
  • Obtain and confirm identification, insurance, and income information as needed.
  • Coordinate transportation requests in collaboration with the Transportation Department.
  • Identify and resolve patient issues using eClinicalWorks and communicate with CAHN staff when necessary.
  • Educate patients on the importance of making and keeping appointments.
  • Provide general educational information to patients as appropriate.
  • Recognize, document, and report trends in patient calls to the supervisor.
  • Update patient information in the Electronic Health Record (eClinicalWorks).
  • Perform administrative duties and related tasks as assigned by management.
  • Adhere to all CAHN standards, guidelines, policies, and procedures.
  • Perform other duties as assigned.
Schedule
  • Monday-Tuesday 8:00 a.m. - 7:00 p.m.
    Wednesday-Friday, 8:00 a.m.–5:00 p.m.
  • Occasional extended hours
  • On-site position

        This is an onsite position.

Benefits at CAHN

We value our team, and it shows in our comprehensive benefits package:

Health Coverage
  • Medical, Dental, and Vision Insurance
  • Secondary Gap Insurance
  • Prescription Drug Plan
  • Supplemental Policies through Colonial Life
Financial Security
  • 401(k) Retirement Plan with up to 3% Company Match
  • EmployerSponsored ShortTerm Disability
  • EmployerPaid Life and AD&D Insurance
WorkLife Balance
  • Paid Time Off (PTO) accrued beginning Day 1
  • SelfCare Floating Holidays
  • 8.5 Paid Holidays
Additional Support
  • Employee Assistance Program (EAP)
  • Public Service Loan Forgiveness (PSLF) eligibility

We are committed to supporting your wellbeing—at work and beyond.

Education and Experience
  • High school diploma, GED, or equivalent required.
  • One to three years of progressive customer service experience.
  • Experience in a call center and/or medical office strongly preferred.
  • Familiarity with eClinicalWorks is a plus.
  • Basic office skills, including typing, faxing, scanning, and professional telephone etiquette.
Qualifications

To perform this job successfully, the individual must be able to perform each essential function satisfactorily. The requirements listed represent the knowledge, skills, abilities, and characteristics needed. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Disclaimer

This position may involve exposure to infectious agents, including HIV, hepatitis, and tuberculosis. The duties and responsibilities listed are intended to represent essential job functions and may be modified in accordance with ADA accommodations. This job description is not a comprehensive list of all duties or requirements. Employees may be assigned additional responsibilities as directed by their supervisor, with reasonable accommodations provided as needed.

Education and Experience:

  • High school diploma or equivalent required.
  • Associate or bachelor's degree in healthcare administration, business, or related field preferred.

Required Knowledge, Skills and Abilities:

  • Minimum of 2-3 years of supervisory experience in a call center or customer service environment.
  • Experience in a healthcare setting, preferably in an FQHC or community health center, is strongly preferred.
  • Working knowledge of EHR systems (e.g., eClinicalWorks, NextGen, Epic) is a plus.
  • Skills:
  • Excellent communication, interpersonal, and leadership skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficiency in Microsoft Office Suite.
  • Bilingual (English/Spanish or other language commonly spoken by patient population) preferred.
  • Work Environment & Physical Demands:
  • Office
  • Ability to sit for extended periods and use a computer and telephone headset.
  • Occasional lifting of office supplies or materials under 20 lbs.

Our Core Values

"Values that matter...because CAHN C.A.R.E.S."

  • Compassion
  • Accountability
  • Reverence
  • Excellence
  • Stewardship

Commitment to Diversity, Equity, and Inclusion:

Capital Area Health Network is an Equal Opportunity Employer. Our intention is to be an organization that shows up for people, enabled by a culture of belonging that is rooted in diversity, equity and inclusion and reflective of the people and community we serve. We commit ourselves to enabling a workplace and a world where everyone feels they belong and unlocking potential for people everywhere. When no one gets left behind, when we move forward together, we can create limitless possibilities for all.

NOTE: Capital Area Health Network reserves the right to modify, interpret, or apply this job description, as it desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains "at-will". The aforementioned job requirements may be changed to fulfill any obligation(s) to reasonably accommodate qualified individuals with disabilities.

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