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Call Center Assistant Manager Jobs in Arizona (NOW HIRING)

BCI Acrylic Inc.

Call Center Manager

Avondale, AZ · On-site

CALL CENTER MANAGER Director of First Impressions & High Fives Location: Tolleson, AZ APEX Windows & Bath is looking for an experienced, high-energy Call Center Manager to lead our outbound ...

BCI Acrylic Inc.

Call Center Manager

Surprise, AZ · On-site

CALL CENTER MANAGER Director of First Impressions & High Fives Location: Tolleson AZ APEX Windows & Bath is looking for an experienced, high-energy Call Center Manager to lead our outbound ...

BCI Acrylic Inc.

Call Center Manager

Glendale, AZ · On-site

CALL CENTER MANAGER Director of First Impressions & High Fives Location: Tolleson, AZ APEX Windows & Bath is looking for an experienced, high-energy Call Center Manager to lead our outbound ...

BCI Acrylic Inc.

Call Center Manager

Tempe, AZ · On-site

CALL CENTER MANAGER Director of First Impressions & High Fives Location: Tolleson AZ APEX Windows & Bath is looking for an experienced, high-energy Call Center Manager to lead our outbound ...

BCI Acrylic Inc.

Call Center Manager

Tolleson, AZ · On-site

CALL CENTER MANAGER Director of First Impressions & High Fives APEX Windows & Bath is looking for an experienced, high-energy Call Center Manager to lead our outbound appointment-setting team. We ...

BCI Acrylic Inc.

Call Center Manager

Chandler, AZ · On-site

CALL CENTER MANAGER Director of First Impressions & High Fives Location: Tolleson AZ APEX Windows & Bath is looking for an experienced, high-energy Call Center Manager to lead our outbound ...

BCI Acrylic Inc.

Call Center Manager

Phoenix, AZ · On-site

CALL CENTER MANAGER Director of First Impressions & High Fives Location: Tolleson AZ APEX Windows & Bath is looking for an experienced, high-energy Call Center Manager to lead our outbound ...

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Call Center Assistant Manager information

What is a call center assistant manager?

Call Center Assistant Managers are professionals who support the daily operations of a call center by supervising staff, monitoring performance, and ensuring that customer service standards are met. They work closely with the Call Center Manager to implement policies, resolve customer issues, and train new employees. Their role is crucial in maintaining efficient workflows, motivating agents, and contributing to the overall success of the call center.

What are the key skills and qualifications needed to thrive as a call center assistant manager?

To thrive as a Call Center Assistant Manager, you need strong leadership, problem-solving skills, and experience in customer service, often supported by a degree in business or a related field. Familiarity with call center software (such as CRM and ticketing systems), workforce management tools, and reporting platforms is typically required. Exceptional communication, conflict resolution, and team motivation skills set top performers apart in this role. These abilities are crucial for maintaining high service levels, resolving escalated issues, and ensuring smooth operations within a fast-paced environment.

What are some common challenges faced by call center assistant managers, and how can they effectively address them?

Call Center Assistant Managers often encounter challenges such as balancing team performance metrics with employee morale, handling high call volumes, and resolving escalated customer issues. To address these, it's important to foster open communication, provide regular coaching and feedback, and implement efficient processes for call handling and issue resolution. Strong organizational skills and the ability to adapt quickly to changing priorities are essential. Building a collaborative team environment and recognizing achievements can also help maintain motivation and improve overall performance.

What is the difference between Call Center Assistant Manager vs Call Center Supervisor?

AspectCall Center Assistant ManagerCall Center Supervisor
ResponsibilitiesOversees team performance, implements strategies, supports managersManages daily operations, monitors agents, handles escalations
Required SkillsLeadership, communication, problem-solving, basic managementTeam management, customer service, conflict resolution
Work EnvironmentOffice setting, strategic planning, cross-department collaborationOperational focus, direct supervision of agents
CertificationsCustomer service or management certifications beneficialCustomer service experience, leadership skills

The Call Center Assistant Manager typically handles strategic planning and supports supervisors, while the Call Center Supervisor manages daily team operations. Both roles require strong communication and leadership skills, but the Assistant Manager often focuses on broader management tasks. Understanding these differences helps candidates choose the right career path or job fit within call center environments.

What cities in Arizona are hiring for Call Center Assistant Manager jobs?

Cities in Arizona with the most Call Center Assistant Manager job openings:

Infographic showing various Call Center Assistant Manager job openings in Arizona as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

Call Center Manager

Avondale, AZ • On-site

BCI Acrylic Inc.
Construction • 51 - 200 employees
Learn more about BCI Acrylic Inc.external

Other

This job post has expired today. Applications are no longer accepted.

Job description

CALL CENTER MANAGER Director of First Impressions & High Fives
Location: Tolleson, AZ

APEX Windows & Bath is looking for an experienced, high-energy Call Center Manager to lead our outbound appointment-setting team.

We believe a successful call center doesn't have to be a stuffy, rigid environment. We want energy. We want enthusiasm. We want people celebrating wins and enjoying coming to work. But we also want results. We're looking for a leader who understands that a great call center isn't measured simply by how many appointments are set. It's measured by the quality of those appointments and what ultimately happens in the home. If you know how to motivate a room, coach people, hold a team accountable and use numbers to improve performance, we want to talk to you.

What You'll Be Doing
  • Lead the Floor: Create an energetic, positive and productive environment where people want to perform.
  • Coach in Real Time: Listen to calls, provide immediate feedback, role-play objections and continuously develop your team's skills.
  • Own Appointment Quality: Make sure appointments are properly set, expectations are clearly established, and our Sales Representatives receive the best opportunities possible.
  • Master the Metrics: Monitor KPIs, dialer activity, set rates, confirmation rates, appointment quality, sit rates and conversion trends. Don't just report the numbers - use them to improve performance.
  • Create Accountability: Establish clear expectations, recognize strong performance and address problems quickly and directly.
  • Develop Your People: Identify strengths and weaknesses within the team and coach each person accordingly.
  • Bring the Energy: Run contests, spiffs and team activities that make achieving goals fun and rewarding.
  • Lead by Example: When necessary, get on the phones, handle difficult situations and show the team what great sounds like.
What You Bring to APEX
  • Proven experience managing an outbound call center, inside-sales team or appointment-setting operation
  • Strong coaching and people-development skills
  • The ability to balance enthusiasm and empathy with accountability
  • A strong understanding of call-center KPIs and conversion metrics
  • Experience listening to and evaluating calls for quality and effectiveness
  • The ability to identify problems, develop solutions and measure the results
  • A leadership style that earns respect rather than simply demanding it
  • Hands-on experience with Lead Perfection and/or Five9 is a major plus
The Person We're Looking For

We're not looking for someone to simply manage schedules and watch a dashboard. We're looking for someone who can lead people and improve performance.

You should be comfortable celebrating a record-setting day - and equally comfortable having a direct coaching conversation when expectations aren't being met. You should enjoy developing people, solving problems and figuring out why the numbers are doing what they're doing. Most importantly, you should understand that our Call Center creates the first impression of APEX and plays a critical role in everything that happens afterward.

Why APEX?

APEX Windows & Bath has served homeowners for more than 30 years. We believe in working hard, treating people well and creating opportunities for talented people to succeed.

You'll be joining a company that is investing in its people, its processes and its future.

We offer a competitive base salary plus performance-based incentives tied to the success of your team.

If you're looking for an opportunity where you can build a great team, make measurable improvements and have a real impact on the business, we'd like to meet you.

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