Call Center Associate Jobs in Chesterfield, VA (NOW HIRING)

Become part of the excitement.

As the Service Center Inbound/Outbound Warehouse Manager you will manage assigned zone/service center operations including staff, process management, security procedures, and all customer service functions.

In this role you will:

• Manage all aspects of workforce management including hiring, training, evaluating, mentoring, rewarding, disciplining, and succession planning.

• Train team on all aspects of applicable business systems, including the use of the system features to improve accuracy and efficiency of all assigned processes.

• Manage activities of employees engaged in loading/unloading, selecting, packing, shipping, receiving, and transporting of merchandise; maximize warehouse efficiency by recommending workstation changes and other work improvements as dictated by material stocking requirements. May also be required to assist in these activities as needed.

• Manage incoming and outgoing shipment activity; oversee efficient, accurate, and timely customer service to ensure service goals are attained.

• Maintain security of merchandise and equipment, and ensure safe working conditions; perform/supervise the annual physical inventory and daily cycle counts.

• Determine routing of orders, and inspect loading operations to ensure compliance with shipping specifications, security, and direct movement of shipments from shipping and receiving dock to storage and work area.

• Compile records of shipping and receiving activities, post weight and shipping charges, and prepare bills of lading.

• Prepare various reports, including security, safety, inventory, trucking expense, and equipment maintenance.

• Expedite special projects and emergency deliveries.

• Participate in or assume leadership role on the Zone/Service Center Steering Committee.

What you bring to the table:

• Minimum 1 year of experience: Extensive supervisory, logistics, and material handling experience required

• Four-year degree preferred

• Strong leadership skills and ability to effectively supervise staff and achieve results through others

• Strong oral and written communication skills

• Ability to perform the physical requirements necessary to receive, pick, pack, ship, and move materials throughout the warehouse, including, but not limited to, standing, walking, bending, twisting, stooping, reaching, climbing ladders, cutting wire, and lifting materials weighing up to 70 pounds.

• Ability to operate and maneuver warehouse equipment, including, but not limited to, pallet jacks, forklifts, and push carts, in the manner necessary to move materials and consistent with manufacturers' instructions and safety instructions.

• Ability to work in a warehouse environment, including the ability to perform physical requirements, adapt to seasonal changes, significant temperature variations, and inclement weather conditions.

• Ability to abide by safety instruction and use of Personal Protective Equipment (PPE) or its equivalent is required.

• Ability to operate and maintain all automated warehouse systems

Work Shift and Hours: Monday - Friday, 11:00am - 8:00pm or depending on business needs.

Compensation Details: The expected basesalaryfor this position is starting at $70,000 annually depending on experience.

Additional Information:

• Steel toed boots required.

TheValue of Graybar:

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:

• Multiple plan options for Medical, Dental, Vision,and Prescription Drugbenefits.

• Life Insurance coverage for you and options for your family.

• Save on expenses with Flexible Spending Accounts.

• Enjoy our Disability Benefitsat no cost to you.

• Share in our success with Profit Sharing Plans.

• 401(k) Savings Planwith company match to help secure your future.

• Paid Vacation& Sick Daysto spend time away from work or in case of an illness.

• Rest and recharge during our Paid Holidaysthroughout the year.

• Take advantage of our Paid Wellness Dayto focus on preventive care and prioritize your health.

• Volunteer with Community Time Offto give back to the community.

• Predictable Work Schedulesto plan your life: no weekends or nights for most roles.

• Celebrate your and others' achievements with our Employee Recognition Program.

• Reach your career goals with our Educational Reimbursement and Career Development Programs.

• And More Perksthat support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it's the right thing to do and the right way to run our business.
We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.

Apply now and find out what's next for you.