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Call Center Assistant Manager Jobs (NOW HIRING)

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

Responsibilities MV Transportation is seeking a Call Center Manager for proposed business to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV ...

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

MV Transportation is seeking a Call Center Manager for proposed business to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and ...

City of New York

Call Center Manager

Manhattan, NY · Hybrid

... Manager of the Call Center Unit. The ideal candidate will possess strong managerial and ... assist customers with using the self-service options to resolve parking, business tax and ECB ...

Rezolut

Call Center Manager

West Covina, CA · On-site

$25 - $35/hr

We are seeking a highly organized and experienced Call Center Manager to lead our call center team responsible for scheduling diagnostic imaging procedures such as MRI, CT, X-ray, ultrasound, and ...

New

Revel Staffing

Call Center Manager

Albuquerque, NM

$68K - $88K/hr

A leading healthcare organization is seeking a compassionate and experienced Healthcare Call Center Manager to oversee patient intake, admissions coordination, and call center operations. This role ...

BCI Acrylic Inc.

Call Center Manager

Surprise, AZ · On-site

CALL CENTER MANAGER Director of First Impressions & High Fives Location: Tolleson AZ APEX Windows & Bath is looking for an experienced, high-energy Call Center Manager to lead our outbound ...

New

BCI Acrylic Inc.

Call Center Manager

Glendale, AZ · On-site

CALL CENTER MANAGER Director of First Impressions & High Fives Location: Tolleson, AZ APEX Windows & Bath is looking for an experienced, high-energy Call Center Manager to lead our outbound ...

New

BCI Acrylic Inc.

Call Center Manager

Tempe, AZ · On-site

CALL CENTER MANAGER Director of First Impressions & High Fives Location: Tolleson AZ APEX Windows & Bath is looking for an experienced, high-energy Call Center Manager to lead our outbound ...

New

the bugman

Call Center Manager

Anaheim, CA · On-site

$65K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

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Call Center Assistant Manager information

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How much do call center assistant manager jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for call center assistant manager in the United States is $20.71, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $23.32 per hour, depending on experience, location, and employer.

What is a call center assistant manager?

Call Center Assistant Managers are professionals who support the daily operations of a call center by supervising staff, monitoring performance, and ensuring that customer service standards are met. They work closely with the Call Center Manager to implement policies, resolve customer issues, and train new employees. Their role is crucial in maintaining efficient workflows, motivating agents, and contributing to the overall success of the call center.

What are the key skills and qualifications needed to thrive as a call center assistant manager?

To thrive as a Call Center Assistant Manager, you need strong leadership, problem-solving skills, and experience in customer service, often supported by a degree in business or a related field. Familiarity with call center software (such as CRM and ticketing systems), workforce management tools, and reporting platforms is typically required. Exceptional communication, conflict resolution, and team motivation skills set top performers apart in this role. These abilities are crucial for maintaining high service levels, resolving escalated issues, and ensuring smooth operations within a fast-paced environment.

What are some common challenges faced by call center assistant managers, and how can they effectively address them?

Call Center Assistant Managers often encounter challenges such as balancing team performance metrics with employee morale, handling high call volumes, and resolving escalated customer issues. To address these, it's important to foster open communication, provide regular coaching and feedback, and implement efficient processes for call handling and issue resolution. Strong organizational skills and the ability to adapt quickly to changing priorities are essential. Building a collaborative team environment and recognizing achievements can also help maintain motivation and improve overall performance.

What is the difference between Call Center Assistant Manager vs Call Center Supervisor?

AspectCall Center Assistant ManagerCall Center Supervisor
ResponsibilitiesOversees team performance, implements strategies, supports managersManages daily operations, monitors agents, handles escalations
Required SkillsLeadership, communication, problem-solving, basic managementTeam management, customer service, conflict resolution
Work EnvironmentOffice setting, strategic planning, cross-department collaborationOperational focus, direct supervision of agents
CertificationsCustomer service or management certifications beneficialCustomer service experience, leadership skills

The Call Center Assistant Manager typically handles strategic planning and supports supervisors, while the Call Center Supervisor manages daily team operations. Both roles require strong communication and leadership skills, but the Assistant Manager often focuses on broader management tasks. Understanding these differences helps candidates choose the right career path or job fit within call center environments.

What cities are hiring for Call Center Assistant Manager jobs?

Cities with the most Call Center Assistant Manager job openings:

What states have the most Call Center Assistant Manager jobs?

States with the most job openings for Call Center Assistant Manager jobs include:

What are popular job titles related to Call Center Assistant Manager jobs?

For Call Center Assistant Manager jobs, the most frequently searched job titles are:

Infographic showing various Call Center Assistant Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $43,074 per year, or $20.7 per hour.

Call Center Manager

West Palm Beach, FL • On-site

MV Transportation
Trucking • 10K+ employees
Learn more about MV Transportationexternal

Full-time

Re-posted 27 days ago

MV Transportation rating

6.4

Company rating: 6.4 out of 10

Based on 100 frontline employees who took The Breakroom Quiz

Job description

If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.


MV Transportation is seeking aCall Center Managerto oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV’s management and supervisor teams to confirm service is high quality. They oversee all customer service activities, monitor call hold times, perform quality assurance reviews of all recordings, and work with reservations, dispatch and scheduling staff to confirm that all call center operations appropriately represent and consistently meet company standards as directed by company’s operating contract. 

Job Responsibilities: 

  • Appropriately staff the call center. 
  • Manage and oversee training, scheduling of staff and re-training in any deficient areas the call center staff. 
  • Monitor and oversee all quality assurance/customer service of all call center staff. 
  • Oversee and monitor ticket store staff. 
  • Oversee passenger trip requests manually or through use of automated system to achieve system goals (productivity, on-time performance, efficiency, minimum ride lengths, etc.) and considering operator and vehicle availability and vehicle capacity types. 
  • Oversee when necessary rescheduling trips when necessary in the event of operator or vehicle shortages and in consideration of project work scheduling policies. 
  • Be the direct liaison for the call center staff union. 
  • Act as the direct liaison with the client for the call center and its employees. 
  • Be “on call” during all hours of the call center operations for issues/concerns. 
  • Daily/hourly monitor all system efficiencies and make adjustments when needed. 
  • Work with Payroll Support Manager to handle open enrollment and ongoing benefits for Call Center employees. 
  • Work with Payroll Support Manager on daily and bi-weekly imputing and paying out of Call Center employees pay. 
  • Maintain professional demeanor and appearance. 
  • Maintain attendance within policy. 
  • Handle multiple tasks accurately and effectively. 
  • Additional responsibilities, as assigned.

Talent Requirements: 

  • High School diploma or equivalent. 
  • Must have Trapeze experience. 
  • Previous data entry, dispatch, customer service, supervisory and/or operating experience desired but not required. 
  • Strong customer service skills. 
  • Data entry experience and general knowledge of windows-based computer operating system and Microsoft Office package. 
  • Knowledge of service area. 
  • Ability to read, write and speak clearly the English language – basic knowledge of Spanish may be required depending on contract location and requirements. 
  • Able to use multi-line phone system and handle multiple tasks concurrently. 
  • Ability to supervise. 
  • Ability to work independently and follow directions. 
  • Ability to adapt and remain flexible in a dynamic environment. 

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.  

 

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. 

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