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Call Center Associate Jobs in Clinton, IL (NOW HIRING)

Sunbelt Rentals

Outside Sales Representative

Decatur, IL · On-site

$40K - $50K/yr

From pumps to scaffolding to general construction tools, we aim to be the only call needed to ... your profit center specializes in. You will do this by developing your assigned territory ...

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All JobsCall Center Associate JobsCall Center Associate Jobs in Clinton, IL

Call Center Associate information

See Clinton, IL salary details

$9

$17

$20

How much do call center associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call center associate in Clinton, IL is $17.20, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $18.99 per hour, depending on experience, location, and employer.

What is a call center associate?

Call Center Associates are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but also via email, chat, or social media. They assist customers by answering questions, resolving concerns, processing orders, and providing information about products or services. A Call Center Associate plays a vital role in ensuring customer satisfaction and often serves as the first point of contact between the company and its clients. They are expected to have strong communication, problem-solving, and computer skills. The role may also require working in shifts, including evenings and weekends, depending on the company's hours of operation.

What are the key skills and qualifications needed to thrive as a call center associate?

To thrive as a Call Center Associate, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, multi-line phone systems, and basic computer applications is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These competencies are essential for efficiently handling high volumes of customer inquiries, resolving issues, and ensuring customer satisfaction.

How does a call center associate typically collaborate with other departments to resolve customer issues?

Call Center Associates frequently work with colleagues in departments such as technical support, billing, and account management to fully resolve customer concerns. When a customer's request goes beyond the associate's scope, they coordinate with these teams to gather accurate information or escalate issues appropriately. Effective communication and timely follow-ups are essential to ensure the customer's needs are met and to provide a seamless service experience. This collaboration not only helps resolve issues efficiently but also helps associates broaden their understanding of company operations.

What is the difference between Call Center Associate vs Customer Service Representative?

AspectCall Center AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, inbound/outbound callsCall centers, retail, or office settings
Employer & Industry UsageTelecommunications, finance, techRetail, healthcare, banking
Common Search & ComparisonYesYes

Both roles involve assisting customers via phone, email, or chat, often requiring similar skills and training. The main difference is that Call Center Associates typically work in dedicated call centers handling high call volumes, while Customer Service Representatives may work in various settings, including retail or healthcare, with broader responsibilities. Both positions are essential for customer support and share similar credentials and work environments.

What are the most commonly searched types of Call Center jobs in Clinton, IL?

The most popular types of Call Center jobs in Clinton, IL are:

What cities near Clinton, IL are hiring for Call Center Associate jobs?

Cities near Clinton, IL with the most Call Center Associate job openings:

Infographic showing various Call Center Associate job openings in Clinton, IL as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $35,772 per year, or $17.2 per hour.

Local CDL A or B Truck Driver, Delivery ($3,000 Sign-On Bonus)

Breakthru

Bloomington, IL

$28.30/hr

Full-time

Medical, Life, Retirement, PTO

Posted 24 days ago

Key responsibilities

  • Operate a vehicle and deliver assigned orders of wine, spirits, beer and other beverages to accounts in a safe and responsible manner while complying with federal mandated laws.

  • Manage the Customer Relationship by maintaining good relations, providing customer service, resolving concerns, and collecting payments.

  • Maintain vehicle condition, perform safety inspections, and ensure compliance with applicable laws and regulations.

Job description

Are you a current Associate? To be considered, you must submit your application through the internal Career Portal (Jobs Hub). Click here to access.

Time Type:

Full time

Remote Type:

Job Family Group:

Market Operations

Job Description Summary:

We are experts in the beer, wine, and spirits industry looking for individuals who share our passion for customer service and thrive in a fast-paced working environment.
As a member of our CDL driving team you will interact with customers daily to manually unload/deliver pre-sold products from our Distribution Center to their account locations in a safe and efficient manner.
If you are the type to roll up your sleeves and are ready for a rewarding career with a Company that supports and empowers their associates, then come join the Breakthru Beverage family.

Job Description:

Schedule:
Tuesday thru Friday

7:00 AM start time, work until route is completed (10 hour average day)

Job Responsibilities:

  • Operate a vehicle and deliver assigned orders of wine, spirits, beer and other beverages to accounts in a safe and responsible manner while complying with federal mandated laws.
  • Manage the Customer Relationship
  • Maintain good relations with retail customers. Provides customer service by listening and resolving customer concerns.
  • Maintains customer confidence and protects operations by keeping information confidential.
  • Collect payment from customers and reconcile the assigned load with receipts and delivery invoice.
  • Records sales by completing daily sales and delivery records
  • Returns empty containers and rejected or unsold merchandise by making appropriate collections from customers.
  • Responsible for some paperwork because of liquor laws invoices must be signed when the product is dropped off.
  • Ensures the company and themselves remain compliant with all applicable federal mandated laws and requirements for a DOT driver.
  • Maintains records by completing DOT driver log.
  • Performs duties in a safe manner by following established safety rules and regulations
  • Maintains a safe and clean working environment by complying with procedures, rules and regulations.
  • Maintain vehicle
  • Determines condition of vehicle by inspecting vehicle before and after use; logging inspection; reporting requirements
  • Maintains safe vehicle and conditions and protects load by complying with organization policies, procedures, highway rules and regulations.
  • Maintains appearance of delivery truck by daily cleaning of the inside of the truck.
  • Requests routine truck maintenance by completing written maintenance request form.
  • Contributes to team effort by accomplishing related results as needed.
  • Other duties, as assigned by the jobholder's supervisor, may also be required.

Qualifications

  • Valid CDL (Commercial Driver's License) and 1-2 years related delivery experience.
  • Demonstrate good communication skills with high levels of professionalism. Bi-lingual a plus, but not required.
  • Ability to lift cases 45-65lbs which is the average weight on a regular basis.
  • Demonstrate sound judgment and problem-solving skills with good attention to detail and ability to multi-task.

Physical Requirements:

  • Frequently sit, stand, bend, squat, and reach.
  • Frequently climb into and out of truck.
  • Regularly lift 45-65 lbs.
  • Must talk, hear, use hands and fingers to operate a vehicle and tech device.

Competencies:

  • Accountable for meeting own targets, work is reviewed periodically.
  • Problems encountered will be defined, repetitive, and routine with a solution readily available.

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.

Any offered salary is determined based on the union collective bargaining unit and certifications held.

SIGN-ON BONUS! -- $3,000 ($500 at 30 days, $500 at 90 days, and remaining $2,000 at 6 months)

Compensation:

$28.30/hr. with high potential for OT & contracted Union pay increases

This position is eligible for union benefits including health care, life insurance, paid time off, and retirement benefits.

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Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call (708) 298-3536 and let us know the nature of your request and your contact information.

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