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Call Center Assistant Manager Jobs in Oregon (NOW HIRING)

Women's Care

Call Center Representative

Eugene, OR · On-site

$17.96 - $21.64/hr

Handle inbound and outbound calls with professionalism and empathy. * Assist new and established ... Exceptional organizational and time management skills including professional communication to ...

Women's Care, P.C.

Call Center Representative

Eugene, OR · On-site

$17.96 - $21.64/hr

Handle inbound and outbound calls with professionalism and empathy. * Assist new and established ... Exceptional organizational and time management skills including professional communication to ...

Women's Care, P.C.

Call Center Representative

Eugene, OR · On-site

$17.96 - $21.64/hr

Handle inbound and outbound calls with professionalism and empathy. * Assist new and established ... Exceptional organizational and time management skills including professional communication to ...

Women's Care

Call Center Representative

Eugene, OR · On-site

$17.96 - $21.64/hr

Handle inbound and outbound calls with professionalism and empathy. * Assist new and established ... Exceptional organizational and time management skills including professional communication to ...

TEKsystems

Call Center Supervisor

Beaverton, OR

$30/hr

We are hiring for a Call Center Supervisor in the Portland, OR area! Location : Portland, OR 97229 ... This includes managing supervisor duties, handling escalations, and assisting with quality. Key ...

TEKsystems

Call Center Supervisor

Beaverton, OR

$30/hr

We are hiring for a Call Center Supervisor in the Portland, OR area! Location : Portland, OR 97229 ... This includes managing supervisor duties, handling escalations, and assisting with quality. Key ...

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Call Center Assistant Manager information

What is a call center assistant manager?

Call Center Assistant Managers are professionals who support the daily operations of a call center by supervising staff, monitoring performance, and ensuring that customer service standards are met. They work closely with the Call Center Manager to implement policies, resolve customer issues, and train new employees. Their role is crucial in maintaining efficient workflows, motivating agents, and contributing to the overall success of the call center.

What are the key skills and qualifications needed to thrive as a call center assistant manager?

To thrive as a Call Center Assistant Manager, you need strong leadership, problem-solving skills, and experience in customer service, often supported by a degree in business or a related field. Familiarity with call center software (such as CRM and ticketing systems), workforce management tools, and reporting platforms is typically required. Exceptional communication, conflict resolution, and team motivation skills set top performers apart in this role. These abilities are crucial for maintaining high service levels, resolving escalated issues, and ensuring smooth operations within a fast-paced environment.

What are some common challenges faced by call center assistant managers, and how can they effectively address them?

Call Center Assistant Managers often encounter challenges such as balancing team performance metrics with employee morale, handling high call volumes, and resolving escalated customer issues. To address these, it's important to foster open communication, provide regular coaching and feedback, and implement efficient processes for call handling and issue resolution. Strong organizational skills and the ability to adapt quickly to changing priorities are essential. Building a collaborative team environment and recognizing achievements can also help maintain motivation and improve overall performance.

What is the difference between Call Center Assistant Manager vs Call Center Supervisor?

AspectCall Center Assistant ManagerCall Center Supervisor
ResponsibilitiesOversees team performance, implements strategies, supports managersManages daily operations, monitors agents, handles escalations
Required SkillsLeadership, communication, problem-solving, basic managementTeam management, customer service, conflict resolution
Work EnvironmentOffice setting, strategic planning, cross-department collaborationOperational focus, direct supervision of agents
CertificationsCustomer service or management certifications beneficialCustomer service experience, leadership skills

The Call Center Assistant Manager typically handles strategic planning and supports supervisors, while the Call Center Supervisor manages daily team operations. Both roles require strong communication and leadership skills, but the Assistant Manager often focuses on broader management tasks. Understanding these differences helps candidates choose the right career path or job fit within call center environments.

What cities in Oregon are hiring for Call Center Assistant Manager jobs?

Cities in Oregon with the most Call Center Assistant Manager job openings:

Infographic showing various Call Center Assistant Manager job openings in Oregon as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

Call Center Manager

Portland, OR • On-site

BCI Acrylic Independent Dealers
Construction • 51 - 200 employees
Learn more about BCI Acrylic Independent Dealersexternal

Full-time

Re-posted 9 days ago

Job description

Call Center Manager
Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.

Apply