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Call Center Assistant Manager Jobs in Oregon (NOW HIRING)

Gateway Communications

Be Seen First

Call Center Representative

Portland, OR · On-site

$18 - $20/hr

WE DO NOT WORK FROM HOME. Call Center Representative (Fundraising for Charities) $18 - $20 ... Great management team and co-workers. I get to help raise funds for homeless people, animals and ...

Gateway Communications

Be Seen First

Call Center Representative

Gresham, OR · On-site

$18 - $20/hr

WE DO NOT WORK FROM HOME. Call Center Representative (Fundraising for Charities) $18 - $20 ... Great management team and co-workers. I get to help raise funds for homeless people, animals and ...

Leslie's Poolmart, Inc.

Call Center - OHT

Beaverton, OR · On-site

$19 - $21/hr

As a Call Center Representative, you will handle inbound and outbound calls, assist customers with ... Collaborate with team members and management to improve customer experience and service processes ...

Tiffee Companies

Call Center Representative

Portland, OR · On-site

$18 - $21/hr

As an ISC Representative, you will be responsible for managing inbound and outbound calls ... Additional Duties: Assist with special projects and tasks as assigned by leadership. What are We ...

Lever Organic

Call Center Representative

Portland, OR · On-site

$18 - $21/hr

As an ISC Representative, you will be responsible for managing inbound and outbound calls ... Additional Duties: Assist with special projects and tasks as assigned by leadership. What are We ...

Tiffee Companies

Call Center Representative

Portland, OR · On-site

$45K - $70K/yr

As an ISC Representative, you will be responsible for managing inbound and outbound calls ... Additional Duties: Assist with special projects and tasks as assigned by leadership. What are We ...

Leslie's Poolmart, Inc.

Call Center - OHT

Hillsboro, OR · On-site

$19 - $21/hr

As a Call Center Representative, you will handle inbound and outbound calls, assist customers with ... Collaborate with team members and management to improve customer experience and service processes ...

LESLIES POOLMART INC

Call Center - OHT

Hillsboro, OR · On-site

$19 - $21/hr

As a Call Center Representative, you will handle inbound and outbound calls, assist customers with ... Collaborate with team members and management to improve customer experience and service processes ...

Leslie's

Call Center - OHT

Hillsboro, OR · On-site

$19 - $21/hr

As a Call Center Representative, you will handle inbound and outbound calls, assist customers with ... Collaborate with team members and management to improve customer experience and service processes ...

Leslie's

Call Center - OHT

Beaverton, OR · On-site

$19 - $21/hr

As a Call Center Representative, you will handle inbound and outbound calls, assist customers with ... Collaborate with team members and management to improve customer experience and service processes ...

Global Channel Management

Call Center CSR

Grants Pass, OR · On-site

$15 - $19.50/hr

About the job Call Center CSR Call Center CSR requires: * Call center * Customer service * MS ... Communicate effectively with leaders including the Customer Service Supervisor & Manager.

Grants Pass Toyota

Automotive Call Center Agent

Grants Pass, OR · On-site

$14.50 - $19.25/hr

As an Automotive Call Center Agent, you'll be the first point of contact for customers eager to ... Help maintain records going into the dealership management system and scheduler. * Keep abreast of ...

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All JobsCall Center JobsCall Center Assistant Manager JobsCall Center Assistant Manager Jobs in Oregon

Call Center Assistant Manager information

What is a call center assistant manager?

Call Center Assistant Managers are professionals who support the daily operations of a call center by supervising staff, monitoring performance, and ensuring that customer service standards are met. They work closely with the Call Center Manager to implement policies, resolve customer issues, and train new employees. Their role is crucial in maintaining efficient workflows, motivating agents, and contributing to the overall success of the call center.

What are the key skills and qualifications needed to thrive as a call center assistant manager?

To thrive as a Call Center Assistant Manager, you need strong leadership, problem-solving skills, and experience in customer service, often supported by a degree in business or a related field. Familiarity with call center software (such as CRM and ticketing systems), workforce management tools, and reporting platforms is typically required. Exceptional communication, conflict resolution, and team motivation skills set top performers apart in this role. These abilities are crucial for maintaining high service levels, resolving escalated issues, and ensuring smooth operations within a fast-paced environment.

What are some common challenges faced by call center assistant managers, and how can they effectively address them?

Call Center Assistant Managers often encounter challenges such as balancing team performance metrics with employee morale, handling high call volumes, and resolving escalated customer issues. To address these, it's important to foster open communication, provide regular coaching and feedback, and implement efficient processes for call handling and issue resolution. Strong organizational skills and the ability to adapt quickly to changing priorities are essential. Building a collaborative team environment and recognizing achievements can also help maintain motivation and improve overall performance.

What is the difference between Call Center Assistant Manager vs Call Center Supervisor?

