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Call Center Assistant Manager Jobs in Oregon (NOW HIRING)

Grants Pass Toyota

Automotive Call Center Agent

Grants Pass, OR · On-site

$14.50 - $19.25/hr

As an Automotive Call Center Agent, you'll be the first point of contact for customers eager to ... Help maintain records going into the dealership management system and scheduler. * Keep abreast of ...

GT Independence

Call Center Specialist I

Salem, OR · On-site

$18.50 - $19.50/hr

As a Call Center (Self Determination) Support Specialist or SDSS, you'll work on a team to deliver ... Ensure the proper naming and saving of documents in the document management system * Assist ...

GT Independence

Call Center Specialist I

Salem, OR · On-site

$16.50 - $20.75/hr

As a Call Center (Self Determination) Support Specialist or SDSS, you'll work on a team to deliver ... Ensure the proper naming and saving of documents in the document management system * Assist ...

GT Independence

Call Center Specialist I

Salem, OR · On-site

$16.75 - $21/hr

As a Call Center (Self Determination) Support Specialist or SDSS, you'll work on a team to deliver ... Ensure the proper naming and saving of documents in the document management system * Assist ...

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Call Center Assistant Manager information

What is a call center assistant manager?

Call Center Assistant Managers are professionals who support the daily operations of a call center by supervising staff, monitoring performance, and ensuring that customer service standards are met. They work closely with the Call Center Manager to implement policies, resolve customer issues, and train new employees. Their role is crucial in maintaining efficient workflows, motivating agents, and contributing to the overall success of the call center.

What are the key skills and qualifications needed to thrive as a call center assistant manager?

To thrive as a Call Center Assistant Manager, you need strong leadership, problem-solving skills, and experience in customer service, often supported by a degree in business or a related field. Familiarity with call center software (such as CRM and ticketing systems), workforce management tools, and reporting platforms is typically required. Exceptional communication, conflict resolution, and team motivation skills set top performers apart in this role. These abilities are crucial for maintaining high service levels, resolving escalated issues, and ensuring smooth operations within a fast-paced environment.

What are some common challenges faced by call center assistant managers, and how can they effectively address them?

Call Center Assistant Managers often encounter challenges such as balancing team performance metrics with employee morale, handling high call volumes, and resolving escalated customer issues. To address these, it's important to foster open communication, provide regular coaching and feedback, and implement efficient processes for call handling and issue resolution. Strong organizational skills and the ability to adapt quickly to changing priorities are essential. Building a collaborative team environment and recognizing achievements can also help maintain motivation and improve overall performance.

What is the difference between Call Center Assistant Manager vs Call Center Supervisor?

AspectCall Center Assistant ManagerCall Center Supervisor
ResponsibilitiesOversees team performance, implements strategies, supports managersManages daily operations, monitors agents, handles escalations
Required SkillsLeadership, communication, problem-solving, basic managementTeam management, customer service, conflict resolution
Work EnvironmentOffice setting, strategic planning, cross-department collaborationOperational focus, direct supervision of agents
CertificationsCustomer service or management certifications beneficialCustomer service experience, leadership skills

The Call Center Assistant Manager typically handles strategic planning and supports supervisors, while the Call Center Supervisor manages daily team operations. Both roles require strong communication and leadership skills, but the Assistant Manager often focuses on broader management tasks. Understanding these differences helps candidates choose the right career path or job fit within call center environments.

What cities in Oregon are hiring for Call Center Assistant Manager jobs?

Cities in Oregon with the most Call Center Assistant Manager job openings:

Infographic showing various Call Center Assistant Manager job openings in Oregon as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

Automotive Call Center Agent

Grants Pass, OR

Grants Pass Toyota
See more jobs at Grants Pass Toyotaexternal

$14.50 - $19.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Automotive Call Center Agent - Join Our Dynamic Team!

As an Automotive Call Center Agent, you’ll be the first point of contact for customers eager to explore our incredible vehicle offerings. Your role is key in communicating with potential customers, setting appointments for our skilled Sales Team, and providing top-tier support on inbound calls. You’ll be instrumental in ensuring smooth transitions by setting appointments and transferring calls with professionalism and ease.

We’re looking for an enthusiastic and customer-driven individual who thrives in a fast-paced, team-focused environment. This job requires exceptional “people” skills, a passion for helping customers, and a positive attitude. If you’re ready to make an impact and work in a collaborative, high-energy environment, this position is for you!

Duties and Responsibilities:

  • Dedication to Customer Satisfaction in all actions and interactions with customers.
  • Responsible for making sure that all phone leads are contacted and followed up in proper manner.
  • Responsible for following sales team process when contacting customers.
  • Schedule sales appointments with sales consultants by assigning contacts to any individual who is specifically requested or by ensuring that all consultants are given equal opportunity to appointments set.
  • Make phone calls and handle incoming calls in a professional and enthusiastic manner.
  • Help maintain records going into the dealership management system and scheduler.
  • Keep abreast of sales specials and how they benefit customers.
  • Attend sales meetings.
  • Understand the manufacturer warranty and special programs offered by the manufacturer. 
  • Act as a spokesperson for the company while on the phone with prospective customers.

Benefits

  • Company sponsored health insurance
  • Voluntary Dental/ Vision 
  • Life Insurance 
  • 401k 
  • Paid Training 
  • Paid Vacation
  • Paid Sick Time 
  • Employee discounts on products and services 

Qualifications

  • High School diploma or equivalency.
  • Customer relations experience preferred.
  • Ability to read and comprehend instructions and information.
  • Excellent oral and written communication skills.
  • Proficient in PC software programs and computer use.
  • Strong interpersonal skills with the ability to build rapport with customers.
  • Ability to work effectively in a fast-paced, team-oriented environment.
  • Strong problem-solving skills and attention to detail.
  • Ability to handle multiple tasks and prioritize effectively.
  • Flexibility to work various shifts, including evenings and weekends, as required.
  • Positive attitude and a strong work ethic.
  • Previous experience in a call center or automotive sales environment a plus.
  • Bilingual skills a plus but not required.

Grants Pass Toyota provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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