ZipRecruiter

Log In

1

Call Center Associate Jobs in Springfield, VA (NOW HIRING)

MedVanta

Medical Call Center Representative

Bethesda, MD · On-site

$18 - $20/hr

The Musculoskeletal Urgent Care Call Center Agent is a key member of the contact center team and is responsible for handling inbound calls and other forms of communication with consumers/patients in ...

Iron Bow Technologies

Call Center Analyst 1

Manassas, VA · On-site

$18 - $19.23/hr

THE OPPORTUNITY A Call Center Analyst I supporting Prince William County at Iron Bow Technologies ... Associate's degree in computer related field * CompTIA A+, Net+ or Security+ * Clean record to pass ...

Level One Personnel

Be Seen First

Call Center Agent

Derwood, MD · On-site

$20/hr

Customer Support Location: Rockville, MD Type: Long-term Contract, no end date. Pay: $20 Hours: Full-Time. Responsibilities * Interacts with customers via telephone, email, online chat, or in person ...

New

NJ Retina

Call Center Rep

Greenbelt, MD

$24/hr

RESPONSIBILITIES: * Schedule appointments for new patients, routine visits and follow-ups with the appropriate physician, and complete the new patient consultation form completely. * Schedule all ...

PRISM Vision Group

Call Center Rep

Greenbelt, MD · On-site

$20 - $29.40/hr

RESPONSIBILITIES: * Schedule appointments for new patients, routine visits and follow-ups with the appropriate physician, and complete the new patient consultation form completely. * Schedule all ...

next page

Showing results 1-20

All JobsCall Center Associate JobsCall Center Associate Jobs in Springfield, VA

Call Center Associate information

See Springfield, VA salary details

$9

$17

$21

How much do call center associate jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for call center associate in Springfield, VA is $17.51, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $19.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Associate, and why are they important?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

What does a call center associate do?

A call center associate handles inbound or outbound customer calls to provide support, answer questions, process orders, or resolve issues. They use communication skills and may utilize customer service software to document interactions and ensure customer satisfaction.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What jobs pay 4000 a week without a degree?

A Call Center Associate typically does not earn $4,000 a week without additional experience or specialized skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or entrepreneurship, which rely on commissions, performance, or business ownership rather than formal education. Most jobs paying this amount require significant experience, certifications, or entrepreneurial effort rather than entry-level positions.

How does a Call Center Associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can offer salaries significantly higher than entry-level associate positions. These roles often require leadership skills, experience, and sometimes specialized certifications, and they may involve overseeing large teams or complex operations.

What are Call Center Associates?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

How can I make $2000 a week working from home?

A Call Center Associate can potentially earn $2000 a week by working full-time hours, often 40 or more hours, and earning commissions or bonuses in addition to base pay. Developing strong communication skills, using relevant tools like CRM software, and gaining experience can help increase earning potential, but high weekly earnings typically require advanced roles or additional responsibilities.
What are the most commonly searched types of Call Center jobs in Springfield, VA? The most popular types of Call Center jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Call Center Associate jobs? Cities near Springfield, VA with the most Call Center Associate job openings:
Infographic showing various Call Center Associate job openings in Springfield, VA as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,415 per year, or $17.5 per hour.

Medical Call Center Representative

MedVanta

Bethesda, MD • On-site

$18 - $20/hr

Part-time

Re-posted 11 days ago

Job description

Position Summary / Scope of Responsibility:
MedVanta is the nation's largest physician-owned and operated next generation management services organization (MSO). Our services are specifically designed for musculoskeletal (MSK) providers and go beyond that of a traditional MSO, empowering our clients with the precise infrastructure, data, technology, and administrative processes needed to thrive both today and tomorrow.
MedVanta has an employee centered culture that supports and promotes diversity and inclusion. Our encouraging and empowering management style makes MedVanta a great place to further grow your knowledge while building a team driven path to success.
The Musculoskeletal Urgent Care Call Center Agent is a key member of the contact center team and is responsible for handling inbound calls and other forms of communication with consumers/patients in a professional and tactful manner. They will work closely with all healthcare providers to facilitate and coordinate efficient, effective, quality healthcare. The individual must demonstrate knowledge of orthopaedic practice; possess the ability to collect data reflective of the patient's clinical status and interpret the appropriate information needed to identify each patient's requirements related to their specific needs. This role involves collecting and documenting caller information and symptoms, coordinating appointments, and directing the consumers/patients to the next level of care.
This is a Hybrid role requiring you to reside in the D.C. Metropolitan area.
Employees will primarily work remotely but, will be required to come on-site on occasion for team meetings, training, or equipment pickup.
Compensation: $18.00-$20.00/hour
This is a part time role offering only Night and Weekend hours.
Primary Responsibilities:
The incumbent may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the Mission, Core Values and Operating Principles of MedVanta.
  • Exhibit strong customer service and communication skills in daily interaction with the public, patients, staff, and physicians in the performance of job duties.
  • Communicate with consumers/patients via telephone, computer, and/or other digital applications.
  • Schedule, reschedule, and cancel patient appointments in accordance with provider availability and office guidelines.
  • Coordinate appointment types appropriately based on patient needs and established scheduling protocols.
  • Verify patient demographics, insurance information, and required documentation at the time of scheduling.
  • Communicate directly and indirectly with the healthcare provider in order to appropriately coordinate patient care.
  • Uses sound judgement to triage and route incoming calls appropriately.
  • Collect and accurately document patient-reported information, and coordinate appropriate next steps in accordance with established guidelines and office protocols.
  • Dictate and respond to all voicemails received in a timely manner, within the response time designated by MedVanta.
  • Schedule appointments accurately, utilizing knowledge of physician preference, insurance participation and requirements including application of referrals and treatment plans.
  • Regularly and accurately update applicable patient personal and payment information within EMR/EHR software.
  • Demonstrate excellent communication, active listening, attention to detail, and exceptional customer service skills.
  • Respect confidentiality, privacy, safety, and patient rights.
  • Verify insurance.
  • Other duties as assigned.

Required Education and Experience:
  • High School Diploma or GED
  • 2+ years of experience in a call center &/or customer service environment, preferably in a medical setting/organization.
  • Proficient knowledge of medical terminology. Working knowledge of musculoskeletal conditions and orthopedic terminology a plus.
  • Proficiency with Microsoft Office Suite of Products
  • Proficiency with EMR/EHR software

Competencies / Required Skills and Abilities:
  • Strong ability to communicate effectively both verbally and in writing; thoughts and instructions are logical and clearly expressed.
  • Capable of properly handling situations involving anxious or frustrated consumers/patients, offering appropriate assistance and support.
  • Work well under stress and relate to the general public, healthcare professionals, and colleagues in a respectful manner.
  • Possess adequate typing skills and basic computer knowledge.
  • Able to work remotely or in a hybrid environment, both independently and as part of a team.
  • Strong organizational, multitasking, and time management abilities.
  • Must be able to read, write, speak, understand, and communicate in the English language.
  • Bilingual in Spanish language (or other language) is a plus.

Physical Demands:
  • Must be able to sit for long periods of time and lift up to 25 pounds.
  • Must be able to use appropriate body mechanics techniques when performing desk duties.
  • Use of clear and audible speaking voice and the ability to hear normal speech level in person, over the telephone, or through use of other required technology.
  • Visual acuity adequate to perform job duties, including reading materials from printed sources and computer screens.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply