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Call 811 Jobs in Reno, NV (NOW HIRING)

Aston Carter

Customer Service Representative

Reno, NV · On-site

$18 - $19/hr

Demonstrated ability to work in a customer service call center or similar environment is beneficial. * Willingness to learn company systems and procedures and to cross-train across roles.

CAI

Customer Service Rep.

Carson City, NV · On-site

$17/hr

Work towards meeting and exceeding call center metrics * Manage a high volume of inbound and outbound calls with efficiency and courtesy * Maintain detailed records of interactions, transactions, and ...

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Call 811 information

See Reno, NV salary details

$10

$17

$24

How much do call 811 jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for call 811 in Reno, NV is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.18 per hour, depending on experience, location, and employer.

What is a Call 811?

A Call 811 job typically involves working for a damage prevention center that helps protect underground utilities. Employees in these roles assist contractors, homeowners, and utility companies by processing dig requests and providing information about safe excavation practices. They may work in customer service, data entry, or dispatching, ensuring that utility lines are properly marked before digging begins. These positions require good communication skills, attention to detail, and knowledge of local regulations.

What are the typical challenges faced by Call 811 Customer Service Representatives, and how can they be managed?

Call 811 Customer Service Representatives often encounter challenges such as quickly gathering accurate information from callers, dealing with high call volumes during peak seasons, and ensuring precise ticket information for utility locates. Staying patient and detail-oriented while handling diverse inquiries helps prevent errors that could impact public safety and utility operations. Many employers provide structured training and support resources to help employees manage these tasks efficiently. Teamwork and ongoing communication with field technicians and utility companies are also essential for addressing complex or urgent situations. Adapting to changing procedures and technology can help you stay effective and advance in this important role.

What are the key skills and qualifications needed to thrive in the Call 811 position, and why are they important?

To thrive as a Call 811 Customer Service Representative (often known as an 811 Call Center Operator), you need strong communication abilities, attention to detail, and basic computer proficiency, with a high school diploma or equivalent typically required. Familiarity with call center software, mapping and ticketing systems, and potentially utility location processes or certifications is common. Patience, active listening, and a customer-focused attitude are essential soft skills for effectively assisting callers. These abilities are vital for ensuring accurate information is relayed to prevent utility damage and maintain public safety.

What are popular job titles related to Call 811 jobs in Reno, NV? For Call 811 jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Call 811 jobs in Reno, NV look for? The top searched job categories for Call 811 jobs in Reno, NV are:
What cities near Reno, NV are hiring for Call 811 jobs? Cities near Reno, NV with the most Call 811 job openings:
Call 811 jobs near you
Infographic showing various Call 811 job openings in Reno, NV as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 100% In-person job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Customer Service Representative

Bill Pearce Motors

Reno, NV

$18.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Join Our Team

At Bill Pearce Motors, we believe exceptional customer service starts with exceptional people. We are looking for a friendly, motivated, and customer-focused individual to join our Service Call Center team as a Customer Service Representative. If you enjoy helping others, building relationships, and being part of a supportive team environment, we would love to meet you.

In this role, you will be the first point of contact for many of our valued customers, helping them schedule service appointments, answer questions, and ensure they receive the outstanding experience that Bill Pearce Motors is known for.

Compensation & Benefits
  • Starting pay of $18.50 per hour
  • Full-time position
  • Biweekly pay schedule
  • Comprehensive medical, dental, and vision insurance
  • 401(k) retirement plan
  • Paid time off
  • Supportive team environment with opportunities for growth and development
What You'll Do
  • Serve as a welcoming and professional point of contact for customers via phone, email, and other communication channels
  • Assist customers with scheduling service appointments and answering questions regarding their vehicle's maintenance needs
  • Provide prompt, accurate, and courteous responses to customer inquiries
  • Build positive relationships with customers and help create an exceptional service experience
  • Work closely with service advisors and other departments to ensure customer needs are met efficiently
  • Maintain detailed and accurate records of customer interactions and appointments
  • Help promote customer satisfaction and loyalty through outstanding communication and follow-up
What We're Looking For
  • High school diploma or equivalent
  • Minimum of 1-2 years of experience in customer service, preferably in the auto industry.
  • Strong verbal and written communication skills
  • Positive attitude and a genuine passion for helping people
  • Excellent organizational and problem-solving abilities
  • Comfortable using Google Workspace and other computer applications
  • Ability to multitask and work in a fast-paced environment
  • Dependable, professional, and team-oriented
  • Ability to pass a background check and drug screening
Why Bill Pearce Motors?

At Bill Pearce Motors, we are more than a dealership—we are a team dedicated to creating exceptional experiences for our customers and employees alike. We value teamwork, integrity, professionalism, and personal growth. When you join our team, you become part of a workplace that appreciates your contributions and supports your success.


Equal Opportunity Employer 
Bill Pearce Motors is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing an inclusive and welcoming work environment for all employees.