AspectCall Center Assistant ManagerCall Center Supervisor
ResponsibilitiesOversees team performance, implements strategies, supports managersManages daily operations, monitors agents, handles escalations
Required SkillsLeadership, communication, problem-solving, basic managementTeam management, customer service, conflict resolution
Work EnvironmentOffice setting, strategic planning, cross-department collaborationOperational focus, direct supervision of agents
CertificationsCustomer service or management certifications beneficialCustomer service experience, leadership skills

The Call Center Assistant Manager typically handles strategic planning and supports supervisors, while the Call Center Supervisor manages daily team operations. Both roles require strong communication and leadership skills, but the Assistant Manager often focuses on broader management tasks. Understanding these differences helps candidates choose the right career path or job fit within call center environments.

What cities in Oregon are hiring for Call Center Assistant Manager jobs?

Cities in Oregon with the most Call Center Assistant Manager job openings:

Infographic showing various Call Center Assistant Manager job openings in Oregon as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

Call Center Specialist

Portland, OR • On-site

Oregon Health & Science University
Colleges, Universities, and Professional Schools • 10K+ employees
Learn more about Oregon Health & Science Universityexternal

$17.75 - $22.25/hr

Full-time

Re-posted 15 days ago

Oregon Health & Science University rating

8.1

Company rating: 8.1 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

Job description

Department Overview

The Call Center Communication Specialist receives and documents meal orders from patients and visitors in the call center according to established procedures and enter them directly into the Food & Nutrition Services computer system. The specialist will verify appropriate foods meet diet order parameters, discuss options with patient/family, maintain service expectations, and participate in conflict reconciliation between physician ordered diet and patient preferences. Perform arithmetical computations for tube feeding/infant formula. This position will also respond to inquiries from patients and staff about the OHSU Room Service Program and services, direct inquiries as necessary, explain processes and procedures to customers and provide information about services available.

Function/Duties of Position
  • Obtains meal orders from patients and visitors via the telephone and transposes meal orders into CBORD computer system. Verifies meal orders meet diet order parameters using the EPIC system. Accesses EPIC Medicine Administrative Record to see if patient's medication has significant food interaction, and, if so, notifies nursing staff. Processes diet requisitions. 
  • Documents required information accurately, efficiently and consistently. Processes reports that compare food ordered with meal order. 
  • Coordinates Communication Center processes with Production, Tray line and Meal Service Associates. Communicates with employees in other departments effectively.
  • Acts as a liaison between Food & Nutrition, the patient and nursing units; and creates a culture of service excellence. 
  • Performs arithmetical computations for tube feeding/infant formula, including addition, subtraction, multiplication and division. May rely on dietitians for more complicated percentages and fractions. 
  • Adds, deletes, or changes information on manual or computerized system to maintain accurate, complete, and current information. 
  • Responds to inquiries from patients and staff about OHSU room service program and services; directs inquiries as necessary; explains processes and procedures to customers; provides information about services available; receives incoming calls and routes to appropriate staff. 
  • Provides high-quality customer service to both external customers (Patients) and internal customers (OHSU health care providers and staff) that meet or exceeds the service standards of the health care industry.
Required Qualifications
  • An associate's degree or certification in general office occupations or office technology and 1 year of experience in a call center or customer service position; OR
  • A bachelor's degree and 6 months of experience in a call center or customer service position; OR
  • Equivalent education and experience.

Job Related Knowledge, Skills and Abilities (Competencies):

  • Knowledge of the English Language sufficient for telephone communication and written communication with patients and staff.
  • Ability to perform mathematical calculations: addition, subtraction, multiplication and division with the aid of a calculator.
  • Must be able to work in a fast paced production office environment, provide excellent customer service and service recovery with patients and patient families directly throughout the shift.    
  • Ability to handle high volume phones during peak meal times, manage other tasks throughout the day i.e. doing reports, entering menus, enter all nutrition products and supplements.
  • Ability to multitask and use multiple software/applications at the same time.
  • High volume mouse work, typing speed of 35 wpm. 
Preferred Qualifications
  • Knowledge of EPIC electronic medical record and foodservice computer software system CBORD or other.
  • Knowledge of percentages and fractions. 
Additional Details

Monday - Sunday 6:00 am - 9:00 pm; schedule varies; will be in room with 4-5 other call center associates; noise related to printers and phone calls. Must be able to lift and carry 15 lbs. (case of tube feeding product). 

Why apply to OHSU?We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.eduEmployment Type: FULL_TIME

What Oregon Health & Science University employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Oregon Health & Science University logo

About Oregon Health & Science University

Sourced by ZipRecruiter

Oregon Health & Science University (OHSU) is a distinguished institution under the industry of higher education and healthcare, specifically in the field of medical science. Based in Portland, Oregon, US, it maintains a reputation for promoting research, teaching, patient care, and outreach. Established in 1887, OHSU has continually sought to redefine the parameters of healthcare delivery and biomedical discovery through its expansive catalog of programs and initiatives. A galvanizing mission drives OHSU: to improve the health and quality of life for all Oregonians through excellence, innovation, and leadership in health care, education, and research.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Portland, OR, US

Year founded

1887

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