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Call 811 Jobs in Reno, NV (NOW HIRING)

Experience working in a fast-paced call center environment * Experience working in a technology-focused industry * Experience working with senior-aged customers What's in it for you We're committed ...

Skills Data Entry, Customer support, Customer service call center, logistics, transportation, freight, data entry Top Skills Details Data Entry Additional Skills & Qualifications High School diploma ...

Your ability to resolve customer issues the first time they call. * Service with Heart Quality and accuracy of interactionsand empathywith customers. * Reporting to work and adhering to your assigned ...

... call center operations. • Knowledge of logistics, transportation, and freight processes. Additional Skills & Qualifications • High School diploma or GED equivalent. • Efficiency in the use of ...

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Call 811 information

See Reno, NV salary details

$10

$17

$24

How much do call 811 jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for call 811 in Reno, NV is $17.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.18 per hour, depending on experience, location, and employer.

What is a Call 811?

A Call 811 job typically involves working for a damage prevention center that helps protect underground utilities. Employees in these roles assist contractors, homeowners, and utility companies by processing dig requests and providing information about safe excavation practices. They may work in customer service, data entry, or dispatching, ensuring that utility lines are properly marked before digging begins. These positions require good communication skills, attention to detail, and knowledge of local regulations.

What are the key skills and qualifications needed to thrive in the Call 811 position, and why are they important?

To thrive as a Call 811 Customer Service Representative (often known as an 811 Call Center Operator), you need strong communication abilities, attention to detail, and basic computer proficiency, with a high school diploma or equivalent typically required. Familiarity with call center software, mapping and ticketing systems, and potentially utility location processes or certifications is common. Patience, active listening, and a customer-focused attitude are essential soft skills for effectively assisting callers. These abilities are vital for ensuring accurate information is relayed to prevent utility damage and maintain public safety.

What are the typical challenges faced by Call 811 Customer Service Representatives, and how can they be managed?

Call 811 Customer Service Representatives often encounter challenges such as quickly gathering accurate information from callers, dealing with high call volumes during peak seasons, and ensuring precise ticket information for utility locates. Staying patient and detail-oriented while handling diverse inquiries helps prevent errors that could impact public safety and utility operations. Many employers provide structured training and support resources to help employees manage these tasks efficiently. Teamwork and ongoing communication with field technicians and utility companies are also essential for addressing complex or urgent situations. Adapting to changing procedures and technology can help you stay effective and advance in this important role.

What are popular job titles related to Call 811 jobs in Reno, NV?

For Call 811 jobs in Reno, NV, the most frequently searched job titles are:

What cities near Reno, NV are hiring for Call 811 jobs?

Cities near Reno, NV with the most Call 811 job openings:

Infographic showing various Call 811 job openings in Reno, NV as of September 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 16% Part Time, 5% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,148 per year, or $17.9 per hour.

Supervisory Veterans Service Representative (VSCM)

Reno, NV • On-site

Veterans Benefits Administration (VBA)
Public Administration • 1 - 10 employees

$126K/yr

Full-time, Part-time

This job post has expired 1 day ago. Applications are no longer accepted.


Key responsibilities

  • Manage the administration and operation of the Veterans Service Center.

  • Supervise and direct a team of Service Center Supervisors in handling VA's compensation and pension programs.

  • Provide information and assistance to Veterans and their dependents regarding Veterans' rights and benefits.


Job description

The Veterans Service Center Manager (VSCM) is responsible for the administration and management of the Veterans Service Center providing information and assistance to Veterans and their dependents regarding Veterans' rights and benefits under laws administered by VA and other agencies. The VSCM is responsible for directing and supervising the administration, control, and direction of VA's compensation and pension programs through a team of Service Center Supervisors.Qualifications:
To qualify for this position, applicants must meet all requirements by the closing date of this announcement:08/31/2026.
  • TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement.
  • For a GS-14 position you must have served 52 weeks at the GS-13.
  • If you are a current VBA employee outside of the commuting area seeking reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-13 (or higher) and the promotion potential of your current position must be at least None.
The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
MINIMUM QUALIFICATION REQUIREMENTS: You may qualify based on your experience and/or education as described below:


GS-14 Grade Level:

Specialized Experience: You must have one year of specialized experience equivalent to the GS-13 level or higher.

The applicant's specialized experience must document the following: A thorough knowledge of a complex field of laws, regulations and Federal legislation pertaining to the full range of Veteran's benefits and a comprehensive and thorough knowledge of state, federal and local benefit programs in order to be able to explain them, both orally and in writing, to individuals of all educational backgrounds.


Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.
Physical Requirements:The work normally involves mental rather than physical exertion. The work is mostly sedentary; however, there may be some walking, standing, and carrying of light items.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.Education:

There is no educational substitution at this grade level.

Employment Type: OTHER