Call Center Analyst Jobs in Seattle, WA (NOW HIRING)

Customer Service Representative (Energy Programs)

Schedule: Full-Time

Are you passionate about helping people and providing great customer service? We're hiring a Customer Service Representative to support customers in a fast-paced call center environment. In this role, you'll take inbound calls, assist customers with billing questions, review energy usage information, and help customers learn about programs that can lower their energy costs. You'll also educate customers on renewable energy options and energy-saving solutions while delivering an exceptional customer experience.

• Answer incoming customer calls in a high-volume call center environment
• Resolve billing questions and account concerns
• Analyze energy usage and provide solutions to customers
• Educate customers on energy efficiency and conservation programs
• Promote renewable energy programs and other available services
• Document customer interactions using CRM systems
• Meet quality, productivity, and customer service goals

• Previous customer service experience
• Call center experience preferred
• Experience resolving billing or account-related issues
• Strong communication and problem-solving skills
• Comfortable navigating multiple systems and CRM platforms
• Ability to work in a fast-paced environment

• Join a team focused on helping customers save money and energy
• Gain experience in the utility and energy industry
• Support meaningful programs that promote conservation and sustainability
• Work in a collaborative, customer-focused environment

If you enjoy helping people, solving problems, and providing outstanding service, we'd love to hear from you!

This is a Contract position based out of Bothell, WA.

The pay range for this position is $28.00 - $32.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Bothell,WA.

This position is anticipated to close on Aug 22, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.